Comcast Bill Question

Discussion in 'TiVo Roamio DVRs' started by steveliv, Sep 24, 2014.

  1. steveliv

    steveliv Member

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    Mar 9, 2006

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    i was pretty much maxing out when i was at Blast 50. Unless your downloads are sustained, like torrenting, downloading large files, etc. you are probably ok with what you have.
     
  2. senorgregster

    senorgregster Member

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    Thanks for the feedback to both of you. Think I will stick with what I have for now.
     
  3. buckyswider

    buckyswider Member

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    So when I got the Roamio+/Cablecard I had them add the HD flag, which cost me the 10 bucks a month. Now that I've gone full mini, I'll be taking my other three comcast boxes back this week (none of which are HD, incidentally). Should I ask them to remove the HD technology fee? Seems like the current groupthink is that it only applies to comcast-owned equipment, excluding cablecards??
     
  4. HarperVision

    HarperVision TiVo's Italian Cuz!

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    . I would ask them to remove it but I wouldn't mention anything about their equipment, cablecards, etc. Just say you don't care about "HD". It will just be there on your Cablecard. Their "HD Technology" fee is just a billing code. It doesn't do anything to the equipment as far as programming, etc.
     
  5. SNJpage1

    SNJpage1 Well-Known Member TCF Club

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    Atlantic...

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    When I signed up for my triple play package the comcast rep agreed to make all of my outlets, including the one that feeds the TivoHD part of the package. Also the cable cards were made part of the package price. You need to talk to the right people when changing what you have, The first tier people can not wheel and deal like those in another department.
     
  6. slowbiscuit

    slowbiscuit FUBAR

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    You don't have to visit the local Comcast gulag, just call 800-COMCAST and select the option to downgrade or cancel service. That gets you to the retention reps that have the best double/triple play deals (and yes they will try to hard sell you on triple even if you never want their voice service).
     
  7. mattack

    mattack Well-Known Member

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    sunnyvale
    Yeah, my bill went up a bunch too.. I was on a $79/month (IIRC) deal for a year, now the total bill is up.. but I'm still getting HBO & streampix "free".. so it overall is a vaguely reasonable amount.

    You're also paying $4/month for "protection". Do you really think wiring is going to go out inside your house?
     
  8. magicspell

    magicspell Member

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    Jan 10, 2013
    Absolutely not. I think I've tried to have that removed a few times already as well but it keeps coming back. I really don't want Comcast ever in my house much less messing with my wiring, lol.

    Thanks for the reminder on that one!
     
  9. jackief

    jackief New Member

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    Nov 15, 2013
    Thanks all. I do plan to call back and see what I can drop down to. From what I was previously quoted

    "Digital preferred cable is at $87.90 + $10 for HD access fee + $51.95 for performance internet service."

    If I can't get them to give me a double play bundle (previous rep said there wasn't one) if this worked out to 87.90+51.95=139.85 which is much less than the current $170 package price. We could also get a cheaper modem if we didn't need to support voice.
     
  10. steveliv

    steveliv Member

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    Mar 9, 2006
    ok, so i got the following letter in the mail yesterday (attached). Upon reading it, it clearly states that they are going to bill me for a "Digital Additional Outlet Service Fee". By my understanding this is not correct since i do not have any additional outlets because i turned in my Comcast STB. So i decided i was going to call and fight the charge and request my $2.50 customer owned equipment credit.

    Getting the "Additional Outlet Fee" removed wasn't hard at all. The rep said that was definitely an error, and that i shouldn't be charged that if i don't have any Comcast boxes in my house. He asked when i turned in my box. He agreed that the letter was sent in error and that the charge would not appear on my next bill.

    Getting the Customer Owned Equipment credit was the tough one. He would not acknowledge that such a policy existed. I asked him if he had access to a browser and directed him to http://www.comcast.com/equipmentpolicy/ and he could not locate the page. After about 10 minutes of him trying and searching the internal policies, he finally located the policy and apologized to me after he read it and determined i qualified. He said that he would go ahead and backdate so i would get the credit for this month as well.

    I'm not convinced of what he said until i see my next bill though! :p

    [​IMG]
     
  11. buckyswider

    buckyswider Member

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    Well, just took the last three comcast boxes (1 digital, 2 DTA) back to the office. Also asked them to remove HD. She did, and said "it's gone now, but I don't know if your HD channels will still work". Only 60 minutes later, but HD still works just fine. We'll see what happens- also if the fee is actually gone from my next bill....

