Comcast info bar at the bottom of the screen

Discussion in 'TiVo Help Center' started by nt40lanman, Feb 2, 2012.

  1. Feb 2, 2012 #1 of 11
    nt40lanman

    nt40lanman Member

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    Feb 2, 2012
    I've tried a number of searches and can't believe I can't find something about this.

    I have a basic Series 2 running off a Comcast RNG110 digital cable box. It all works perfectly except I get a lot of recordings with the blue Comcast info bar across the bottom. I has the title, channel, time, a "watch in HD" logo, and description and takes up about 1/3 of the screen. I don't know why it happens. When I'm watching TV and changing channels myself, that bar comes up but disappears quickly every time. Anyone else have this and solve it?
     
  2. Feb 2, 2012 #2 of 11
    windracer

    windracer joined the 10k club

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    St. Pete, FL
    That bar is coming from your cable box. When your TiVo has to change channels (via IR or serial, which ever method it's using to control the cable box) that banner probably comes up so it's part of the recording. You'll have to poke around in your cable box's settings (assuming there are any) to see if there's a way to make it disappear faster (or turn it off).
     
  3. Feb 3, 2012 #3 of 11
    nt40lanman

    nt40lanman Member

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    Feb 2, 2012
    Yes, it's definitely from the cable box. It seems like whatever I do to change channels, just numbers, numbers and the enter button, last channel, channel up/down, the guide, etc, the comcast info bar disappears quickly but going through recordings and suggestions, I occasionally stumble on one with the bar visible for the whole recording.
     
  4. Feb 3, 2012 #4 of 11
    windracer

    windracer joined the 10k club

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    Oh, I missed that ... it's up for the entire recording? That's definitely weird. I guess you could schedule a recording on your TiVo and then observe it as it changes the channel to see if anything weird is happening. I've never had a cable box controlled by my TiVo so I'm not sure what else to tell you, sorry.
     
  5. nt40lanman

    nt40lanman Member

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    Feb 2, 2012
    Bump for a fresh crowd

    And it's still ticking me off...
     
  6. gastrof

    gastrof Hubcaps r in fashion

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    Potato and pen.
    There's no way the cable box knows when you're watching thru a TiVo and when you're watching live.

    "I occasionally stumble on [a recording] with the bar visible for the whole recording."

    If the bar disappears when you're watching live, but occasionally doesn't disappear when you're watching thru the TiVo, something's wrong with your cable box, and the timing is sheer coincidence.

    Since you say you already know this is a cable box problem, then it's not a TiVo problem and the cable company will have to handle it.
     
  7. nt40lanman

    nt40lanman Member

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    Feb 2, 2012
    I *think* the problem may stem from when the Tivo decides to record something and it's already on the right channel but it tries to change anyway. It happened a day or two ago where I was watching USA, and the screen glitched and the info bar came up, and I realized it had started recording a suggestion. I grabbed the Comcast remote and exited the info bar. I know it's the comcast box but I think it's something to do with how the Tivo is commanding it.
     
  8. Jun 7, 2012 #8 of 11
    nt40lanman

    nt40lanman Member

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    Feb 2, 2012
    Bump for anyone that hasn't seen this. It now seems like when the tivo records something on a channel and then records the next show on that same channel the bar will come up.
     
  9. Jun 7, 2012 #9 of 11
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Part of the problem is the TiVo has no way to verify that the cable box is on the correct channel when using the IR blaster for control, which is why it always attempts to change the channel when it starts a new recording even if the previous recording was on the same channel.

    Try this: Use the cable box remote to try to change the channel to the channel it is already on. If the banner comes up and remains on the screen until you explicitly clear it, then you know it is a problem with the cable box and you need to find out if there is any box configuration setting that will change the banner behavior. If not, then get Comcast to replace the box. If the problem is still there after you replace it, then it is likely that there is a design flaw in the cable box firmware.

    You might also try changing the TiVo cable box control settings - different remote codes (if available), speed, forcing an enter, etc.

    BTW, what brand and model is the box?
     
  10. lpwcomp

    lpwcomp Well-Known Member

    9,461
    298
    May 6, 2002
    John's...
    Part of the problem is the TiVo has no way to verify that the cable box is on the correct channel when using the IR blaster for control, which is why it always attempts to change the channel when it starts a new recording even if the previous recording was on the same channel.

    Try this: Use the cable box remote to try to change the channel to the channel it is already on. If the banner comes up and remains on the screen until you explicitly clear it, then you know it is a problem with the cable box and you need to find out if there is any box configuration setting that will change the banner behavior. If not, then get Comcast to replace the box. If the problem is still there after you replace it, then it is likely that there is a design flaw in the cable box firmware.

    You might also try changing the TiVo box control configuration - different remote codes (if available), speed, forcing an enter, etc.
     
  11. bkrymsin

    bkrymsin New Member

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    Sep 19, 2012
    I realize this is an old thread, but were you able to make any progress on this? I use an old Series1 TiVo for my kids and have been getting this as well. I know it's an issue with the Comcast box, but not sure how to get around it! Thanks much,. B
     

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