Charter / Spectrum With Tivo Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by Johnny Dancing, Aug 29, 2018.

  1. Johnny Dancing

    Johnny Dancing Closet Rebel

    846
    46
    Sep 3, 2000
    Detroit
    Did / do you also get a different Tivo unit when you changed cards? The Tuning Adapter, Card, and Tivo all need to be in sync in their system so they talk to each other. If the card or tuning adapter is paired to two different Tivos there will be issues.

    I still don't get the Tennis Channel and the NFL Redzone says no signal. I would think I would get a Red Zone banner on the channel. I will see for sure on Sunday. The only reason I have charter's highest price package with all the movie channels (which I don't need) is to get the NFL red zone during the NFL season.
     
  2. UCLABB

    UCLABB Well-Known Member

    5,068
    1,338
    May 29, 2012
    Riverside, CA
    I don't think it is more work to unpair because is took him just a minute to do the whole enchilada. I suspect the rep just was ignorant about the procedure.
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,545
    3,549
    Dec 7, 2012
    Ashland, PA...
    Maybe my cable company does a card reset when someone turns in the card. I don't use a TA. In only one case did I replace a card since that was the best guess of the TiVo CS person. Turns out it was a bad tuner/TiVo. But in every other case I just picked up a card and called. When I changed the hard drives, I just called since I lost pairing. My cable company isn't afraid of cable cards or TiVo units.

    In the case of the bad TiVo, I kept the card that was paired to the bad unit and installed it in the new unit. Paired it and all was good.

    This may not matter, but when a card is paired it is reset according to the CableCARD Status display. I have watched the uptime counter go back to zero.
     
  4. fcfc2

    fcfc2 Well-Known Member

    2,573
    532
    Feb 19, 2015
    I am convinced that once a cablecard has been "hit" that it remains in a state for an unknown length of time, I suspect 30 days or so, and once in that state only some "unpairing" code will bring it back and get it in a usable state. If you happen to get a cable card which has been used within that time period, you will likely have trouble getting it paired, unless you get hold of someone who knows to "unpair" it first, then it can properly accept the next pairing attempt to succeed.
    I say this for a number of reasons including quizzing folks who were able to be successful when the common folks failed. One used the term "cleared" to describe what he did. Another reason I suspect this is that getting a new cable card from the supplier always worked for me, but trying to reuse a working cable card, often failed.
    One other thing, on Motorola cards, if you get anything other than a number or the "?" in the conditional access screen, you may still get all or most of your channels, for a varying length of time, up to approximately one month or so, but periodially, they do some kind of audit and bam your card will be disabled and need to be repaired.
     
  5. mdavej

    mdavej Well-Known Member

    3,463
    1,232
    Aug 13, 2015
    I think Redzone is off air except during games, so no signal is probably normal except on Sunday afternoons.

    Is your Tuning Adapter working now? Do you get a non-zero / non-question mark V Val now?
     
  6. UCLABB

    UCLABB Well-Known Member

    5,068
    1,338
    May 29, 2012
    Riverside, CA
    Even when off air they have a static logo screen and music.
     
  7. Johnny Dancing

    Johnny Dancing Closet Rebel

    846
    46
    Sep 3, 2000
    Detroit
    Tuning adapter is working except for the tennis channel and maybe NFL Redzone but will wait until Sunday to know for sure. There could be some other odd ball channels missing but I probably don't watch them.


    That is what I was thinking. When I had directv I would get a directv logo and music except on Sunday. The support person at Charter said that no signal is normal but taking that with a grain of salt. They say a lot of things they know nothing about.
     
  8. Johnny Dancing

    Johnny Dancing Closet Rebel

    846
    46
    Sep 3, 2000
    Detroit
    Of course, NFL Red Zone channel still said no signal yesterday. Called support. Said probably the tuning adapter. Will swap it out when I get a chance. I hate Charter cable.
     
  9. mdavej

    mdavej Well-Known Member

    3,463
    1,232
    Aug 13, 2015
    Why won't you respond to my question about the V number? That will tell us a lot. Odds that you have a bad Tuning Adapter are very, very low, especially considering it has no problem with other channels.
     
