Comcast Rep New England rollout update.

Discussion in 'HD Comcast TiVo DVR (Archive)' started by mtchamp, May 18, 2008.

  1. mtchamp

    mtchamp New Member

    637
    0
    May 15, 2001
    MA

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    No TiVo yet. My tech called me at work, but I was busy. I tried his phone, but no answer or return calls. I don't know if he was trying to set up an appointment. I'm going to have to call Comcast.

    Monday, they delivered a DVR that could't download TiVo. Tuesday, he brought me a new DVR, but servers where down and he couldn't download TiVo. Wednesday, he said servers were still down and that's why he didn't even attempt to come by again. Thursday he had the day off. Today, he tried to contact me once, but did not return calls.

    I'm beginning to think it stupid to even bother, TiVo on Comcast should just work. There should be no installation problems with so many months experience. My TiVo HD's work fanstastic. However, I'll give Comcast support a call over the weekend and see what's really going on, just in case my tech is incompetent. Maybe he will show up tomorrow to get TiVo working on the Comcast DVR. We'll see.

    I really want to try it, but with YouTube and other streaming content coming to my TiVo HD's by months end, I might just be returning the Comcast DVR for a second time and for good and install a 3rd TiVo HD. It looks like if you can afford to buy your own TiVo HD for $250 and buy Lifetime Service for $399 or $299 in my case for already owning at least one with Lifetime, it's a better deal and DVR experience. I just loose OnDemand and PPV, but gain so much more at a lower cost owning it over renting it from Comcast forever.
     
  2. Calmante

    Calmante Cable Customer

    42
    0
    Jan 31, 2008
    I can understand your frustration... The servers were backed up on Wednesday, but not down. We are in the same area, so I think you were being fed a line.

    There is a bug now in which Season Passes can't be edited at all. The work-around is deleting a Pass, then re-entering it with your new options. And we had a random reset at around 7:00 PM yesterday, which made me a little nervous.
     
  3. mtchamp

    mtchamp New Member

    637
    0
    May 15, 2001
    MA
    I'm in the New Bedford area receiving the same feed as Fall River. I talked with the tech today and he set up a new appointment for Tuesday. This is aggravation when I have 2 perfectly working TiVo HD's and could just get a 3rd. I still will go through with the TiVo install and try it out for a while.

    If it fails to have features that are useful over the TiVo HD, out it goes. Comcast can thank TiVo for making the TiVo HD, because I left DirecTV and went to Comcast to use it. I think it will be very hard to please somebody who has used a real full featured TiVo.

    Now that TiVo is updating TiVo HD's to v9.4 with streaming video with YouTube and Amazon Unbox going streaming video soon with HD downloads plus the free TiVoCast stuff already here and increasing, TiVo is turning into a worldwide content provider that happens to provide Comcast content. It's going to be a hard sell to settle for less.
     
  4. mtchamp

    mtchamp New Member

    637
    0
    May 15, 2001
    MA
    My day off today and I'm setting up a 3rd TiVo HD right now in a newly remodeled room. I was at a friends house yesterday who has TiVo on Comcast and it was working fine, but the free OnDemand offerings left much to be desired. With YouTube added to TiVo along with Amazon Unbox that I already use plus multi-room viewing among my other TiVo's plus with more TiVo features coming, I decided to pass on Comcast TiVo and will return the box today.

    I noticed his now playing list was less than one screen full, so I imagine they don't take full advantage of TiVo's Season Pass and Wishlist recording capability. They must be still used to their old Comcast DVR without TiVo viewing habits and are still stuck in recording on the fly and using what I consider limited free OnDemand compared to what you can set up yourself to be recorded for later viewing. I didn't talk with the owner about his viewing habits because it was a busy party and they were all outside, but it gave me a chance to play with the Comcast TiVo and make my decision.

    I'm not done typing and my TiVo HD is working out of the box with the wireless adaptor. That's what should have happenned with Comcast. They should have brought me a new DVR that just works, especially considering my tech came to the house twice and different one was coming tomorrow and I grew tired of the uncertainty of being satisfied, whereas if I just get another TiVo HD, I am certain of what features I'm getting and cetain of satisfactory performance. It also cost less in the long run to buy a TiVo HD with Lifetime Service.
     
  5. Naugahide

    Naugahide Nauganut!

    50
    0
    Jan 24, 2008

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    Can you tell us how to know that we have the version of software you are talking about?

    When you say "rolled out" do you mean the box updates itself now, or do you mean we have to have a tech "roll out" and update our boxes?

