Charter tuning adapter notice!

Discussion in 'TiVo Series3 HDTV DVRs' started by hank12345, Jan 4, 2009.

  1. hank12345

    hank12345 Member

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    Sep 27, 2005

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    Well, My adapter went south last night as I was recording 24....

    a random reboot while watching live TV, then completely frozen while trying to watch a recorded show.

    The menu slowed down, and was sometimes unresponsive.

    Rebooted randomly a couple more times last night and today.... I disconnected it, plugged the cable back into the Tivo, restarted and all has been good for for 5 or 6 hrs---

    I'm not happy.
     
  2. Qwerty102

    Qwerty102 New Member

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    Jan 13, 2009
    Nevermind, I discover it was an issue with the Charter Cable Signal Amp that they install two months ago.
     
  3. szwjunk

    szwjunk New Member

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    Jun 2, 2004
    So here I am reporting back - a little later than planned owing to having to resurrect my completely dead S3 (see the "Streaming Netflix ate my TiVo!" threads). I accomplished this through the installation of a brand new Instantcake-formatted WD 1Tb drive, completing Guided Setup, and upgrading (eventually after - many forced connections) to the 11.x O/S version.

    Now I was truly ready for The Cable Guy.

    He showed this morning with a brand new Cisco STA1520 adapter. He told me he'd done "a lot" of them and had had only one failure so far- the previous afternoon. We first had to get the CableCARDS re-paired with the TiVO and his dispatcher obliged (the Instantcake image can't include this info of course, because it's a generic O/S image, and the pairing info is stored on the hard drive after the pairing is done - needless to say I will be making a backup this time with WinMFS!).

    He plugged in the adapter - coax first, then USB cable (which he provided - I read elsewhere that some cable companies require the customer to provide a USB cable, but it was in the box with the device). Finally the power was connected, and the box appeared to wake up.

    And then we played the "watching the flashing green lights" game for a half hour. The TiVo knew that there was an adapter attached to it (it told us), but the adapter never actually configured itself and displayed video on any channels - albeit the CableCARDS were and are still working fine.

    Net:net - I am still adapter-less. The Tech left it with me "perhaps it will work if you can reboot a couple of times!" but clearly I will have to call in for another visit and another adapter.

    Question for you all: To hit or not to hit?

    I have read elsewhere (hello Hank12345!) that the dispatcher needs to "hit" the adapter (much like CableCARD) , but I have also read of people being mailed adapters (or picking them up in person at the Cable Compnay office) and just plugging them in and having them work. My tech told me that they don't need to be "hit" because they aren't t actually addressable. Anyone have definitive info on this? Because this one definitely did not get "hit". I would have challenged the tech on this, but he claimed that he'd successfully done several already, and if he had got them working without having them "hit", then I have to assume he knew what he was talking about.

    Ho hum. More news as it happens. At least I can watch TV now...
     
  4. rainwater

    rainwater Active Member

    7,066
    5
    Sep 21, 2004
    You can try using the Charter automated system to send a hit to all of your devices (I think the automated system calls them converter boxes). However, I'm not sure how the TA works in this regards.
     
  5. hank12345

    hank12345 Member

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    Sep 27, 2005

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    Hey Szwjunk-

    My guy did have to call in and read off the numbers on the back of the adapter--- I can only assume that they did something, as a little while later the thing shut itself off, and then started to work... However, that honeymoon was short lived, as it now causes random reboots, and messed up menus...

    I've since uninstalled it, an have gone back to coax into the Tivo, until I can find the time to get another guy out here to look at it...
     
  6. jdmass

    jdmass Member

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    Dec 1, 2002
    Westborough, MA
    The tuning adapter definitely needs to be hit by the dispatcher. I had 2 tuning adapters installed last Friday that I wrote about in another thread. The install went fine, but last night one of the tuning adapter's led started blinking rather than steady green. It didn't affect normal viewing since Charter hasn't really enabled SDV yet, but if I tried to test the cable card within the Tuning Adapter menu, no channels appeared. I called Charter tonite and they wanted to set up a service visit. I asked the rep if she could try to hit the box remotely first. She did so, and the led came back steady green (after blinking all day). Also the channel test in the Tuning Adapter menu was successful.
     
  7. szwjunk

    szwjunk New Member

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    Jun 2, 2004
    Thanks a million for the feedback to my post - and for confirmation that Charter really does need to "hit" the adapter. As I said, the Tech who came today said he'd been installing these boxes successfully and that they couldn't be "hit", so I guess he was full of it.

    He did leave me his personal phone number though, because he wanted to work on figuring out the problem, so I will call him tomorrow and tell him what I have learned here, especially from folks close to my neck of the woods (like jdmass) who are doubtless dealing with the exact same Charter facility in Oxford, or Charlton, or wherever it is in Central Mass.

