I was looking for a place on tivo.com to register a complaint. If it exists, I couldn't find it, so thought that perhaps I'd vent here in case Tivo is paying attention ... I have been a multiple Tivo customer for many, many years - so many in fact that I was enjoying a $6.95/mo rate on the two boxes that I have on a monthly plan. This month I noticed that one of those boxes started charging at $12.95 so I called customer service to figure out why. I used to have a 3rd box, with lifetime service, hooked up but when my daughter left the house I disconnected it. I had always assumed that the $6.95 multiple box discount was for more than one box (meaning two boxes qualified me), but the rep told me that it was for three - and because the 3rd box was disconnected for 6 months I lost the discount. Apparently forever, because now my only option is to plug that box back in and get a $9.95 rate. My grandfathered rate would never be reapplied. He told me, rather bluntly, to go read the Tivo Ts&Cs. I have had several cases in the past where Tivo customer service has given me exemplary help on problems, such as broken boxes and the like. They have always gone out of their way to satisfy me. I rather expected that as a long-time and very loyal customer I might have been given a heads-up that I was in danger of losing my grandfathered rate. All I had to do was connect the 3rd box just once and I would have been set for another 6 months. Was Tivo required to notify me? No. Were their actions in the right? Yes. BUT I have come to expect more from this company and they really let me down. Tivo has been the one thing keeping me from switching over to AT&T U-Verse but this situation has so annoyed me that I may just make that move. I already had one foot out the door when Comcast went all-digital and my Series 2 became a single-tuner box and I had to install IR repeaters. But I hung on because, let's face it, Tivo is a unique experience. I did have U-Verse service briefly in the past and the picture quality that they provide is stunning but I dropped them because it was just too hard to get the Tivo's working with U-Verse boxes. Now I'm willing to lose Tivo in favor of the better picture quality. Tivo, if you're listening and if you care, you've lost me.