Charter / Spectrum With Tivo Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by Johnny Dancing, Aug 29, 2018.

  1. Scoobi

    Scoobi New Member

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    Jul 28, 2020

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    Ha! Gotta laugh.. I am going through same thing. 2 Premier TiVo's, 2 tuning adapters. Worked with Digital Initiatives Desk yesterday and now believe that CableCARD is good to go. He had me check CA screen to see if STATUS = Ready and EMMs Processed was > 0. Guess EMMs increment when he sends signal. Then he had me go to CP info screen to make sure Auth Status was CP Auth received.

    Originally I was told my TiVo was bad because I should be receiving local channels like NBC, ABC and CBS without TA. SO I got replacement and same problem. Got another tuning adapter - same problem. Started scanning channels and started picking up various channels (about 30 in all). Lifetime, TNT etc. Ans I was getting them WITHOUT the TA.....

    SO I started looking at the TA Diagnostics screen and think it is telling me that it is not working correctly. At the Status Summary page for the Status Field it says B'cast Only. Is this right? Also in the SDV SESSION INFO screens (A, B & C) SESSION-!,2,3,4,5 & 6 all have the Tuner Status: field set as Inactive. The Tuning Adapter Screen says Authorized: Yes and OpStatus us Ready. I had them look at it today and they re-booted the TA, and my TA LED is solid green, but still no SDV channels.

    Got a tech coming tomorrow again (3rd time), but reading through this thread I am going to try doing the Guided Setup twice and see what happens. I tried helping them to stop a possible unneeded truck roll (I worked at AT&T doing tech support for 20+ years and have gotten pretty good at the screens these past two weeks), so I am able to tell the problem to support so that they understand the problem.

    So we will see what happens tomorrow with the tech. Asked for the tech to bring another CableCARD just in case. Trying to get this TV up and running has been a nightmare the past three weeks.... broken cable to the house, no wiring inside the house.. Everything is now new up to their box. Asked today if the tech does not resolve the problem tomorrow what happens next and I guess they will get someone higher up the support chain to come here. Fingers crossed... :)
     
  2. UCLABB

    UCLABB Well-Known Member

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    Riverside, CA
    I believe all the info in the TA diagnostics you read are what they are supposed to be. My adapter is supposedly working fine, but not getting all SDV channels. Spectrum says something is wrong in their infrastructure. They’ve spent hours here. Even brought their own TiVo here and it has the same issues. Replaced all my coax all the way to the pole. Resolution still pending.
     
  3. Teveaux

    Teveaux New Member

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    Aug 13, 2020
    Thought I'd post an update for anyone interested. Long story short, everything is working fine now.

    Shortly after my last post, the "bad" channels started being "bad" again. Naturally, this was before I took screenshots of all the diagnostic screens...

    Another call to CableCard support and having them send some "hits" (I guess just signal pings?) didn't solve the problem at first, but late that night, the channels started coming in loud and clear.

    We had a tech scheduled to come out the next morning, so we decided to have him test the signal coming into the house to see if he could identify any problems. He said it's plenty strong, so it doesn't seem like there are any issues with signal degradation from the source. So that's good.

    But then he said something interesting. He asked if we did any streaming or had considered getting internet via the cable. (No and no to both.) He suggested that greater signal usage equals greater signal stability. That got me thinking: the way we've been using our system, we don't change channels on the tuners that often because we don't tend to watch a huge number of different channels much of the time. So what we've been doing, every few hours, is change each tuner to a different "bad" channel and then back to a different "good" channel, so that we're essentially sending the system a signal back upstream "Hey! I'm still here!".

    It's been almost a month and we haven't had a single problem.

    Knock on wood.
     
  4. Rose4uKY

    Rose4uKY Member

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    Mar 28, 2003
    Kentucky
    We just recently started having problems again and some of our channels won't come in and it says error v52 or v53. We got that before on our Romeo and now it just started happening again on our Bolt.
     
  5. Teveaux

    Teveaux New Member

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    Aug 13, 2020

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    Spoke too soon. Woke up today to every bad channel failing to tune in. And the usual tuning adapter restart didn't help. :mad:
     
  6. SolomonJ

    SolomonJ Member

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    Dec 5, 2015
    I had the exact same thing with 3 tuning adapters on Spectrum in the Central Florida market. One TA was on TiVo Bolt, the other 2 on HDHomeRun Prime 3's. Went through all the escalations up to local supervisor. Long story short, the 10MHz signal that the TA uses UPSTREAM to talk to the SDV infrastructure was not getting through. Result was the TA running in "B'cast Only" mode, which is why half the channels would get V52 errors.

    I ended up turning in all my equipment and cancelling Spectrum service on 9/3. I had planned to do an FCC complaint, but on 9/4 found that the FCC had just changed their ruling on CableCard support. Personally, I don't believe this is a coincidence. I believe it's Spectrum trying to get rid of all the CableCards. The TA's use 10MHz to request channels from the SDV system. Spectrum's own cable boxes do NOT use 10MHz frequency for this.

    I find it hard to believe that customers in multiple Spectrum markets suddenly start having the same problem at the same time. I think we just experienced Spectrum's contribution to the death of CableCards because the FCC changed the rules and now they could get away with it. My Bolt is now hooked to an OTA antenna and my HDHomeRun Prime 3's are in the trash because they can't do OTA.
     
