Comcast Cable Cards No Long Compatible with VOD on Fiber Networks

Discussion in 'TiVo Coffee House - TiVo Discussion' started by mjl13, Jun 27, 2018.

  1. NorthAlabama

    NorthAlabama tabasco rules

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    i'm suspicious, too. :D

    however, keep in mind my experience is with hands-on use and examination my neighbor's equipment, not simply word of mouth between friends. i will have another opportunity to more closely explore in the future, so i'll keep you posted.

    sorry i've been slow to further research, it's been a little hectic lately, but i promise to have additional info this week, and i'll add this - the box is not displayed on any comcast support site online that i have found that provides user guides/support.

    is there an xr15 remote combination for x1 that would allow access to view a system menu?
     
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  2. Aug 2, 2018 #102 of 144
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    Everything works. Cable cards, Comcast OD, everything. Comcast guy came this morning to activate Internet & TV, and the AV guys are installing the equipment as I type.

    I have Comcast fiber to the unit, 100% fiber all the way to my wiring closet. In the closet is the equipment pictured below.

    Two points:

    1) It definitely outputs a QAM signal.

    2) Comcast OnDemand still works. I just tried it, and it's all there. Watched a few seconds of various episodes. This is contrary to what some of you have been told, and what some have experienced. But I have it, no doubt.

    Happy to answer any questions anyone might have.


    fiber.jpg
     
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  3. Aug 2, 2018 #103 of 144
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Great picture. May I ask the signal % and SNR?
     
  4. Aug 2, 2018 #104 of 144
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    Sure, if you tell me what the heck I'm looking for? :confused:
     
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  5. Aug 2, 2018 #105 of 144
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Help/Account & System Info/Diagnostics will show the first tuner.
    Diag1.JPG
    Above is a good display for cable. OTA would have a Signal Strength of 72%.
     
  6. Aug 2, 2018 #106 of 144
    krkaufman

    krkaufman TDL shepherd

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    Do you do MoCA, for your TiVo networking or otherwise? Absence of a “PoE” MoCA filter on the input of that red-labeled non-MoCA-optimized splitter tells me the Comcast techs think “no,” but I’m curious if the techs think the filter is no longer needed due to the elimination of the security issue in switching to a fiber feed. (Performance benefit would still exist.)
     
  7. Aug 2, 2018 #107 of 144
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    No MoCA. I hard-wired Ethernet in this place.

    So after 2-3 hours of working fine, the entire Comcast connection is dead. Lost. They are "working" on it. It was going so good...

    I'll check the numbers you asked for when it's back up.
     
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  8. Aug 2, 2018 #108 of 144
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    You should check your diagnostics now to get a picture of what it looks like when things are bad.
     
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  9. Aug 2, 2018 #109 of 144
    WVZR1

    WVZR1 Active Member

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    On a couple different occasions a few years ago I was able to give Comcast 'real time' info that they used to pinpoint a problem in our neighborhood using the diagnostics screen. For the longest time 'distribution' said there isn't any issues but various people in the neighbor hood had unsolved issues also. The first Comcast tech said my problems were my own but everything in-house was fresh. He replaced both the drop at my entry and the one at the base of the pole, 2 days later same issue same time of day.
     
  10. Aug 2, 2018 #110 of 144
    NorthAlabama

    NorthAlabama tabasco rules

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    question - was this comcast fiber project completed before june 30th? there's a significant reason i'm asking (i'll explain in follow-up).
     
  11. Aug 2, 2018 #111 of 144
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    Yes, it was probably in place sometime in late spring.