    My current issue is it seems like chaging "keep until" for a recording used to take 2-3 minutes, and now it hangs for 30+ minutes till the box reboots!

    And tonight, various HD channels are showing up in the Guide with no program info available.

    I'd like to be sure I have the right software before I run the maze of tech support to get the thing updated.
     
  6. briandigital

    briandigital New Member

    18
    0
    Feb 11, 2008
    Hey folks,

    My C-TiVo simply stopped functioning as a DVR this morning when we turned it on. This afternoon my wife called in, and 3 hours later, I have a functioning box again. For some reason, it takes forever to get our boxes (as in we've had two or three on our one HDTV) to allow the remote techs to talk to it. And thanks to the reinstall of the software I'm now running TiVoSoftware Version: TE-1.0.5-0085-01-01-001 (called 1.0.5 apparently, by the phone tech, who was awesome. Good work Jerry) on my DCT 3416-1.

    I can report Dobly Digital 5.1 (hurray! Tip: had to be manually switched on in the audio settings) and the guide seems a bit faster, but still lags a little beyond what I experienced on a Toshiba TiVo Series II. But noticeably better in paging (full screen loads by using the channel button to move through the guide) and per-channel clicking, and a recording was set in less than 10 seconds (before it could be upwards of a minute.)

    The tech claimed more updates in the works, with "big feature updates" coming in the following months "that I can't tell you about, but they're going to be very cool."

    It should not have taken since January to get to this level of service (frankly, I'm surprised I've paid for the service this long) but at least we're seeing progress.
     
  7. BlackBetty

    BlackBetty I

    2,455
    0
    Nov 5, 2004
    Thanks Brian. Do you plan on reporting about this update on your blog? Also would be great to see your take on any future software upgrades as well. Thanks again.
     
  8. Oknarf

    Oknarf New Member

    527
    0
    Oct 30, 2003
    Hampton, NH
    I have the same issue. all dvr/Tivo functions have stopped. no menu, no guide, no dual tuner but it receives and displays all channels. I called support and they restarted the box which then went into the 8888, flashing dot d01 loop. After doing this repeatedly for about 5 minutes I'm back at the beginning. no dvr/tivo function just a receiver.

    A rep is coming out tomorrow.

    Any ideas?
     
  9. pzy

    pzy New Member

    4
    0
    Mar 28, 2008
    Medford, MA
    Same problem here, just called Comcast and they are initializing the box, but said they knew of the issue.

    Pretty worthless without info/guide/recordings.

    Thank god I am moving in September and can ditch Comcast for RCN! It's no fios, but it's better than Comcast.
     
  10. Oknarf

    Oknarf New Member

    527
    0
    Oct 30, 2003
    Hampton, NH
    Guy came out, box had to be replaced. He said that they just released a firmware update that apparently 1 of our 3 boxes did not survive.

    Back up and running with a new box. So far 2 of the 3 have been replaced.
     
  11. briandigital

    briandigital New Member

    18
    0
    Feb 11, 2008
    Hey,

    Normally, this would already be on the blog, but I've been bogged down in schoolwork (I'm doing a Master's program at night while working full-time) so I prioritized and figured the most potential C-TiVo users would see it here.

    Maybe if I get a break, I'll write more about it on one of my blogs, but I don't see any break comingÂ…! Thus I may post some future quick/small updates here.

    Thanks for your interest,
    ~b
     
  12. briandigital

    briandigital New Member

    18
    0
    Feb 11, 2008
    I would not be surprised if that's what happened to me: we could only change channels with the Ch Up/Down buttons, and zero other features on the box were functioning. When they finally restored communications with the box, they got me running on the improved new sw (as mentioned above) and things have been smooth since. Didn't require a tech visit for us, all done on the phone.
     
  13. BlackBetty

    BlackBetty I

    2,455
    0
    Nov 5, 2004
    its been over a month since this post. Any updated information you can provide us?
     
  14. Naugahide

    Naugahide Nauganut!

    50
    0
    Jan 24, 2008
    I'd be interested in an update too, but I'd say that 1.0.5 delivered what Comcast Rep said in the quote.

    I'd say 1.0.5 brought Tivo on Comcast's mark up from a "D-" to a "C+", at least by my grading scale, but I think I'm a tough grader! ;)
     
  15. BlackBetty

    BlackBetty I

    2,455
    0
    Nov 5, 2004
    Fair enough. I hope the next promised upgrade puts it into the B or better grade :up:
     

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