Comcast(Xfinity) Business Internet bungle with residential TV service?

You can have business HSI and residential TV at the same address, but you cannot bundle them (basically just two services at the same address, although due to Comcast's systems, one of them may need to have an address of something like "ADDRESS #OFFICE" vs. "ADDRESS" for the residential service (two addresses alike but different is also the way to have two or more residential services at an address). And while one may be able add business TV, it does has a number of location limitations/requirements that may make it not possible to add to a residential location nor with all the content one may wish.

What is the reason one is looking at business HSI?

 

I tried to do this about a year ago and was not able to. While I was able to get business class internet at my home, they told me since they are essentially two different departments, they can’t “bundle” it. You would have to get a business account for their business internet. Then contact their regular dept to hook up residential tv service.

Here is the logic. For a regular business, you can get internet and tv together. They told me they can’t do this for a home though cause there are different tv rights/fees for their business tv service. Business tv is looked at and potentially gonna be viewed by numerous different other people. Therefore the reason for different fees and This is why they wouldn’t even allow me to get it bundled at my home.

I was originally looking into business internet cause of no data caps. If this is why you want it as well, their residential internet now has a no data cap option for $25 more per month (and includes their new modem rental as well)

 

We've never had data caps here in Maryland, but they will start in February. A day ago I got an email from Xfinity saying my Super+ More package includes unlimited data.

It may be cheaper to upgrade your Xfinity package to one that includes unlimited data rather than pay the $30/month for unlimited data.

 

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Is there any benefit to business internet? It's expensive and offers no speed increases as far as I know.

 

Ours is not bundled, but we have both services coming in on a single cable line. We have one account for Comcast/Xfinity just for television service, and a separate account for Comcast Business internet. Roommate had been running a web server and needed a range of fixed IP addresses. I feel like we did get a boost in speeds, and maybe a bit more response when we need to call in a service issue. We're not in a business zone, just a regular residential street of rental duplex houses; roommate is not running a business, just doing it as a hobby.

We had financial reasons to keep the billing separate, but still get occasional sales calls trying to get us to bundle. As soon as I say we need the static IP, they say that rules out the bundle.

 

It used to be the only way to get a static IP, a reverse dns record, and port 25 outbound unblocked. Sometimes it felt like you got better service during an outage, there was sortof a SLA, but I can't really say it was any more reliable.

 

They've dropped prices. When I last contacted them, 1gig service was at a special of $249/month for 2 years and then went to something ridiculous like $500/month.

When did they lower the price? Certainly more appealing now. How does one transition, just call them up and they switch your residential service to business or do they need to roll a truck?

 

I did this a few years ago because my company only wanted the internet/phone on the receipt submitted for Reimb. They had to create a business account like my last name with a business name to create the business account. So they called it "mylastname office".
Well guess what happened. That fake business name went to every database in the world, and my phone starting ringing off the hook because everyone thought I was a office supply house. It went into every phone directory. I had to change my number because of it.
They can't bundle residential and business together. You can have both but you will have 2 accounts.
So be careful. I eventually canceled it.

 

I know back in March, I called to find out how to upgrade my Comcast internet. The best they'd offer me was Gig down, but only 40 Mbps up. I never even thought to ask about Business speeds. The 40Mbps upload really does put a hamper on my getting show material up to our shared media server service. Getting media down has been great at Gig speed. The upgrade to Gig speed is only costing me an additional $30/month. I'm phytologically writing that off in my mind against my not having commuting costs.

Fortunately in a way this has worked for me. It allowed me to assign the longer tedious work of completing full story segments to my co-worker who has FIOS Gig speed in both directions, as I do the more creative and complicated shorter elements, which parallels the way we work when we are in our production facility.