Comcast Xfinity OnePass Problem with 1000 channel neighborhood

I'd recommend going into the channel listing and un-checking one or the other of the duplicate channels. (I only use the 3-digit channel numbers myself and have all of the 4-digit ones turned off.)

 

I have a OP for Suits on USA channel 1403 but USA is also on channels 195 and 825. I see the same thing when I look at upcoming episodes from an episode in My Shows. I'll see three listing for each timeslot all listed as the same channel and none with a double check mark to show it will record. Sometimes the listings at the bottom of the list will show the correct channel and have checks. But if I look at upcoming showings of a particular episode everything is listed correctly and what should be checked off for recording is checked. I have not, to my knowledge, had anything not record.

 

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Xfinity just rearranged their channel lineup above 999. I just saw that my TiVo is recording still recording shows based on the old channel numbers. New Channel Lineup Frequently Asked Questions

 

jstatso:

Did TiVo pick up the new channels smoothly for you or did you need to go through the lineup issue form procedure?

 

For us it went smoothly, but we didn't have any existing channels above 1000 so I didn't actually notice when Comcast deployed them and only caught it once TiVo added the channels.

I think the locations that have had the most problems have been the ones that had existing channels above 1000 and there were channel changes which would impact recordings. There were lots of posts here from people in the larger markets about submitting the changes to TiVo. Since those had slacked off, I thought Comcast had finished the rollout of this update, but apparently not.

In any case, you should submit a lineup change to TiVo. You can also try emailing the changes to lineup@tivo.com.

Scott

 

Thanks! I got a case number and sent the full channel list as a spreadsheet and as a PDF.

The hardest part was getting a complete channel listing from Xfinity/Comcast. Their website is set up to give me my own subscribed channels. I was able to get the complete channel list by typing in a non-existent address next door.

(I'm assuming "fake address" worked because I got all the channel numbers. I suppose there could be a wizard family with an unplottable house next door and they get Xfinity's "all channels" package.)