Comcast (Xfinity) is moving most HD channels around 4/20, good test for ROVI guide service

Discussion in 'TiVo Coffee House - TiVo Discussion' started by lessd, Mar 24, 2017.

  1. Mar 31, 2017 #21 of 163
    Bigg

    Bigg Cord Cutter

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    Wait... so areas that supposedly already had the master channel lineup are getting a *new* master channel lineup for cable, and now instead of using 1000+(former analog cable channel number), they're now using 1000+(former OTA analog channel number/current PSIP OTA channel number)? This is just getting weirder and weirder. I don't have a TiVo on Comcast anymore, but my parents have X1 in Branford... I guess they'll have yet *another* channel lineup. I thought the end game was the current one, which actually makes a lot of sense, unlike the former system in the 200's that made no sense at all.
     
  2. Apr 5, 2017 #22 of 163
    burdellgp

    burdellgp Member

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    Yes. In Huntsville, AL, we got the "HD channels grouped by type on numbers 1000+" several years ago. Now we're getting a new lineup, with the same basic groups moved around.
     
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  3. Apr 9, 2017 #23 of 163
    burdellgp

    burdellgp Member

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    BTW: for those waiting for Comcast to screw up their channel lineups: be ready to wait. Huntsville, AL got the lineup change letter for a change "on or about 4/8/2017". It is evening on the 9th and the channels still haven't moved. Unless they are using the European date format, and they really meant August 4, they obviously missed. At this point, the info website at Your Xfinity channel lineup will be updated isn't even working for me (put in a ZIP but no lineup listed).

    I guess it is good that TiVo didn't pick up the scheduled change?
     
  4. Apr 10, 2017 #24 of 163
    lessd

    lessd Well-Known Member

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    My letter came in around April 1st and said that the change would be around April 20th, so I have 10 more days to see what if anything will happen.
     
  5. Apr 10, 2017 #25 of 163
    PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    Still no letter in the Philly area. Their HQ is right down the Schuylkill and we are always the last to get anything new. Maybe it's to prevent pitchforks.
     
  6. Apr 11, 2017 #26 of 163
    Torgo

    Torgo Member

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    I just got the letter from Comcast in Chesco, so I guess we're up
     
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  7. Apr 11, 2017 #27 of 163
    PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    I'm in Chester County too so I guess I'll be getting my letter soon.
     
  8. Apr 11, 2017 #28 of 163
    Papageno

    Papageno Member

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    I notice that now shows are available to record on these new HD channels (with numbers over 1000), but do I need to bother with them? The old channel numbers still work and have the advantage that for most of them you just add 700 to the SD channel number. So in Portland 06 is the CBS affiliate, 706 is the HD version.
     
  9. Apr 11, 2017 #29 of 163
    WVZR1

    WVZR1 Active Member

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    The posted link to check worked for me "25414" and mentioned no changes *at this time. I've seen nothing of a letter and for the time being no concern!
     
  10. Apr 11, 2017 #30 of 163
    burdellgp

    burdellgp Member

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    Yeah, looks like they fixed the web page. Still no actual channel moves here.
     
  11. Apr 12, 2017 #31 of 163
    mattack

    mattack Well-Known Member

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    I always wondered why, at least for the 1-99 channels, they didn't use the same channel + 700 (in my case) for the HD version... and then fill in the gaps with other channels. That's true for the OTA channels for me, but IIRC, not for CNN, etc. I think CNN is 56 for me SD, and 759 HD, for example.
     
  12. Apr 13, 2017 #32 of 163
    burdellgp

    burdellgp Member

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    One thing about this new layout - they are integrating all channels in the 1000+ lineup. If there's an HD version, it is HD, but the remaining SD channels will be in the groups. That means that if they add an HD version of an existing SD channel, they can just swap it out in the 1000+ lineup. So, if you convert to using all the 1000+ channels, you shouldn't have to ever learn new numbers (until they change them again).
     
  13. Apr 14, 2017 #33 of 163
    logicman

    logicman Member

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    I am in Putnam County, NY. I received the letter describing upcoming channel changes a few weeks ago with an implementation date on or about April 12. On the evening of April 12, Comcast did switch the channels but my Premiere XL4 still had the old channel line up. I forced it to connect but that did not clear up the issue. I restarted the box this morning but that did not correct the issue so I called TiVo support. The technician verified that TiVo was aware of the Comcast changes and suggested I go through guided set up to get the new channel line up. He gave me case number and said to call back if that did not correct the issue.

    Guided set up did not resolve the issue so I called back. This time the technician told me that TiVo only found out about the Comcast channel line up change on April 11 and they were still working on fixing the issue which could take 3-7 days. I asked to speak with her superviser but after listening to hold music for 10 minutes I hung up.

    I went to TiVo settings->Channels->Channel List and began comparing it with the channel list Comcast provided and noticed that some but not all of the moved channels were labelled correctly, but in some cases channels such as TCM and MGM HD appeared in the list twice, under both the old and new channel numbers. I manually activated the new channels and was able to view content on the new channels so that is all working. However, the guide data is still based on the old channel line up. :mad:

    If TiVo wants to tout how much better their boxes are than the cable companies' boxes, they need to be more on top of situations like this.
     
  14. Apr 16, 2017 #34 of 163
    Reese

    Reese New Member

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  15. Apr 16, 2017 #35 of 163
    Reese

    Reese New Member

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    I am also in Putnam County. After speaking with a TiVo customer service supervisor this is what they told me. Comcast does not send TiVo updates, clearly a lie. The supervisor was not aware of the changes to the channel update. They asked I emailed the new channel lineup list which I did. He stated it would take up to 10 days to fix the problem. For me the old channel locations do not work. In the interim I am not able to record in HD since those channels have no data they list "to be announced". I am paying for a service I can’t use anymore. TiVo just doesn’t care about their customers anymore, such a mess.
     
  16. Apr 16, 2017 #36 of 163
    lessd

    lessd Well-Known Member

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    That why I started this Thread, I still have 4 more days, going to have to prep my wife if what you guys are going through is also going to happen to me also. :(
     
  17. Apr 16, 2017 #37 of 163
    Reese

    Reese New Member

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    Good luck, let us know if the change is as bad as we are experiencing.
     
  18. Apr 17, 2017 #38 of 163
    javabird

    javabird Well-Known Member

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    So I got the new channels but never got the letter. I couldn't find anything on Comcast's website as to why it changed. Had to come to good old Tivo forum to find out. :)
     
  19. Apr 18, 2017 #39 of 163
    Reese

    Reese New Member

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  20. Apr 18, 2017 #40 of 163
    Reese

    Reese New Member

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    Apr 29, 2003
    New York
    Hi,

    Just wanted to let you know TIVO changed the channel lineup this evening. It only took multiple calls totaling 6 hours and emailing them the new channel list from Comcast to get this accomplished. I am in Mahopac.
     
    logicman likes this.

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