    Comcast was unable to figure out why everything died after an hour or so. Tech roll Saturday AM. :mad:

    And everything was working so well... :cry:
     
  12. Aug 2, 2018 #112 of 144
    NorthAlabama

    NorthAlabama tabasco rules

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    that makes sense, and here's why i asked - i've been in conversations with comcast executive relations to confirm the loss of xod on tivo in comcast markets upgraded to fiber, and they expanded on what ted already confirmed - comcast markets upgraded to fiber after june 30th will lose xod, that was the end date of tivo's contract with comcast. if you've got tivo with xod, you'll keep your service, they're not proactively cutting tivo customers off - but, if there's a fiber upgrade in your comcast market, xod will no longer work afterwards.

    i suspect that's why you have xod with comcast fiber, and i (we) don't. ;)
     
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  13. Aug 3, 2018 #113 of 144
    NashGuy

    NashGuy Well-Known Member

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    Thanks for the sleuthing and sharing the info. So the end of XOD on TiVo is a contractual/business issue? Or maybe a combination of that plus a tech issue.

    My guess is that when Comcast "upgrades an area to fiber" -- which probably typically means running fiber deeper and going to an N+0 architecture -- there's some extra step(s), and therefore cost, that they have to do in order to preserve XOD compatibility with TiVo. Apparently they were under contract with TiVo through 6/30/18 to preserve that compatibility for all their customers using TiVo. But now they aren't, so they're no longer taking any extra pains to keep XOD working with TiVo.

    It's good that Comcast says they aren't proactively cutting off XOD to TiVo for those users unaffected by post-June fiber upgrades. But given the expiration of the contract with TiVo, I guess there's nothing stopping them from killing that app any time they wanted in the future...
     
  14. Aug 3, 2018 #114 of 144
    schatham

    schatham Well-Known Member

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  15. Aug 3, 2018 #115 of 144
    NorthAlabama

    NorthAlabama tabasco rules

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    the way it was explained to me, it's simply a contractual issue, not a techical issue, and i believe @astrohip confirmed this:
    if you've got it, you keep it, unless changes to the network after june 30th 2018 remove functionality (the end date of tivo's contract with comcast) - they're not going to implement upgrades to make it compatible with new network configurations without a contract, even though it is still capable of operating if they chose to continue offering the service.
     
  16. Aug 4, 2018 #116 of 144
    ajwees41

    ajwees41 Well-Known Member

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    I hope you also include cox in these talks, so if cox changes to fiber vod will still work on Tivo.
     
  17. Aug 4, 2018 #117 of 144
    NashGuy

    NashGuy Well-Known Member

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    Right. We're saying the same thing (underscored by my emphasis of your quote).

    I wonder what % of Comcast's footprint got this network upgrade prior to 6/30/18 (leaving XOD intact for TiVo users) and what % of their footprint are getting the network upgrade after that date (removing XOD functionality from their TiVos)?
     
  18. Aug 4, 2018 #118 of 144
    PSU_Sudzi

    PSU_Sudzi Well-Known Member

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    I’m in the Philly suburbs which is quite a big Comcast footprint and no changes to us so far.
     
  19. Aug 4, 2018 #119 of 144
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    Tech determined that the Commscope node had failed (the box in the middle of the attached pic). He said it's not common, but not unheard of. But rare enough he didn't have one, and had to return to the shop to get a replacement. When he switched it out, I had a TV signal within about 30 seconds. And Internet of about 600Mbps.

    And I forgot to check the numbers you wanted @JoeKustra. I'll get them the next time I'm over there, probably tonight. Big move is Monday & Tuesday. But the TVs are mounted, Internet works, TiVos hooked up... so I'm good. :cool:

    Ordered three more TiVo Mini Vox for the additional TVs. Should be here mid-week. Six TVs for two people in a two bedroom condo... yeah, my priorities are on target. :eek:

    Oh, and Comcast/Xfinity On Demand is back up and running.


    fiber.jpg
     
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  20. Aug 4, 2018 #120 of 144
    krkaufman

    krkaufman TDL shepherd

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    So does Comcast provide a UPS for that device or is that left up to the customer? (I’m guessing you’ll instantly lose Internet & TV during any power outage, otherwise.)
     

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