Comcast new HD channels not available

Discussion in 'TiVo Help Center' started by rnopelo, Sep 2, 2020.

  1. dishrich

    dishrich Well-Known Member

    Jan 16, 2002
    Springfield, IL


    Yea...hence why what I posted explains all this - what DID I post that is not correct &/or implies it DOES support IP channels???
    The whole purpose was to let Tivo users know:
    - None of these new HD channels will be on Tivo's (CC's)
    - The 4-digit MCLU channel #'s for these stations, are now GONE from Tivo's (CC's) & no longer work
    Last edited: Mar 16, 2021
  2. PSU_Sudzi

    PSU_Sudzi Well-Known Member

    Jun 4, 2015
    Philly suburbs
    TiVo users represent such a small amount of their customer base that it’s not even worth their effort to force out TiVo users. This is them upgrading their technology one step at a time.
  3. lstone19

    lstone19 Member

    Mar 28, 2003
    I discovered 1425 Game Show Network HD went away yesterday when scheduled recordings were blank. Arghhhh! But no advance notice on any recent bill.

    Every chance I get, I remind Comcast that it's only due to TiVo support via Cablecards that I stay a customer. If they were to get rid of CC support, I will explore other options such as satellite.
  4. dishrich

    dishrich Well-Known Member

    Jan 16, 2002
    Springfield, IL
    (First, if your particular system was one of the rare exceptions of already having GSN HD in QAM, then I acquiesce, & my response below would not apply...)

    Technically (GSN HD) actually DIDN'T "go away"...because it (most likely on your system, like the majority of Comcast systems) was ONLY in SD, even on ch 1425. The ONLY thing that disappeared, was the SD QAM version ONLY on ch 1425...which means it also disappeared for ONLY Tivo & other non-X1 boxes. And again, it STILL should be available on it's 2 or 3 digit ch location (on our system it's ch 142) it you just reprogram your Tivo with that ch#, you actually haven't lost anything you already had. :cool:
    Ch 1425 was then replaced with the IP-only HD version, which of course is unavailable to QAM devices like CC's (Tivos) & all Comcast non-X1 boxes.
    Last edited: Mar 17, 2021
  5. lstone19

    lstone19 Member

    Mar 28, 2003


    Thanks for the explanation. It probably was in SD - at least the shows I watched appeared to be SD. At least as of today, their channel guide says 1425 is HD but the TiVo channel guide (which has yet to update to say we don't have 1425) implies SD (as it also does for 1426 - TV Land and 1427 - Pop which I believe also went away yesterday but as we never watched either, I have no idea what we were receiving).
  6. MiamiNYC10011

    MiamiNYC10011 Member

    Mar 6, 2021
  7. Soapm

    Soapm Active Member

    May 9, 2007
    Aurora, CO
    Glad I came here, I called Comcast and had them refresh my CC to no avail. Why didn't they just tell me they turned off channels?
  8. Soapm

    Soapm Active Member

    May 9, 2007
    Aurora, CO
    Be nice if the posted a list of the removed channels and the alternate channels we could use if there is one so we can reset all our season passes.
  9. dishrich

    dishrich Well-Known Member

    Jan 16, 2002
    Springfield, IL
  10. cannonz

    cannonz Well-Known Member

    Oct 22, 2011
    View upcoming episodes for pass shows will have all channels they are on.
  11. tfbiah

    tfbiah New Member

    Sep 25, 2010
    Unsupported Channels on Cable Card

    Today a cable card expert from Xfinity called me after spending fruitless hours with telephone support yesterday.
    There are many channels that I cannot receive even though they are included in my plan. Such as: Smithsonian HD, Sundance TV HD, AMC. Message channel unavailable D261
    The Xfinity tech tells me some channels are now broadcasting on an “internet protocol” and the cable card cannot connect to these channel changes. Unless TiVo updates their tech, more channels will be unable to be viewed on TiVo. Has anyone else been experiencing this issue?
  12. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    Apr 6, 2000
    SF Bay Area
    This is true, Tivo does not receive IPTV. Another possibility is the cable card was not properly paired. Look in the Cablecard menu.
  13. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    AMC is not IP only, so my bet is pairing. As usual.
  14. mattyro7878

    mattyro7878 Well-Known Member

    Nov 27, 2014
    Southern CT
    Either this is a regional issue or you have a problem. I just upgraded to digital preferred (I think) and I get all the channels you listed with my cablecard.
  15. commander

    commander New Member

    May 18, 2015
    This is a long-shot soluton, but maybe you just need a "tuning" adapter. For example, cablevision/Optimum started moving (like a year or so ago) channels like Cinemax and channels less then 400 to SDV, which require a TA to watch them.
  16. chiguy50

    chiguy50 U.S. Army (ret.)

    Nov 9, 2009
    Atlanta, GA
    Comcast/Xfinity does not use tuning adapters.
    lhvetinari likes this.
  17. lhvetinari

    lhvetinari Ambassador to the City of Chicago TCF Club

    Jun 24, 2019
    Channel Unavailable D261 on "new" HD channels indicates these channels are only available in HD over IP, which means your options are an X1 box or the XFinity Stream app. You can continue to use the SD versions of the channels with TiVo.

    This is a regional issue. Most new HD adds are IP only, but it depends on region - some have had these channels added to the QAM in the past. I'm in Chicago - we didn't have these channels in HD before, we do now - but they're IP only. I'm sticking to the SD versions.
    chiguy50 likes this.

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