Charter told me I would have to give up my CableCARD to change TV packages. An FCC complaint made them change their tune. Went by the local Charter office last week wanting to change my TV package from my old TWC TV package to a new Charter Spectrum TV package. The guy at the Charter store was very nice, but told me that I would have to turn in my CableCARD and tuning adapter and take Charter's cable boxes to be able to change my TV package. Not wanting to argue, I simply said thanks but no thanks and walked out. When I got home I filed an FCC complaint about it and two days later a very nice man from Charter called me up and said he would be glad to help me. Five minutes later I had the new TV package I wanted and faster internet service for about $25/month less than what I had been paying. At least the FCC is good for something.