Comcast on Demand issues

Discussion in 'TiVo Premiere DVRs' started by trlyka, Aug 22, 2015.

  1. trlyka

    trlyka Member

    80
    1
    May 21, 2003

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    I have a XL4 in the living room and a mini in my bedroom and I cannot get on demand for Comcast on either one. I can use Amazon prime with no issues. I have another regular TiVo HD DVR that my mom uses and the Comcast on demand works on that DVR. I can get into on demand, select something to play, then it only plays a few seconds and then freezes or blacks out but the timer on the progress bar keeps going.

    I rebooted the TiVo and removed the cable card…

    Any ideas?
    Thanks
     
  2. Thunderclap

    Thunderclap Member

    289
    9
    Nov 28, 2005
    Chicago area
    Comcast has to specify a code on their end to activate On Demand for you. I can't remember what it is but I believe I found it in this forum. The number I have for their CableCard Specialists is 877-405-2298. When I have CableCard issues this is the number I call and usually get the problem fixed right away.


    Sent from my iPhone using Tapatalk
     
  3. trlyka

    trlyka Member

    80
    1
    May 21, 2003
    Thanks for the info…I called and they did the same they always do….nothing. She thinks I will probably need a tech. I might call TiVo if I have time or schedule a TC.
     
  4. jrtroo

    jrtroo Chill- its just TV

    5,095
    322
    Feb 4, 2008
    Chicagoland
    An on site tech will do absolutely no help with this. It's a back office code they need to set.
     
  5. Thunderclap

    Thunderclap Member

    289
    9
    Nov 28, 2005
    Chicago area

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    I found the thread that helped me. I was wrong: it wasn't in this community but in the Xfinity forums. Taken from post there:

    It's a billing issue. A code needs to be added to your billing for "TiVo Premiere". Another forum suggest that they look in the "Bolt-On Section", whatever that means.
    I contacted Comcast Xfinity customer service through their online chat. The representative confirmed that the billing code was the issue and corrected my account. On-Demand work great now.


    I called a couple times and finally got a rep that knew what I meant when I said they needed to add a code to the bolt section. I'm still looking to see if there was an actual code provided in the thread. (I don't remember now if they did.) If I find something I'll let you know.

    And again, be sure to call 877-405-2298. It seems that group knows more about Tivo and CableCards and has the ability to get you up and running faster.
     
  6. John Hafer

    John Hafer Member

    42
    2
    Dec 20, 2001
    Woodbury,...
    Thunderclap is correct.

    I had the exact same problem with the On-demand freezing after a second or so with the timer bar showing still playing. I called Comcast and they said they needed to send someone out to fix the issue at my house. When the tech did come, he knew the issue and called back to the home office and fixed it.

    He said the problem was that they had the Premiere listed as just a TiVo and not as a Premiere TiVo. Once they changed the billing code to a "Premiere TiVo" from just "TiVo", everything worked.

    I was not charged for a house call since it was not an issue at my house, but it still was a pain to have to wait for a tech to come to my house to fix their problem. All this could have been done over the phone if someone knew how to fix it in the first place.
     

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