Comcast customer with a 652 or 658 box in Georgia, Illinois, or California?

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoMargret, Dec 11, 2015.

  1. karpodiem

    karpodiem Member

    30
    1
    Mar 18, 2008

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    Got it on my TiVo as well - build string 11.0n.B1-01-2-652

    I don't have MPEG-4 channels, so I can't describe the performance characteristics of what's changed.
     
  2. jlb

    jlb Go Pats!

    9,384
    392
    Dec 13, 2001
    Burlington, VT
    ANyone have any general issues with the update? All go smoothly?
     
  3. HerronScott

    HerronScott Well-Known Member

    7,589
    1,113
    Jan 1, 2002
    Staunton, VA
    The update went fine on the HD that I have here, but I'm not really using it at the moment so can't speak to functionality after the update (want to test OTA with it once I decide on an antenna). I'm checking with my son to see if his HD got the update as he's actively using it at college on FIOS.

    Scott
     
  4. TiV0_user

    TiV0_user New Member

    13
    2
    Dec 31, 2015
    This update restored my comcast HD channels that were recently lost due to H.264 conversion. My 7 year old TiVo HD is working as good as new. The update is running flawlessly. Great work and thanks again!

    TiV0_user Comcast customer in California
     
  5. tvmaster2

    tvmaster2 Well-Known Member

    2,637
    111
    Sep 9, 2006

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    TCD652160's?
     
  6. sgibbs33

    sgibbs33 New Member

    13
    2
    Feb 2, 2005
    Aurora, IL
    I have two Tivo HDs (both 652- prefixed serviced numbers). So I was glad to see Tivo come out with the software update. One of my units got the software update in late January. But today, I noticed (the hard way) that my other unit was missing half of the HD channels. I checked the software versions and sure enough, there's an older software version on the unit that's experiencing the missing HD channels.

    Software Version 11.0n.B1-01-2-652 (able to tune all HD channels)
    Software Version 11.0m-01-2-652 (unable to tune half of the HD channels)

    I called Tivo support and the agent confirmed that they're still rolling out the software update to handle Comcast's rollout of MPEG-4. The agent said I should wait another 24-48 hours and try tuning in again. If it's still not working then I could call back and she implied they would at that point schedule a 'push'.

    I guess I'll wait.
     
  7. cmaquilino16

    cmaquilino16 Member

    75
    1
    Jul 7, 2009
    United States
    I am in the Atlanta I lose my HD channels back on dec15, so I got a roamio pro to fix this problem but I love to have my TiVo HD all channels working like old. The weird thing about this mpeg4 thing is I lost all HD channels ESPN fx channels like that but I did not lose the HD Local Channels at all. If a fix is out there I want it.
     
  8. HerronScott

    HerronScott Well-Known Member

    7,589
    1,113
    Jan 1, 2002
    Staunton, VA
    The 11.0n update on the HD should allow you to view MPEG4 channels. My understanding is the local HD channels were staying MPEG2.

    Scott
     
  9. sgibbs33

    sgibbs33 New Member

    13
    2
    Feb 2, 2005
    Aurora, IL
    Success! Both my TivoHDs now have the 11.0n.B1-01-2-652 software update and I've now got my full HD lineup back from the verge of Comcast forced obsolescence.

    It took longer than I was told by the Tivo Customer Service agent (took a week instead of 2 days) for my unit to receive the update. After 3 days of waiting, I had opened an online support case to try to get a status or get a force push of the software from Tivo. I never got a response to the case other than the automated case acknowlegement. But all's well that ends well. I can now continue to enjoy the fact that I've surpassed the 5 year breakeven cost of the TivoHDs with lifetime subscriptions. :D
     

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