Charter / Spectrum With Tivo Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by Johnny Dancing, Aug 29, 2018.

  1. Sep 10, 2018 #21 of 113
    Johnny Dancing

    Johnny Dancing Closet Rebel

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    Update - the local supervisor came over last Tuesday. We called Tivo first, he explained all we did. The card just would not pair. Finally Tivo relented and sent a replacement.

    Received the replacement last Friday. Called charter, had it paired. Now I get 90% of the channels. I have the full package with all the movie channels but only about 1/4 of the movie channels I should get come in.

    I am also missing a few random little watched channels like the tennis channel.

    Supervisor said he will come by this week to try a different tuning adapter - not much else to try besides that.

    The tuning adapter will only do two channels at the same time. My understanding is this would only be and issue if I was watching/recording more than two channels that required a tuning adapter. I believe the tuning adapter on charter only kicks in for the least watched channels.

    If I can't get more of the channels I'll just go to basic and forget the movie channels. The only reason I signed up for the movie channel tier is so I could get the NFL Red Zone (and that did not come in yesterday).

    The Charter DVR is horrible. The one they loaned to me has 3 or 4 programs recorded and it is 8% full. Tiny hard drive and horrible interface, plus no mini option. The only good thing about it is that it gets all the channels.
     
  2. Sep 10, 2018 #22 of 113
    mdavej

    mdavej Well-Known Member

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    Yeah, you're still not paired. Please tell us the "V" number in diagnostics that was discussed earlier in the thread. Do you see 0x00 or something else?

    Current firmwares (as in from the past decade) for card and TA handle 6 tuners simultaneously.
     
  3. Sep 11, 2018 #23 of 113
    Johnny Dancing

    Johnny Dancing Closet Rebel

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    Apparently, firmware updates automatically when TA is pluged in

    V say ? All other things in conditional access are correct according to the motorola card page.

    Guy was just here. He brought a list of tuning adapter channels and none come in, all the rest of channels do.

    He called in, the tried pinging the TA it would blink red but the light never went solid amber like it should.

    Conclusion was probably bad TA. He is going to office to find the newest TA they have on hand.

    First a bad Tivo, now a bad TA. What are the chances?
     
  4. Sep 11, 2018 #24 of 113
    mdavej

    mdavej Well-Known Member

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    "V ?" means "not paired" no matter what other data you see. Stress to them that they need to correctly enter the HostID AND Data string on their end, then send a few hits. There is a specific sequence of steps that has to be followed.

    Red message light on a ping is a good sign. But the tuning adapter is most likely still "disabled" on their end. They need to check your account to make sure the correct serial number adapter is on your account AND enabled.

    They always claim bad TA or bad card. This is almost never actually the case. All they have to do is enter the correct info on their end.
     
  5. Sep 11, 2018 #25 of 113
    sxmfan2018

    sxmfan2018 Member

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    what tuning adapter did they send you??? the sent me an arris wich is not 6 tuner compatible you need the scientific atlanta unit
     
  6. Sep 11, 2018 #26 of 113
    Johnny Dancing

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    I have the Arris TA (motorola tuning adapter and motorola cable card)

    Supervisor was just here, he tried a third Tuning Adapter, and verified with them all CC and Tuning adapter setting were correct and made sure the CC was link to the TA. He is out of ideas. He said he has seen my set up work at other homes.

    When I get a few hours I'll call Tivo support, keep them and charter on the line at the same time and see if Tivo can explain what they should do.

    Two tuners capability on TA would only be an issue if you tried to record 3 channels that needed a tuning adapter. Since they are normally the least used channels that require a TA, it rarely would be an issue. My issue is I get no channels that require a TA.
     
  7. Sep 11, 2018 #27 of 113
    mdavej

    mdavej Well-Known Member

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    Current TA's and CC's do 6 tuners at once. Supervisor simply hasn't spoken to a qualified person on the other end of the phone.

    Your card is still not paired.

    If your TA is still actually connected like this, it's also wrong:
    The coax from the splitter to the TA must go to the IN. Nothing should be connected to the OUT. The USB is correct. Did you try another USB port like I suggested?

    What I would do at this point is just call Charter and keep trying to pair the card and "enable" the TA. If the person on the other end never asks for your "Data" string, that person is clueless. So politely end the call and try the next person. I've been through this at least a couple dozen times with Charter over the years. It was ALWAYS a setting missed on their end, NEVER a bad TA or CC.
     
  8. Sep 11, 2018 #28 of 113
    Johnny Dancing

    Johnny Dancing Closet Rebel

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    I fixed the connections to the tuning adaptor way in the beginning of this mess. The plan is to get Tivo Support on the phone with Charter on a three way conference call and have them try to explain what to do. Problem with calling support is in my basement there is barely a cell signal so I get disconnected and my wifi calling is wonky (another tech problem I need to tackle) so I set up my office phone land line down there so I get a stable phone call.

    My Val is '?' which apparently means card is not paired. But if it is not paired, how do I get all the channels except those channels that require a tuning adapter? Is it possible to have a card partially paired?
     
