Update - the local supervisor came over last Tuesday. We called Tivo first, he explained all we did. The card just would not pair. Finally Tivo relented and sent a replacement. Received the replacement last Friday. Called charter, had it paired. Now I get 90% of the channels. I have the full package with all the movie channels but only about 1/4 of the movie channels I should get come in. I am also missing a few random little watched channels like the tennis channel. Supervisor said he will come by this week to try a different tuning adapter - not much else to try besides that. The tuning adapter will only do two channels at the same time. My understanding is this would only be and issue if I was watching/recording more than two channels that required a tuning adapter. I believe the tuning adapter on charter only kicks in for the least watched channels. If I can't get more of the channels I'll just go to basic and forget the movie channels. The only reason I signed up for the movie channel tier is so I could get the NFL Red Zone (and that did not come in yesterday). The Charter DVR is horrible. The one they loaned to me has 3 or 4 programs recorded and it is 8% full. Tiny hard drive and horrible interface, plus no mini option. The only good thing about it is that it gets all the channels.