Advertisements Here's my Comcast experience. Went into the local office (Hollywood, FL - Broward) on 8/5 to pick up my first CableCard for my Tivo Premier. They had the self install kit, but the CSR didn't know how to properly add it to my acct... seems like I was the first to ask her for one. Brought it home and called to activate it - with no luck. The phone tech sent me to Tier 2 where their answer was to bring the card in and swap it. I bring the card back in on 8/10 and I'm told that it wasn't the CableCard on my account and they will not return it to me as the card I brought in was 'stolen' Comcast property... until I pull out the receipt showing they scanned that specific card out to me. Seems like the first CSR didn't register the card to my acct properly. So I finally leave with my second CableCard. I go home, call back and after a one hour hold speak to someone to pair this card to my Tivo. This time... success... sort of. I get the basic digital tier, but not the Preferred tier and HBO that I subscribe to. Back on the phone to Comcast and after 3 more hits and 2 more techs, I begin losing channels - just getting channels 2-25. They schedule a truck roll. I tweet ComcastCares and get a response from ComcastMichael, to his credit attempted to repair the card and seems the most knowlegable about CableCards from all the other CSRs I've interacted with, but alas, still no cable and I wait for the truck roll. The truck came out today, 8/12. The tech removes a few two-way splitters I have used and pulled a 2-way Motorola ampifier out of the attic (something recommened by Telemedia Cable and installed by them, as our network is a Moto network) and replaced it with another amp, and changes the ends of the cable wiring throughout. After calling a few times to the central office trying to active the second card, he swaps out the card. Turns out he's carrying (now my third card) only one extra card... a Moto S-card. I explain to him that it's not going to work in this box, he puts it in, and low and behold the "non-M-card" message comes up. He then calls 2-3 other techs in the area and leaves to meet up with one of the other techs to get a M-card. 30 min later, he returns with a M-Card with a 2-way sticker on it (intriguing). He activates now the fourth card. I get basic cable and the basic digital tier channels again. I explain to him I'm supposed to get the Digital Preferred channels and HBO and he replies that I'm won't get them unless I pay for them. I have him call the office to verify my package and then they try to pair my card yet again a few more times. Again, I lose all but channels 2-25, have an unpaired card, and he leaves telling me it's a problem with my Tivo and he will escalate the problem to his supervisor. The techs and CSRs here know nothing about the Conditional Access panel, and after explaining that I'm my Auth is FWK and the Val is ?... meaning that the card isn't paired... AND that I'm getting the gray pairing popup on every channel - the local people give me a blank stare. So I'm sitting here with my Tivo and CableCard 7 days later, with no service... I've escalated the issue to the Broward install supervisor... any suggestions on what to do next? Also has anyone in South Florida had good experience with a specific tech that I can request? ANY help would be appreciated!