Comcast (Bay Area) & HBO

Discussion in 'TiVo Series3 HDTV DVRs' started by xxx, Oct 3, 2007.

  1. xxx

    xxx New Member

    19
    0
    Dec 2, 2006
    Bay Area
    hi all, I'm still having trouble getting hbo (and encore channels) to work on the s3. when I try tuning those channels, I get the cablecard message that it considers the host to have one way rf only. I've had 2 comcast visits, just because comcast insists on visiting, and the situation hasn't changed. both times they tried new cablecards, and left saying they'll forward the issue to their supervisor. I haven't heard back from comcast. has anyone had a similar situation, and had it fixed? btw, I'm able to get the current showtime promotion just fine. seems like something in the signal?
     
  2. drew00001

    drew00001 New Member

    311
    0
    Jan 13, 2007
    I have Comcast/HBO in Seattle and there was no problem with the order of HBO. I called in and about an hour later it worked.

    I did have a problem when I originally signed up for digital classic, but only had to call in to fix the problem (i.e., no truck roll).
     
  3. Kenji

    Kenji New Member

    108
    0
    Jun 28, 2003
    Oakland,...
    The problem is probably that Comcast doesn't have your correct CableCard information. Before Comcast did their big security "upgrade" earlier this year, I received all of the HBO and Encore channels fine. Since the upgrade, I still receive all of the HBO channels, but none of the Encore channels (I get the same gray screen that you do). However, if I call Comcast about the Encore channels, I believe the odds are decent they'll make things even worse than they are now, and I can live without the Encore channels, so I choose to do so.

    My point is that I don't believe that Comcast has a systemic problem with HBO or Encore. Good luck, and if you get your problem fixed, post how you did it.
     
  4. Evilmonkee

    Evilmonkee New Member

    47
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    Sep 7, 2007
    I think the problem might be that your CCs are activated but NOT validated. There is a difference. This happened to me as I had to have Comcast(Richmond, CA) come out to the house 4 separate times. There is a way to check if your CCs are validated(which basically means they have unlocked their protection for subscribed channels). It is in one of the CC settings menus. Status or something. You'll be looking for a line that says "Validation:" It will either say something like "Valid OC" or "Unknown." If it is unknown then the card has not been validated and you will be unable to receive subscribed channels like HBO. The solution is to have Comcast send a validation hit to your CCs. They'll probably want to have an installer at your house, but maybe you can convince them to just hit the cards again. Again, it is important to express the difference between activation and validation.
     
  5. xxx

    xxx New Member

    19
    0
    Dec 2, 2006
    Bay Area
    yeah after the first visit, it got worse because the tech didn't properly activate the second cable card in the s3, so I lost a tuner! second visit fixed that, but basically to the point I was at before they visited!
     
  6. xxx

    xxx New Member

    19
    0
    Dec 2, 2006
    Bay Area
    thanks, I'll check again tonight. the only bright side to this is that they're discounting the cost of hbo, even though it works fine on the s2 and the comcast dvr in the bedroom. :)
     
  7. shady

    shady Previously European TCF Club

    5,132
    497
    May 31, 2002
    Morgan...
    I have the same issue of not being able to get the Encore channels, and although I know that it's almost certainly the validation issue, I've not plucked up the courage yet to call Comcast and potentially make things worse
     
  8. xxx

    xxx New Member

    19
    0
    Dec 2, 2006
    Bay Area
    checked the cards last night, and they both say "subscribed." are you guys getting something different than that? somehow the starz channel seems to come through fine. just hbo and encore are the troublesome ones.
     

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