Comcast CableCard activation is so frustrating!

Discussion in 'TiVo Premiere DVRs' started by benna12, Jul 9, 2012.

  1. alokkola

    alokkola New Member

    Apr 18, 2006


    I was very hesitant to activate my second Tivo Cablecard remembering the horrible experience I had the first time. But the cablecard activation this time was surprisingly painless and took less than 10 minutes.

    In fact my local Comcast office gave me the 2nd CableCard for free and allowed a self-install. I was shocked :eek:.
    I called up my CableCARD activations - (877) 405-2298. I think all it matters is to call the right number and hope to get a right person.
  2. aadam101

    aadam101 Tell me a joke

    Jul 14, 2002
    Where is this number published? I spent 5 hours on the phone trying to get my cable card activated and not one rep ever mentioned that number. If their own employees aren't aren't aware of it, then how is a customer going to know about it?
  3. philw1776

    philw1776 Active Member

    Jan 19, 2002
    Seacoast NH
    Uh, Comcast has a special phone # dedicated to CableCARD activations - (877) 405-2298. Mine got configured in well under 10 minutes this month.
  4. philw1776

    philw1776 Active Member

    Jan 19, 2002
    Seacoast NH
    Comcast gave me that # when I picked up my cable card
  5. philw1776

    philw1776 Active Member

    Jan 19, 2002
    Seacoast NH


    Don't talk to them about a TiVo. Instead call the special Cable Card installation # and simply have them provision their cable card. I never mentioned TiVo. Comcast is not TiVo.
  6. rob_gendreau

    rob_gendreau Member

    Jun 20, 2002
    My cablecard installation today was easy-peasy. Had the cableguy do it; he came out because they had to climb the pole to get the service working, and there was a weird filter on my old cabling.

    Aside from me sticking the card in backwards (don't ask), it was up and running on a Premiere and XL4 within a few minutes with one phone call. It looked like the Tivos were having trouble at first (I'd already done guided setup); he suggested we re-force a network connection. Whether that was it or not, they came back up running strong.

    Just wish there was an easy way to delete duplicate SDs...there's a LOT of channels (who watches this stuff? reminds me of watching Dr. Gene Scott late at night in SoCal on the UHF band. RIP).
  7. msu2k

    msu2k New Member

    Jan 4, 2001
    Holt, MI
    Just wanted to share my Comcast cablecard installation experience for my TiVo Premiere XL4 yesterday in Lansing, MI. Went to the local office and had no problem getting an M-card. Without blinking the guy at the window went back and got one. I signed for it and left in less than 5 minutes. Interestingly he didn't give me any documentation, but since I already had the phone number from this thread, I was fine with that.

    After I put the card in the Tivo and powered it back on, I went to the cablecard pairing screen that I remembered from my Series 3 installation. Numbers for the M-card came up and called the Comcast cablecard installation number (877) 405-2298. I didn't have to wait on hold, got a tech right away. Read the numbers to her, and then she placed me on hold. I started seeing the lower numbered SD channels come in. Panicked a little when I didn't see any of the higher numbered HD channels come in. She came back on the phone, said it was all set. I got off the phone, still no HD channels but they ended up showing up about 10 minutes later thankfully.

    So all in all, it went about as smoothly as it could I think. I feel very fortunate that I didn't need a truck roll like I did with my S3 install.
  8. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    Yep, I've paired cards in two Tivos and a Silicondust HD Homerun Prime via that # and they got it done right first time. WAY better than it used to be before self-installs were mandated, because success then depended on whether you got a good tech or not.
  9. Heron

    Heron New Member

    Aug 15, 2008
    I was a Tivo early adopter and have a good amount of experience with cable cards and Comcast (Houston). I've never had so bad an experience as I am having with my new Premier XL4. I know how to do a self-install and activation, as I've done it at least 4 times before with various Tivos. The last time, with my Premier XL, I had an issue getting all the premium and HD channels, but they eventually escalated the issue to someone and had it resolved within a couple days, complete with a call from a head office guy to apologize for the problems.

    With this one, I got the CC (seeminly) activated OK, with the usual "it may take up to 45 minutes" bit, but my premium movie channels and a number of random other channels were and are missing. Since then, it's been a week of repeated calls to the CC activation line, calls with the tech support guys who assume I have no idea what I am doing, three freakin' trips to the local office to get new multicards because their only idea of what to do was to say maybe the multicard was bad (which I knew probably wasn't the case -- especially when the second one did exactly the same thing as the first one -- but I did it to humor them so they couldn't keep using that excuse). Multiple power off restarts. I also went to the extreme of exchanging the Tivo box itself, again only as a precaution so they couldn't blame it on a possibly bad Tivo unit. And two freakin' truck rolls, last Thursday and this morning, which they insisted upon even though I know from past experience that it is a pairing/coding issue. The first guy didn't even have another CC with him.

    As of now I am exactly where I was a week ago, except with considerable time lost, unnecessary effort expended, and frustration incurred. I have some channels, but no premium movie and lots of missing channels. The host ID screen pops up, and when cleared is followed by the "this channel is not authorized" error message.

    At least after today's visit they seem to be convinced that (1) I know what I am doing and what I am talking about, (2) it is not a signal problem or other equipment problem on my end, and (3) it is definately an activation/pairing/coding issue. Supposedly I am to receive a call from the "cable card guru" sometime tomorrow.

    And of course I'm getting better information from this thread than I've got from Comcast all week. Silly of me to forget and not check here until now.

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