Comcast Xfinity says no to Premium channels

Discussion in 'TiVo Bolt DVR/Streamer' started by JammasterC, Dec 7, 2019.

  1. Dec 7, 2019 #1 of 18
    JammasterC

    JammasterC giggty, giggty

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    After a few rounds of CSR help and visiting an Xfinity store, I’m told that I can not receive Premium Channels that are in my package.
    No HBO, NFL Network, ESPN, etc.

    They tell me that the M Card is for Basic level channels only.

    So I guess the TiVo Bolt Vox isn’t truly compatible with Comcast Xfinity tv.
     
  2. Dec 7, 2019 #2 of 18
    zalusky

    zalusky Well-Known Member TCF Club

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    Get an Apple TV and stream them. i pretty much watch all premium channels that way.
     
  3. Dec 7, 2019 #3 of 18
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    Huh? We had an HBO/Showtime package from 2015 thru 2018 on a Roamio Pro with an M-card. Is this something new?
     
  4. Dec 7, 2019 #4 of 18
    mdavej

    mdavej Well-Known Member

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    It is compatible. The CSR and store personnel are wrong. What they're doing is violation of federal law. An FCC complaint will probably fix it.
     
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  5. Dec 7, 2019 #5 of 18
    kdmorse

    kdmorse Well-Known Member

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    No, they are wrong. They are idiots. They are trained to be deliberately obtuse to funnel you into using their hardware.

    Simply and firmly tell them that they are wrong, and to please speak to someone who knows what they're talking about.
     
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  6. Dec 7, 2019 #6 of 18
    DeltaOne

    DeltaOne Mount Airy, MD

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    They don't know what they're talking about. Xfinity here with working premium channels on a Roamio and Bolt.

    The only Xfinity function that doesn't work on a TiVo is video on demand.

    Just get the cable card and go through the TiVo guided set up. Xfinity has a web site for cable card activation, or if that doesn't work call the Xfinity cable card tech support folks.
     
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  7. Dec 7, 2019 #7 of 18
    schatham

    schatham Well-Known Member

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    Funny, I can and do.

    Plus, HBO Go works on Tivo for on demand.
     
    Last edited: Dec 7, 2019
  8. Dec 7, 2019 #8 of 18
    NorthAlabama

    NorthAlabama tabasco rules

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    there's not a channel in our market i've had trouble receiving using a cablecard with xfinity (close to 10 years), is there something new or different about your market which prevents access to channels? :confused:
     
  9. Dec 7, 2019 #9 of 18
    Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    @JammasterC OK now I understand what happened there: you need to be dealing only with CableCARD specialists, or at least a group that regularly gets CableCARD calls.

    Did you call 1-877-405-2298? If you already called that hotline but got stuck with an untrained CSR, call again. See this thread: Cable Provider Cablecard Hotline
     
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  10. JammasterC

    JammasterC giggty, giggty

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    Whoa! What day. (spent hours yesterday with Comcast phone reps trying to figure this out)
    This morning, a few more phone calls to Comcast trying to figure this out. No luck.

    A phone call to TiVo confirmed that I should get "all" the channels I pay for. Stating that the two Comcast Xfinity store reps were wrong saying the M-Card had channel limitations.
    The TiVo phone rep figured out that the CableCard wasn't "Authorized" properly.
    I was told exactly what line of code in the CableCard Conditional Access menu was of concern. Off to call Comcast again.

    Then it happened.
    I lost Internet for hours.
    No one could figure it out. No signal was getting to the House.
    Everything was fine until a Comcast phone rep was poking around the CableCard values trying to Authenticate it.

    Multiple Levels of Technicians, Managers, etc., they couldn't figure out why there was no signal coming to House.
    Hours on the phone. Reboots, cable change outs, backup customer owned Modem attempts.
    Wasted day.
    Then all of a sudden, it all came back. Internet, and all the channels on the TiVo!

    No one knows what happened on the Comcast end or will admit, but it all came back fine.

    Thanks for all your help and suggestions.
    Hopefully we can help someone else.
     
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  11. kpeters59

    kpeters59 Well-Known Member

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    I'd suspect, that if you'd logged in to your Modem, you'd have seen that you still had plenty of signal, just somebody had disabled your account.

    -KP
     
  12. JammasterC

    JammasterC giggty, giggty

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    Comcast couldn't even see my equipment. They couldn't do any remote service on the modem.
    I could get to the Xfinity Modem Gateway page and see that the Xfinity Network was "Inactive" and had no WAN IP(IPv4) address.
    Somehow I was disabled and they couldn't see why.

    I'm still accepting their service appointment tomorrow to check out the outside connections.
     
  13. NorthAlabama

    NorthAlabama tabasco rules

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    comcast is slowly introducing some channels as iptv (streaming) only (a believe a couple of sports channels at the moment), and it's true, those channels won't work with a cable card, but they will with the xfinity stream app in a browser or android device, or a comcast x1 box (if they're part of your channel lineup). i wouldn't throw out your tivo over it, at least not for many years (if ever).
     
  14. kpeters59

    kpeters59 Well-Known Member

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    And all the lights on the Modem were correctly illuminated?

    That's odd...

    -KP
     
    Last edited: Dec 8, 2019
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  15. NorthAlabama

    NorthAlabama tabasco rules

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    it took comcast an fcc complaint, one week, and three (needless) tech visits to provision my card correctly so i could receive my premium channels, this was nothin'. ;)
     
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  16. KevTech

    KevTech Active Member

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    Anymore with Comcast I first try the Cablecard activation and Pairing

    If that does not work I then call the cablecard number 1-877-405-2298

    The normal Comcast reps really have no clue how to deal with cablecards and is why Comcast have a separate number for cablecard users.
     
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  17. JammasterC

    JammasterC giggty, giggty

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    So far really enjoying this TiVo Bolt Vox with its tuners and search abilities.
    Voice is pretty cool too.
     
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  18. mattyro7878

    mattyro7878 Well-Known Member

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    Welcome to Tivo!!
     
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