    Thanks again folks! More news later!

    Steve in Southborough.
     
  8. Leocatz

    Leocatz New Member

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    Jan 15, 2009
    ATT: szwjunk
    My apologies to all for jumping this thread with an OT message -
    Steve, in an earlier post you said " there was any alternative to switching out the CableCARDs for a regular HD Set Top Box". I'd like to ask you about this if you'd be so kind to send me an email. I'm trying to help a friend get set up w/ TiVo HD and Charter, but still living in the S2 days myself. She really wants to be able to use some of the Charter features (e.g. remote, channel guide, PPV).
    Thanks - and apologies again for the OT post. Geoffrey
     
  9. urungus

    urungus New Member

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    Aug 17, 2002
    Today Charter came to install two Cisco STA1520 tuning adapters for my two Tivo HDs.
    One of them is working, one of them is not (says "no channels available" on the test section in Tivo's Tuning Adapter settings menu).

    The green LED on the one that is not working is blinking 8 times in a row, anyone know what this means? Is there a listing somewhere of all the "blink codes" for this tuning adapter, I couldn't find it.

    edit: on the first diagnostics page, the non-working adapter shows status: "Ready - B'cast Only", while the working adapter displays simply "Ready"
     
  10. jdmass

    jdmass Member

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    Dec 1, 2002
    Westborough, MA
    The situation you describe is exactly the same behavior that my second adapter started doing as described a few posts earlier in this thread. It was 8 blinks - pause - 8 blinks, same status, etc. I don't know what this specifically represents, but Charter was able to "hit" the box (actually they just hit both of my tuning adapter boxes), and the LED came on solid and the box started working. They did mention that you may need to unplug the box, wait a minute and then plug it back in, but I didn't have to do that.

    So ultimately, I suspect it means that for whatever reason, that box is not set up right at the head end -- it may be that they only added one box to your account or they fat-fingered the serial number or simply it didn't receive the hit.
     
  11. szwjunk

    szwjunk New Member

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    Jun 2, 2004
    Hey Geoffrey - I emailed this to you as well.

    I'm sorry if I was a little unclear on my original comment. Let me see if I can be more specific:

    The person I spoke to knew that SDV was coming, but was under the impression that the only option was to use the Charter HD box after that switch was made.

    She was unaware that the TiVo S3 and HDs require the use of CableCARDs for all encrypted digital channels - and that therefore the Charter HD box she wanted me to install is not an option if you have a TiVo - you have to keep the CableCARDS and add a tuning adapter.

    • So a Series 3 or HD TiVo owner whose Cable provider does not use SDV (like Verizon Fios) has no choice but to use CableCards.
    • A Series 3 or HD TiVo owner whose Cable provider is changing to SDV has no choice but to use CableCards, and the adapter.
    So the option your friend would like to explore is not really an option at all - the Charter HD box does not allow a Series 3 or HD TiVo to receive encrypted digital channels, nor can it use the other Charter features you mention. Actually, I'd say that the TiVo guide is better than the Charter one. At present there's no way to get Charter PPV with a TiVo. However, for movies on demand, your friend might take a good look at Amazon's VOD offerings, which are supported on the Tivo; and Netflix also now offers streaming through the TiVo (although I've had my own problems with that...)
     
  12. mnrhyner

    mnrhyner New Member

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    Jan 26, 2009
    Hi All--

    Just got a Tivo HD, adapter box, m-stream scientific atlanta card. I live in Southborough. I get almost everything, except I am missing ALL of the expanded basic channels in HD (ESPN, Discovery, etc...). I get ALL the broadcast stations, the "HD ultra" and HBO.

    Has anyone in this area had the same issue with Charter? I assume it is charter, as they are not the most reliable folks.

    Just curious what the experiences are.

    FYI:
    -The cable carries the signal fine, as I get the channels with the Charter Box
    -This is the 3rd CableCard with all the same issues
    -All the CableCard screens are correct (locked, synced, etc...)
    -Neither Charter nor Tivo Customer support has any idea.
    -Charterguy has been here twice now for a total of 5 hours.

    my instincts tell me that there is something wrong with the access settings charter has, but I get all these channels in standard definition.

    It's quite frustrating, and I thought this would be the best place to ask for some help.
     
  13. mnrhyner

    mnrhyner New Member

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    Jan 26, 2009
    it was charter's fault, surprise, surprise...they had a "coding error" for the one tier, but it took them 7 phone calls and 2 days to figure it out.
     
  14. stultus

    stultus New Member

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    Aug 27, 2002
    Tech came to install my tuning adapter today (Worcester). He shows up with a USB cable to "connect my tivo to the TV". He ends up having to go back to their office for an actual adapter.

