I'm hoping Margaret from Tivo or other Tivo employees read this so these issues get some visibility. I am not deaf but hearing impaired, that is I can hear but it requires a lot of concentration to listen to the TV which can get quite exhausting, and the captioning makes it much easier on me. First of all, I'm concerned about the reports that in the 20.2 software, closed captions no longer appear when using the 1xFF. I've found it extremely handy to use this at times when I'm watching a documentary or news show that is mostly narrative, or to get through slow parts of a movie. This is something I've grown accustomed to as it worked this way on my Tivo 2 for years until I upgraded to the Premiere two years ago. I hope this was removed by accident, and can be restored? Please!! I don't have 20.2 yet but this is making me dread the day I find it has been installed on my Tivo. If this is going to be fixed I am quite willing to help beta test the new code that gets this fix! I'm also curious why the closed captioning on the HD channels is often garbled when it is fine on the SD channels. By garbled, I mean letters and words are missing. Sometimes it isn't too bad and I can still make sense of it, occasionally it is so bad it is useless. Some have suggested this can be fixed by disabling digital captions, but while I do occasionally find this helps, it generally does not. Something else somewhat related I've noticed that is only loosely related to closed captioning, I only noticed it from watching programs at 1xFF and seeing how long it takes. Different channels appear to have different speeds that 1xFF means. On SD channels and most HD channels it appears to be about 3x normal speed. On certain HD channels (one example is BETHD) it is more like 2x. On my local PBS station, at least during programs I watch like Nova, it is more like 1.2x. This isn't really a problem, but I would have assumed that the meanings of the various fast forward speeds would be consistent between channels and wonder if this may indicate some problem with my Premiere's hardware?