Comcast Channel Lineup / TiVo Guide Help!

Discussion in 'TiVo Help Center' started by TargetYou, Dec 10, 2017.

  1. TargetYou

    TargetYou New Member

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    Apr 7, 2015

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    Not sure if this is the best place to put this, but here we go.

    Comcast just recently changed all of their HD channel numbers in my area (maybe everywhere?).

    On December 7th, the day of the change, my TiVo detected the changes and automatically notified me of the changes.

    Today, all of a sudden, everything changes back. The channels are still on their new numbers, but my TiVo guide and recordings show the old numbers.

    Why change correctly and then change back 3 days later? Is this on TiVo's end?
     
  2. chetly

    chetly Member

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    Apr 19, 2014
    Same issue here in Nashville. Got the message that channels were changed to new lineup (i remember being notified by Comcast this would occur)... But nothing was mapped correctly... Old channels along with new channels, new channels had no logo... Guide data not populating. Then one day later gets changed back to original numbers and all was fine. Yesterday Comcast resends new lineup again and all is messed up. Guide data gone on remapped channels....(to be announced) All recordings are either not happening due to channel not existing or recording completely different shows than what's on the one pass, as guide data is wrong and channels have changed.

    I feared this when Rovi took over...Tivo legacy would never have allowed this to happen. Rovi didn't care enough to follow through and communicate with Comcast about these changes and what we have now is the result... It's not like it's only affecting me... It's everyone on Comcast using a TiVo. Yet customer care appeared to have no idea about this when i contacted them. They have 6 days to fix it... I'll have lost about 13 shows.... that will never record unless this is rectified. Guided setup and network forced connections do nothing.

    And Comcast will get what they always wanted and most likely knew would happen. I'll dump TiVo and my two minis and fork over a few more bucks to get their X1 box with their new companion boxes (tivo mini clones)...
     
  3. Hookkick

    Hookkick New Member

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    Dec 11, 2017
    I was pissed off at Comcast when we missed The Walking Dead because of the lineup issue. But it seems clear this is a TiVo problem. I've run guided setup several times last night and today - it's still f'ed.

    We've been with TiVo for well over a decade (2004!). This is the last straw. We're done with BOTH TiVo and Comcast television. The savings will pay for the media server I'll build.
     
  4. TargetYou

    TargetYou New Member

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    Apr 7, 2015
    Calling support would be of no help at all, so I feel like we just have to wait on TiVo/Comcast, to push the right guide data again.

    I too have lost shows over the last 48 hours because of incorrect guide data. It's frustrating. And I've been with TiVo since 2004 as well.
     
  5. chetly

    chetly Member

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    Apr 19, 2014

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    Lol...i don't blame you one bit. In 2017 this should not be happening....
     
  6. MighTiVo

    MighTiVo TiVotarian

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    Oct 26, 2000
    Nashville, TN
    My experience was same as OP, on 12/7 channels changed and everything seemed magically synced between Comcast's changes & Tivo's channel updates.
    Then all Heck broke loose on 12/10 & 12/11 when additional updates to updates undid all the magic and a complete mess was made of the lineup to the point it is now completely unusable.
     
  7. TargetYou

    TargetYou New Member

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    Apr 7, 2015
    Just for kicks, I removed my cable card and then put in back in, which triggers the Guided Setup. It didn't work, and just loaded the old channel numbers.

    If anyone discovers anything, let us know!

    So bummed about this.
     
  8. mrcinfl

    mrcinfl New Member

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    Apr 11, 2016
    Definitely a frustrating challenge. I’ve added my SD channels back to my active channels until it is fixed. That’s how I was able to record TWD early Monday morning. They sent the right channels on 12/7 then the wrong list on 12/10just in time to screw up TWD.
     
  9. mfgriffi

    mfgriffi New Member

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    Dec 12, 2017
    I've had the same problem as everyone else and was given a bandaid by Tivo for the time being. I was told to repeat guided set-up, but instead of using my actual zip code and Comcast Nashville to use 37027 and select Comcast Winchester/Franklin as the cable provider. I haven't checked all the channels yet, but of the few random ones I have checked, it seems to be working properly and what is stated on the guide is the channel and show that is actually on that channel. Hope that helps for now!
     