  7. UCLABB

    UCLABB Well-Known Member

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    May 29, 2012
    Riverside, CA
    That's interesting. A month ago I was having problems with my TiVos not getting a lot of SDV channels. As part of the investigation by Spectrum they hooked up one of their boxes and it worked fine. Your explanation makes sense.
    It turned out there was a problem at the node that they supposedly fixed. One of my TiVos now is working for the most part, just a few problems of being unable to tune or audio but no video. One TiVo is still not getting most premium channels. Truck roll tomorrow.
     
  8. SolomonJ

    SolomonJ Member

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    Dec 5, 2015
  9. Abb

    Abb New Member

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    Sep 18, 2020
    Another thing to consider: TA's don't "like" MOCA. My Bolt has the MOCA bridge built-in. Only way TA/Cablecard would work was if I put POE filter between Bolt/TA split and the TA. After that, TA worked like a champ. Been TIVOing with Spectrum for more than 2 years with rare reboots.
     
    krkaufman likes this.
  10. XIBM

    XIBM Member

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    Mar 9, 2013
    What brand TA/Cable Card do you have?
     
  11. Abb

    Abb New Member

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    Sep 18, 2020
    TA: Cisco STA1520
    Cablecard: Cisco Multi-Stream PowerKEY Model PKM803

    Spectrum (TWC in San Antonio, TX)
     
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  12. mattyro7878

    mattyro7878 Well-Known Member

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    Southern CT
    If Comcast doesn't need tuning adapters why can't all cable systems do the same? Of course , hoping for any movement in cablecard/sdv is simply fruitless.
     
  13. krkaufman

    krkaufman TDL shepherd

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    Ouch. They might have found a home, however short-term, elsewhere.

    edit: Still seems to be a demand for them, based on >eBay auctions<.
     
    Last edited: Sep 22, 2020
  14. Teveaux

    Teveaux New Member

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    Aug 13, 2020
    Update to my update: Tech came out and found no problem with the equipment or line. He thinks the problem is that the TA is not getting an IP address over the RF network (which I'm told is delivered via the coaxial cable, not from the home's wireless network) and that the problem is either at a node or at the head end. But that was a week ago with no resolution yet. Another tech + supervisor coming tomorrow.

    The RF network IP missing is consistent with the screenshots I was finally able to get with the channels tuning fine vs. not: had an IP when they were, didn't when they didn't.

    Also:
    Question: I don't use MOCA (I don't think) (at least not intentionally) on my BOLT, as I don't have other TiVo equipment and never specifically set up a MOCA network as far as I can remember. Would a PoE filter matter in my case? Or could my BOLT have a MOCA running that I can disable or something?
     
    Last edited: Sep 30, 2020
  15. Oct 1, 2020 #115 of 121
    Abb

    Abb New Member

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    upload_2020-10-1_9-22-52.png
    Instructions on setting up MoCA network. I am using the BOLT as bridge. See items 4, 5, 6.
     
  16. Oct 1, 2020 #116 of 121
    krkaufman

    krkaufman TDL shepherd

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    Theoretically ... if MoCA can affect TA performance (posts here indicate that it can), any MoCA signal could do so, including a MoCA network emanating from a neighbor who's failed to isolate their own coax plant using a "PoE" MoCA filter.

    'gist: Even if *you* don't have a MoCA network active, one way to be sure MoCA isn't affecting your TA would be to install a PoE filter on its coax input port. (Slim chance it'd help given the low odds of there being any MoCA hitting your TA. As an afterthought, one way to check if there's a MoCA network present on your coax would be to unplug the BOLT from Ethernet and then try setting it up as a MoCA *client*. If it can, you've found a MoCA network; noting that failure doesn't authoritatively exclude MoCA signals on the coax, just that they're not sufficiently strong for the BOLT to connect.)
     
  17. Oct 2, 2020 #117 of 121
    UCLABB

    UCLABB Well-Known Member

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    Just went through that that. Problem was at the node. They did a fix, but it is still not 100%. POE filter will not help. I tried that early on.
     
  18. Oct 6, 2020 #118 of 121
    cp2k

    cp2k Member

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    Mar 15, 2004
    I'm having a major issue right now with my Tuning Adapter and my Tivo Roamio 4 tuner model. It has worked flawlessly without any hiccups at all since I got it until a few months ago. I noticed it randomly started popping up a Tuning Adapter not connected screen. I'd reset the TA and it would work again for a few days. Finally I switched the USB cable and it started working fine again. A few weeks ago I was watching TV one night and it started giving me a strange communication message I've never seen before when I went to a SDV channel. I reset the TA but it did't boot back up. I figured it was a system issue and just waited until the next morning but no luck. When I plug it in I get only the steady blinking yellow light. Guess it's time to call Spectrum for a replacement?
     
  19. Oct 6, 2020 #119 of 121
    mdavej

    mdavej Well-Known Member

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    Charter would inexplicably disable or remove the TA from my account at random intervals every few years. So I’d call first to make sure it’s still on your account and enabled. Failing that, I’d swap it for another, assuming they have one. Good luck. You’re gonna need it.
     
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  20. Oct 6, 2020 #120 of 121
    UCLABB

    UCLABB Well-Known Member

    5,712
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    Riverside, CA
    You can go on the Spectrum website and get a hit to the TA. You have to really search around to find the page that will do it. It may work and it's worth a try.
     

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