  10. Johnny Dancing

    Johnny Dancing Closet Rebel

    846
    46
    Sep 3, 2000
    Detroit
    Are you talking about the Val value? I used to get Val: ? Now I get Val: V 0x00 or something like that. Will look when watching tv tonight. But it is a valid number now per Tivo support.
     
  11. Tshirts

    Tshirts New Member

    8
    0
    Oct 25, 2018
    I am new to this forum...
    Spectrum just made the switch and forced me to get a DTA - the one they gave me does not have a USB port as I have read about in the earlier posts. Can someone give me a basic outline of the proper wiring? What brand DTA has the USB port?
     
  12. krkaufman

    krkaufman TDL shepherd

    15,490
    2,801
    Nov 25, 2003
    What “switch”? There are two significant changes that affect TiVo operation ... a provider shifting to digital from analog, and a provider implementing Switched Digital Video (SDV). (Ignoring a provider going fiber/IP; gonna pretend that’s not a thing.)

    Did your Spectrum region go digital? Or did they begin implementing SDV? Digital requires a CableCARD-capable TiVo; SDV requires the former plus a SDV Tuning Adapter from the provider, to enable communication back to the SDV servers.

    If your “DTA” doesn’t have a USB port then it’s not a SDV Tuning Adapter.

    What model TiVo DVR do you have?
     
  13. Tshirts

    Tshirts New Member

    8
    0
    Oct 25, 2018
  14. krkaufman

    krkaufman TDL shepherd

    15,490
    2,801
    Nov 25, 2003
    What is the brand and model number of the "DTA" given to you by the local office?

    See also:
     
  15. Tshirts

    Tshirts New Member

    8
    0
    Oct 25, 2018
    Well, another trip to the local office and was told "you need to call..." - would have been nice to hear "I'll call for you"...
    The moral of the story on the 4th call to spectrum I finally got a tech who is shipping me a DTA with a USB port - He said to hook it up without a splitter - coax from wall into DTA in - coax from DTA out to Tivo Bolt - USB from DTA to Tivo - HDMI from Tivo to TV. I told him I have seen a few diagrams using a splitter and then coax to Tivo and the DTA and he said it would work either way...
    [/QUOTE]
     
  16. mdavej

    mdavej Well-Known Member

    3,463
    1,232
    Aug 13, 2015
    A DTA is a very basic cable box. It is NOT a Tuning Adapter. Please don't refer to a Tuning Adapter as a DTA because it is very confusing to us reading your posts and to the cable techs trying to help you.

    All Tuning Adapters have a USB port. Who knows what a USB port does on a DTA, but it will certainly not interface correctly with a Tivo.

    While it's true that a Tuning Adapter will work with or without a splitter in some cases, "with" will be compatible with Moca and result in a stronger signal to your Tivo.

    Please post the make and model of whatever box you receive so we can confirm you were given the correct device. If the cable company really sent you a DTA, it won't work.
     
    austinsho and krkaufman like this.
  17. krkaufman

    krkaufman TDL shepherd

    15,490
    2,801
    Nov 25, 2003
    ^^^ this ^^^

    Also, expanding the abbrev. ... DTA means "Digital Transport Adapter"

    "TA" and "DTA" are entirely different animals.
     
  18. Tshirts

    Tshirts New Member

    8
    0
    Oct 25, 2018
    THANKS!!! The fast replies are awesome! and helpful!!!

    I just found out about SDV & DTA last week... They converted to SDV here on the 16th. The tech I spoke with today really sounded like he knew where I was and what I needed. They are shipping me something with a USB port which. He said it might take 15 minutes to find all the channels. I'll hopefully get it Saturday.
    I found a Spectrum site last week. Afterwards I went to the local office 1/2 mile down the rd. and asked for a Turing Adapter. I got something with coax in & out, HDMI and power. I did speak with a Spectrum tech in the parking lot Tuesday on my 1st attempt to return the thing I got... He said he had spent 2 hrs messaging the "office" and got one working Monday. He said he would tell the "office guy" to fix mine too - from their end...
     
  19. Tshirts

    Tshirts New Member

    8
    0
    Oct 25, 2018
    I had this on my phone last week when I went to the office... this is off a Spectrom site
    The tech thought they gave me a regular digital adapter or something.... Thanks again.
    upload_2018-10-25_19-26-54.png
     

Share This Page