    MighTiVo likes this.
  10. MighTiVo

    MighTiVo TiVotarian

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    Oct 26, 2000
    Nashville, TN
    THANKS! Worked for me :thumbsup:
    There are some problems like the Public access/Government channels like street cameras being on what is now identified as an out of area FOX affiliate (ch 19)

    Now I just have to remove hundreds of channels I don't get/want
     
    Last edited: Dec 12, 2017
  11. Hickoryw

    Hickoryw Member

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    Dec 6, 2008
    Also posted the following on Tivo's troubleshooting forum TiVo Guide not updated for extensive Xfinity Nashville chann | TiVo Troubleshooting | TiVo Help Forums :

    In the same boat here on Comcast Nashville. Here's a detailed account of what happened on my end. On 7th the channel lineup changed and I got an update to my TiVo that changed them as well and was correct. Then on December 9th I got a new update that added the old channels back in. Then on December 10th I got another new update that removed the new channels! Now, today December 12th, I got a fourth update that added the new channels back and removed most but not all of the old channels. And even though several stations were reported as "moved" the one passes that were scheduled on those stations have not changed to the new channels. So now my fear is even when they get the lineup corrected the one passes are still not going to be scheduled properly and I'm going to have to go through each of my one passes and change what channel they're scheduled to record on. And some of the shows that are not currently airing won't let me change the channel that they're scheduled to record on from one that no longer exists to the current correct Channel. This is exceedingly frustrating, especially considering that they had the correct line up the first time and then changed it for some reason.

    A note to those of you with this problem: running guided setup is unlikely to help and probably a waste of time (unless you want to change your ZIP code as suggested above). The only thing you can really do is go to network settings and force a TiVo service connection to see if a new update to the lineup is available since your last connection
     
  12. MighTiVo

    MighTiVo TiVotarian

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    Oct 26, 2000
    Nashville, TN
    I have found TiVo generally does good job relocating programs after channels change.

    I think I am going to stick with Winchester for a while until the dust settles on Nashville then I will go back through the tedious exercise of figuring out what channels I get.

    I had just switched to cable and went through this a week ago, so just not in the mood right now. I have basically removed all channels other than a few favorites, making sure the todo list looks ok for now.
     
  13. NorthAlabama

    NorthAlabama tabasco rules

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    Apr 19, 2012
    sweet home, al
    my 1p's did not all migrate properly with a smaller and smoother transition, some failed to see the new channel and defaulted to the sd feed. we also had daily channel additions/deletions for almost 2 weeks, many times the same channels added and removed over and over, it appearing to only change the channel id.
     
    Last edited: Dec 12, 2017
  14. chetly

    chetly Member

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    Apr 19, 2014
    Update:. I have received an email from TiVo stating my lineup has been corrected... Forcing connection and long loading time in progress... I'll post my final result later.

    As others have noted, it's been exactly two days since my lineup error report to TiVo, so that appears to be an accurate time for correction....
     
    NorthAlabama likes this.
  15. TargetYou

    TargetYou New Member

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    Apr 7, 2015
    The fix is indeed out and working. Just perform a manual TiVo service connection.
     
    NorthAlabama likes this.
  16. chetly

    chetly Member

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    Apr 19, 2014
    Update: As TargetYou states, lineup change for Nashville, TN is a success. All channels accounted for and working, guide data populated. HOWEVER, not sure if its laziness or just complete incompetence, but Rovi/Tivo asked me, the customer, to do their job for them and send them the Comcast lineup for Nashville when starting this, which we all know they have access to, as they provide the damn guide we pay for. In their infinite stupidity, they left all the old channels that clearly are NOT in the Comcast lineup in the channel map....leaving me to go thru the guide and see which ones were not active....thankfully I did this at the same time I was making sure all the channels were coming thru. But come on....you have the lineup....yet left the old channels in the list....

    Just. Insane.
     
  17. MighTiVo

    MighTiVo TiVotarian

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    Oct 26, 2000
    Nashville, TN
    Hopefully not an opportunity to mess up again when they send a future delete channels update.

    Channels still seem a bit of a mess. TiVo has many of the old channels registered when Comcast has nothing on the channel and Comcast has a mess of duplicate channels I am sure they will be cleaning up at some point.
     
    Last edited: Dec 16, 2017
    chetly likes this.
  18. oatlord

    oatlord New Member

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    Dec 15, 2017
    This problem happened to me, which spawned my trying to contact tivo customer service, which failed. Do they have a direct email address I can use instead of their web form which says I don't exist no matter what I try?

    Also, my channels are still kaput:(

    EDIT: Had to use my desktop instead of mobile to get a support ticket opened. Several hours later they responded and fixed us up.
     
    Last edited: Dec 18, 2017
  19. HerronScott

    HerronScott Well-Known Member

    7,630
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    Jan 1, 2002
    Staunton, VA
    You can log into your TiVo.com account, but you can't submit a ticket under the Contact Us option with the same e-mail address? I think you'll need to call support if so.

    Scott
     
  20. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,450
    3,841
    Dec 7, 2012
    Ashland, PA...
    This would be the site to create a support ticket. -> Contact Us
     

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