    Lots of blinking lights, 2 units, and 3 hours later, he gives up. The thing is still blinking in my living room. I'm a bit frustrated.

    But at least in the course of his long visit I got to explain to him what SDV is and how it works.
     
  15. mmascari

    mmascari Member

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    3
    May 16, 2002
    A different tech came for the second install. We just hooked it up like you would expect, cable and USB. Saw the TiVo recognize it. At this point the light is blinking. He logs it into the system for my account and sends the signal to it. Few minutes later, it reboots itself, light stops blinking. Looking at the TiVo Tuning Adapter diagnostics screen, we see the status change a few times (exit and enter screen to see updates). After a few minutes, everything on the screen looks good.

    I think the moral of the story is to just hook it up, make sure the TiVo sees it, and then have them do the activation. Anybody waiting for it to do something before the activation is done probably has the sequence wrong. The thing is essentially just a cable box. The install shouldn't be any harder than any other cable box.
     
  16. hank12345

    hank12345 Member

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    Sep 27, 2005
    Well, This stinks.

    I keep losing my digital channels on the S-Card in slot one for some reason... about every 12 hours or so, I need to re-boot the TiVo to get it working again... The card in slot 2 seems be working fine all the time.

    I've also noticed a LOT more macro-blocking since setting up the tuning adapter...

    I have Charter coming on Friday to swap out the tuning adapter, and the 2 S-Cards for an M-Card...

    Anyone else having similar trouble?[/QUOTE]
     
  17. keyzone72

    keyzone72 Member

    52
    1
    Oct 15, 2007
    El Paso, TX
    :confused:I live in Whittier, CA (located in southern California), and Charter is my cable company. I have three Tivo Series 3 HD DVR's with 2 cable cards in each unit. All the channels in my package used to work just fine. In the late summer, I received a letter from Charter informing me that a tuning adapter would need to be installed later in 2009 in order to keep receiving my channels, as well as to be prepared for upcoming new channels in 2010. Then in November, some of my channels no longer came through. Some were in standard definaition, some were in HD.

    To cut to the chase, the cable cards and tuning adapters are installed and activated, but now, even more channels aren't working. According to Charter, the cards are activated as well as the tuning adapters. According to Tivo, the Tivo Series 3 is working.

    The technician that came out said that they had tried getting a tuning adapter to work with another Charter customer who also used cable cards and a Tivo Series 3 (same model as mine), but that they couldn't get it to work. But they did say that the same customer also had a new generation Tivo (probably a TIVO HD or Tivo HD XL) that only uses one cable card and that they were able to get the tuning adapter working with that Tivo. Accoring to Tivo, the Series 3 is 100% compatible with tuning adapters and cable cards.

    Since this visit over 2 weeks ago, I still have missing channels. The Tivo's see the tuning adapters and the green light on the front of the tuning adapters stay lit in green. Apparently, this is supposed to mean the tuning adapters are activated and working. If any of you have any suggestions or help, please let me know.

    Thanks.

    Robert

    P.S. If any of you are successfully using a Tivo Series 3 with cable cards and a tuning adapter, please let me know.
     
  18. laaubin

    laaubin New Member

    3
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    Feb 25, 2016
    Hi,
    I'm new here and new to Tivo at least the latest versions as I had one many years ago.
    I live in Uxbridge, MA with Charter as my provider.
    I just bought a Tivo Bolt, and a Mini. I went to Charter's store in Worcester and picked up a CableCard. To my surprise she gave me an STA1520 too and told me I have to use that.
    So how do I hook up all this gear. Can someone give me a detailed description of what goes where and what cables to use where and what the whole setup requires?
    I also would like to know if I need a power device for the STA1520 as they didn't give me one.
    I would really appreciate any and all help especially from people locally who have Charter and an active Tivo setup.
    Thank you so much...
     
  19. stultus

    stultus New Member

    16
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    Aug 27, 2002
    Are you asking if you need a power cord for the STA1520 Tuning Adapter? If so, then YES!

    See here for a couple diagrams. Tivo has good diagrams too, but this is the first I found for you.

    Good luck, MA Charter is not great. But once you get it set up, you'll be good.
     
  20. laaubin

    laaubin New Member

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    Feb 25, 2016
    stultus,

    OK, they never gave me a power brick with it. Just great! The Charter Store is a 40 minute ride from where I live.

    Where does the cable card go? TiVO says in the Bolt, Charter doesn't say where at all.. Their instruction sheet is crap. There's a spot on the rear of the STA1520 where a cable card can go I'm assuming, but nowhere does it say as to where I install the cable card..

    Really great start huh?

    Larry
     

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