Comcast billing surprise

Discussion in 'TiVo Series3 HDTV DVRs' started by SNJpage1, Jun 22, 2009.

  1. wackymann

    wackymann Member

    385
    0
    Sep 22, 2006
    Boston Area

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    Comcast is wicked expensive no matter how you cut it, but it does pay to call them up and ask for a package deal.

    I have the Platinum package for $159.99/month.

    That gets me almost every cable channel they offer (including sports/music/HBO/Showtime/Cinemax/Starz/Movie Channel), high-speed internet, their digital phone service, and a Comcast DVR (my daughter likes the OnDemand stuff, so she uses it in her room). My 3 Tivo cable cards cost me another $6.95/month each (billed as "Additional Digital Outlets"). They also charge me a few dollars for the rental of the phone/cable modem. After all the taxes and fees, the total bill is around $190/month. And it would be well over $200/month if I hadn't called them up and requested the package deal!

    I am eagerly awaiting Fios in my town so we'll have some real competition. That should help me lower my costs substantially.
     
  2. fallingwater

    fallingwater New Member

    869
    0
    Dec 28, 2007
    Bellingham WA
  3. rmassey

    rmassey Damn, these are fun!

    708
    0
    Sep 5, 2002
    Colorado
    I keep playing the promo discount game with Comcast. I only get HSI service and my promo ran out. Yup, you guessed it, bill went thru the roof to $68.10 for HSI only (8MB speed) . I don't need/want the TV service.

    I made a call to CS and got it lowered to $47ish for six months (again). Not bad for a five minute phone call that I have to make every six months. Seems like they will offer me the discount every time I call, so I just play along. I didn't even have to mention Quest this time :).

    Then they throw in the nice little gotcha at the end of the call that this 'change' will require a one time $1.99 fee. OK, whatever, I still save $20/mo.
     
  4. morac

    morac Cat God TCF Club

    15,345
    2,703
    Mar 14, 2003
    NJ
    Just a little warning, but at some point Comcast will stop offering discounts. My Dad used this ploy to get discounts and eventually Comcast just said cya. My Dad then switched to FIOS.
     
  5. donnoh

    donnoh Member

    789
    2
    Mar 7, 2008

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    I have Charter and signed on for their triple play to save about $50 a month for a two year contract. When I bought a second Tivo I tried to take back an sdv digital box that I didn't need, no way, I have a contract and even though I don't use it I've got to keep it?

    Life is good, other than having to reset a GFI breaker that my phone modem is plugged into every few weeks I like saving money. When my contract runs out I'll call and sign up for the latest package.
     
  6. rmassey

    rmassey Damn, these are fun!

    708
    0
    Sep 5, 2002
    Colorado
    No problem, I'm ready to go to Quest if needed. I have no specific need for Comcast HSI.

    I just think it's a good thing as a consumer to send them the message that $68 is TOO MUCH for HSI and this is how I let them know.
     
  7. yukit

    yukit Member

    211
    1
    Jul 23, 2005
    Yep, I am not quite ready to commit 2 years of triple-play yet. So I am switching to HSI & Limited Basic when my current promo expires. I can still get local cable channels in HD with TivoHD.
     
  8. Norman B

    Norman B New Member

    17
    0
    Dec 2, 2002
    Marysville, WA.
    Got my surprise in the mailbox this a.m.
    Comcast bill went from $176 a month (I have 5 HD DVR's) to $226.
    Called them to see why.
    "Promo had expired".
    I've been on a "promo"?
    Told them to lower it back to $176 or I will switch to FIOS (which was buried in the hood about 6 months ago).
    They said they can't even LOOK at what "promos" are available until after my billing cycle ends next week. What kind of B.S. is that?
    Anyone else in Seattle make the switch recently?
    Any advice about switching would be appreciated. Including which TIVO's to get, cards, etc.
    Thanx in advance!
     
  9. JFKLS1

    JFKLS1 Corvette Enthusiast

    76
    0
    Feb 25, 2009
    Illinois


    Good grief, that is ridiculous. Now I know why I just use an antenna, not as many channels but my internet and phone are about $65 a month.:up:
     
  10. MPSAN

    MPSAN Well-Known Member

    1,567
    37
    Jun 20, 2009
    Portland,...
    I am in Portland, OR, and have just setup 3 TiVo HD units with 3 M-Cards and gave Comcast back their Shi...I mean their stuff. In the past, I called the Retention Department and they fixed/offered me promo's to keep me from switching to FIOS. I got the number as I switched from Comcast Internet to FIOS Internet, but kept Comcast TV.

    I believe the Retention Department is at 1-866-727-9840. When they answer ask if you are talking directly to the Retention Department. In the past I have found that whatever they setup for you works!
     

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