Comcast no promo deals for CableCard users

Discussion in 'TiVo Coffee House - TiVo Discussion' started by morac, Nov 13, 2020.

  1. morac

    morac Cat God TCF Club

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    My promo is expiring with Comcast so I checked out their web site found the same exact deal I’m on now and tried to sign up and was told I need to return my CableCards and get a $5 box (or use the Comcast app on one of the approved third party devices) to get the promo.

    I’m currently chatting with Comcast on Twitter and they are saying pretty much the same thing. Some promotions require “upgraded equipment”. I know some channels are IP only and won’t tune with cards, but I don’t watch those so I don’t care. It sounds like though that Comcast won’t let you subscribe to a channel package in a promo that includes said channels, even if you are already subscribed to.
     
  2. NorthAlabama

    NorthAlabama tabasco rules

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    this is probably due to a comcast coding error that was described in another thread. call the comcast resolution team (retention) to confirm the offer isn't avaialbe. and if they say the same, email the ovp:

    Send Tom Feedback - Xfinity Support - Comcast Corporation
     
  3. morac

    morac Cat God TCF Club

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    The response I got on Twitter is that even if I use the Roku app with the new promotion and the channels are the same as what I’m currently getting, I’d still need to return my cable cards if I renew my promo. That makes no sense.

    The Twitter team isn’t the most knowledgeable though, so I’ll try calling in.
     
  4. NorthAlabama

    NorthAlabama tabasco rules

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    it makes sense if it's a bill coding error, there's nothing in the system to assign a cablecard to, so they must be returned (in the system).

    yes, call. if the answer is still no, then write. it can be fixed, if you persist.
     
  5. morac

    morac Cat God TCF Club

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    I called in and the person was able to switch me over and my TV is still working (knock on wood), so it looks like that worked. I’m saving $20 a month over the promo I was on to boot to.

    Thanks.
     
    aristoBrat and NorthAlabama like this.
  6. mattack

    mattack Well-Known Member

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    My cable cards got turned off when I renegotiated a couple months ago.. I called in and got them back on, easily.. I do have to still call in and deal with a bogus box fee ($5) that I still have though. (I was SENT a box when I changed plans, but brought it in immediately.. so didn't know I was having a fee until later).
     
  7. dmk1974

    dmk1974 DA BEARS!!!

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    I had similar. For my current deal, I was able to keep my cable card and all channel BUT I also had to add a $5/mo Xfinity box (even though I don't need one). In the end, I did it since the $5 hit is still better combined with my promo plan than some other options.
     
  8. spiderpumpkin

    spiderpumpkin Say no to Hydra!

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    Just ship back the cable box they send you by using their return process. I've done that several times when upgrading online and just kept my cablecards.
     
  9. zalusky

    zalusky Well-Known Member TCF Club

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    I can see this as another screw to force the technology curve as well as what they have been doing to gain IP bandwidth by moving channels into the IP models.

    Apple just sunsetted software upgrades on Macs older than 2014 with the Big Sur OS upgrade. I can't really blame Comcast on this. Internet bandwidth demand is exploding right now.

    If anybody in the San Jose area starts to see this game, Please post.

    My contract expires next July and I need to start thinking about what to do.
    They usually post their packages prices twice a year: Jan and July and I am curious to see what kind of changes are in store.
     
    Last edited: Nov 13, 2020
  10. KevTech

    KevTech Active Member

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    Was this online?

    Online will not complete without adding a box.

    I looked at deals online then called retention line and told them I could not complete a new deal online because it wanted me to add a box but I have a Tivo so no need for a box.

    Rep completed the deal for me without any box added.
     
  11. dmk1974

    dmk1974 DA BEARS!!!

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    I maybe could have online, but I went to my local Xfinity store to get the box.
     
  12. cwoody222

    cwoody222 Well-Known Member

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    Time Warner did this to me for years.

    I wasn’t eligible for bundle pricing because I used a CC instead of their crappy box.
     
  13. dlfl

    dlfl Cranky old novice

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    Spectrum gave me the same bundle prices they gave to other customers who used their their DVR’s, while I was furnishing my own. (I know because I compared to a neighbor’s bill.). The bring-your-own-equipment discount mandated by the FCC was a joke because the bundle promotions made it impossible to tell if you were really getting it.
     
  14. ITGrouch

    ITGrouch New Member

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    I just went through a package refresh with Comcast last week via the @ComcastCares team via PM on Twitter and was able to retain my CableCARDs.
     
  15. jyung

    jyung New Member

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    After an hour on the phone with the Comcast agent, could not get any packages because i insisted on keeping my cablecard for my Roamio. FYI I'm in Mountain View, CA.
     
  16. morac

    morac Cat God TCF Club

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    Say you want to downgrade your service. That will get you to the retention department who have more power than other agents.

    I believe the reason other agents aren’t allowing this is because there are a significant number of channels that can’t be tuned with cablecard.
     
  17. mattyro7878

    mattyro7878 Well-Known Member

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    I had my car serviced recently and I saw an xfinity box in the waiting room. Wow! You talk about your 1990 user interface. Laggy, and ugly. If customers are still using thusvera box., It looked ok from the outside, they are not demanding video users. I need to see an x1 to see what Xfinity has to offer cuz in a year and a half my time will be up.
     
  18. ITGrouch

    ITGrouch New Member

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    Yeah, I ran into the issue of channels being moved or only available to IPTV via an X1 box, the stream app, or via the web.
     
  19. DeltaOne

    DeltaOne Mount Airy, MD

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    I've been running an X1 set top box alongside my TiVo Roamio for about six months. I have a thread on here from that time detailing my experience. Bottom line, the X1 and TiVo are more alike than they are different. I've determined I could live with the X1 going forward and it would be fine.

    In fact, now that I think about it, since I got the X1 six months ago the only thing the TiVo still does for me is feed the Mini's in my kitchen, family room and bedroom. The main TV in the living room has been on the X1 input since it was installed.
     
  20. lhvetinari

    lhvetinari Watching telly, drinking wine - Lily Allen

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    The only people still using iGuide boxes are those who refuse X1 service, or TV-only users. I don't think I've seen a new install be non-X1 in years.

    X1 is perfectly passable, even pleasant to use for someone who's main DVR experience was older cableco units - which is the overwhelming majority of DVR users now. It is a bit "slow" in and out of menus, in the same way that Hydra is - presumably because nearly everything touches the network in some way or another. No networking knowledge is required - the master has it's own docsis modem internally which then creates a MoCa network for client boxes to self-enroll to. It's a good example of zeroconfig working well.

    The remote sucks a--, but older remotes (XR11) can be had easily.
     

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