    So all tolled (sic), My comcast bill is down about 25 bucks with my new Roamio/mini setup (and I now have HD where I didn't before). So my ROI break-even point for the R+ and 4 Mini's will be about 32 months. Not too shabby!
     
  12. bmgoodman

    bmgoodman Member

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    Comcast billing is a total crap-shoot. When I think it's settled down, I usually get a letter saying I've been undercharged for something or I'm getting more channels than I paid for, or some other nonsense. Then I usually have to call and argue.

    When I had 2 cable cards in my S3 it was even worse, because no two people at Comcast could agree on how it should be billed. I could never even get agreement on what an "outlet" is, let alone what an "additional outlet" is.

    I've had the HD Technology fee at some times during the year and missing at other times.

    And to this day, I still have no idea what channels I'm *really* supposed to get, but since most of my viewing comes from a dozen channels, I don't really care too much about this.
     
  13. chiguy50

    chiguy50 U.S. Army (ret.)

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    Well, no, not really. Since you now own the equipment--which you can resell to offset a substantial portion of your aquisition costs--your actual break-even point is far shorter.

    Really, really not shabby!
     
  14. magicspell

    magicspell Member

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    So finally made it in to Comcast today in order to return the two DTA boxes I no longer have a need for. At least that will save me $4/mo. To my surprise I didn't even have to ask how I could lower my monthly bill. The rep just said he noticed I was paying $125/mo for my Double Play + $18/mo for Digital Preferred + $11/mo for Blast (internet speedup). All told that's $154/mo. He then said he could knock that down with their current promotion. All told for the next year I'll get the same services (with "free" HBO added) for $110/mo (Pref Double Play) + $5/mo (Blast). That will save me an additional $39/mo. I then had him take off the silly $3.99/mo service protection plan.

    All told a nice savings of $47/mo plus a gift of HBO. Got to love that!
     
  15. Old Hickory

    Old Hickory Active Member

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    This is me too. I only need/watch the HD channels.

    Although, I will call in to Comcast a few times per year to threaten to leave them in order to get a 3-month promotional discount. It always works.
     
  16. steveliv

    steveliv Member

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    Mar 9, 2006
    ugh.. of course the dreaded "Additional Outlet Digital Converter" showed up on my bill, and surprise no Customer Owned Equipment Credit. I called Comcast and the rep again agreed that my bill was not correct, and credited my account $10 + $2.50. Let's see what the next bill says.
     
  17. MScottC

    MScottC Well-Known Member

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    I went through a similar dance a few weeks ago. Managed to get a promotional reduction of $25 or $30 and added Cinemax and a higher internet speed. When Cinemax didn't show up, I called back to find out why it didn't come on, and when I told them I was looking for Cinemax HD, the rep told me I wasn't getting any HD. When I told them I've been watching HDTV via comcast for the last 10 years or so, she said to me, "Are you sure you are watching HD? Do you know what HD looks like? You are watching SD." Considering I am the technician in charge of the group putting together one of the country's most watched HD TV shows, it really surprised me that I was watching Standard Definition TV at home for the last 10 years :cool: :D, and that I had no idea what the two different formats looked like. Long story short, I lost $10 of that price reduction to an HD Technology fee. And I was educated by some comcast rep on the difference between SD and HD.
     
  18. steveliv

    steveliv Member

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    Mar 9, 2006
    OK. I had a long web chat (always a big mistake) with support and then sales support, which ended up in my cablecard becoming unpaired and me losing all of my channels. I called Comcast Cablecard hotline who promptly restored service. I then called Comcast 1-800 and the lady i spoke with confirmed that the Additional Digital Converter Outlet 9.95 line item has been removed off my account and will not appear any further, and applied an instant $9.95 credit on the current bill. She got the Customer Owned Equipment Credit added to my account. She said my next bill will have a $2.50 credit for this month, and a $2.50 for the current month. It's been about an hour since i got off the phone and my service is working normally. That is a good sign.

    Again, we shall see what happens next month.
     
  19. 2004raptor

    2004raptor time to emancipate

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    Wonder if I could do that with the HD Technology fee and not get my cable card unpaired??? I've been too lazy to call.
     
  20. steveliv

    steveliv Member

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    Mar 9, 2006
    Do you have any other comcast equipment other than the cable card? If you don't then you might have a shot.

    My line of attack was asking why i was being charged the Additional Digital Converter Outlet when i had no Comcast Equipment other than the cablecard. If they said the Cable Card was Comcast Equipment i would tell them that according to comcast policy, the first card in any device is free. If they asked i told them that i have one TV and it is connected to the TiVo. It is of no concern to them that i have a TV upstairs connected to a TiVo Mini.
     

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