Advertisements I was sitting here doing my taxes and pulled out my TiVo XL4 receipt from September. The tax looked odd to me so I got out my calculator to figure it out. Here's what my receipt says: TiVo Product Lifetime $399.99 tax $49.00 Total $448.99 TiVo Premiere XL4 $349.99 tax $0.00 Total $349.99 Wireless G Adapter $0.00 tax $0.00 Total $0.00 TiVo P. E w/Service letter $0.00 tax $0.00 Total $0.00 Sub Total $749.98 Shipping $0.00 Tax $49.00 Order Total $798.98 Now in L.A. tax was 8.75% at the time. So, $399.99 x 8.75% = 34.99 Not $49.00 So I called TiVo and was on the phone for over an hour while they tried to figure it out. They sort of came up with the idea that I was charged tax on the MSRP of $499.99 for the XL4 and $59.99 for the Wireless G. Well, that would work, but that's not what my receipt says, AND the Wireless G was supposed to be free. So they put me through to a supervisor named Raymond, who was a total jerk. He told me I was wrong several times. He told me that tax in L.A. was 9% (it is now, but wasn't then). He told me that tax on $399.99 was $49.00, it's not, it's $34.99. He kept insisting he was right and I was wrong. I finally asked for his superior and he told me that HE was the supervisor and he didn't answer to anyone else. After dogging him more, he said he would have someone call me back. I hate that. No, unacceptable. So I finally got the number for corporate. Before I called them, I called the California Board of Equalization, told them the story and they basically said that TiVo is wrong and I should file a complaint. They said that a consumer MUST be able to extrapolate the tax they paid from the amounts listed on the receipt. So if the tax is based on the MSRP, that price needs to be on the receipt. They also verified that they can't charge tax on "free" items. So then I called corporate, got a really nice guy named David. He told me the same thing, that the tax is on the MSRP for the XL4 and the G adapter. He said because it's a "bundled" package, they can do that...not unlike a cell phone package. Well, the guy at the BOE told me that the only "bundle" that can do that, is a cellphone, not any other equipment. So now they're looking into the matter and will supposedly get back to me on Tuesday. If I'm right and they're wrong, they're going to have to do a lot of refunding to customers. So check your receipts and see what you paid and if it makes sense to you...make sure the tax is right according to the price listed on the receipt. I'd be interested to hear if others have the same problem.