  9. Sep 11, 2018 #29 of 113
    mdavej

    mdavej Well-Known Member

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    It was paired with something at some point, perhaps before you ever installed it. But now that it isn't paired, within 24 to 48 hours, all your channels will go away.
     
  10. Sep 11, 2018 #30 of 113
    Johnny Dancing

    Johnny Dancing Closet Rebel

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    It has been working partially since either Friday or Saturday when I got the replacement TiVo. I called that day, they "paired" the card to the replacement Tivo and I have been getting all the channels except those that require a tuning adapter since then - 4 or 5 days.
     
  11. Sep 11, 2018 #31 of 113
    mdavej

    mdavej Well-Known Member

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    I can't explain that unless the diagnostics are wrong.
     
  12. Sep 12, 2018 #32 of 113
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The "?" means the cable card is not paired. I'm guessing the Channel List Received is "Yes". I had my cable card show a "?" for a year. Your cable company may be different.
     
  13. Sep 12, 2018 #33 of 113
    sxmfan2018

    sxmfan2018 Member

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    sounds like your having a pairing problem. my problem was some message about not enough tuners since the arris only see's 4 tuners and not the full six tuners
     
  14. Sep 16, 2018 #34 of 113
    HerronScott

    HerronScott Well-Known Member

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    The lack of pairing would also explain not getting the premium channels.

    Scott
     
  15. Sep 17, 2018 #35 of 113
    ses

    ses New Member

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    I got a call from Charter/Spectrum this morning. It appears that switched digital channels (aka require tuning adapter to work) are broken on the Charter/Spectrum side of the equation. They are working on the problem.

    So... if you have a Tivo on Charter and are not getting switched video this may be a problem they are aware of.

    FYI!

    Update: as of a few minutes ago all my channels are back again after 2+ weeks of troubles.
     
    Last edited: Sep 17, 2018
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  16. Sep 17, 2018 #36 of 113
    Johnny Dancing

    Johnny Dancing Closet Rebel

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    Problem solved. I called Tivo support, It took some arm twisting but I made them call charter and explain what needs to be done to pair the card on conference call. The reason the tuning adapter did not work was the cable card was linked to the original bad Tivo I had returned. The charter support guy linked it properly and everything works (except the tennis channel). Not sure why several calls by me and with the supervisor calling support from my house they could not figure it out.

    I even got the Tivo mini up and running today using an ethernet connection on my second TV.

    An hour job ended up taking many hours of my time due to support people not knowing what they are doing. I heard from charter 10 times the card was paired properly. I think they entered the new host codes for the new tivo, but they never deleted the old Tivo. Once the old Tivo was out of the system, everything just works.
     
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  17. Sep 18, 2018 #37 of 113
    barbja

    barbja Member

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    I found that as time has passed with our use of cable cards and tuning adapters, the time required for setup is an inverted bell curve. It took a long time when they were new, then were a snap and are excruciatingly slow now. I went through 3 cable cards and 4 tuning adapters before they ended up with a set that worked in my new Bolt. I don't think that they're making sure that they work when they get them back before they send them out again.

    Luckily I live about 1.5 miles from the main office in our city and I was able to go at off times every time except once (which really sucked).

    Also, this last time, they managed to disable one tuning adapter and another cable card during the process, so at one point I had 3 non-operational TiVos and they tried to blame it on my equipment. I DON'T THINK SO!
     
  18. Sep 19, 2018 #38 of 113
    UCLABB

    UCLABB Well-Known Member

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    Yep, first step is usually to unpair a card and THEN pair it to the device. When I last moved a card from one TiVo to another I told the Charter rep to unpair the card, but in this case he was knowledgeable and said he knew that.
     
  19. Sep 20, 2018 #39 of 113
    Johnny Dancing

    Johnny Dancing Closet Rebel

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    I think every charter person I spoke to I asked can you un-pair the card and re-pair it. They all would check the numbers on the card and the Tivo and say they are correct and refuse to un-pair it and start from scratch. They would then proceed to send codes to the TA and Tivo with no luck. Apparently it takes some extra work to un-pair they don't like doing. The final guy that fixed things took a while to do the un-pair and re-pair.

    I think if the first Tivo I had was not bad and had to be returned, I would have been good to go from day one. I don't know what exactly they do on Charter's side with a replacement Tivo, but I think they first need to completely remove the setup for the old Tivo then add the new tivo. I thing the CS reps just entered the new tivo codes over the original tivo codes so it looked like the pair was good when it really wasn't. Just guessing, but after hours with support, that is the feeling I get.

    Maybe my experience will help someone down the line with a similar issue.
     
  20. Sep 20, 2018 #40 of 113
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I don't understand something. I have picked up from my cable company probably half a dozen cards over the years. Each time I have called, given them the numbers, and five minutes later my TiVo is ready. They call me to verify. Never have I asked for a card un-pair or reset. Since I changed the hard drives in two units, I waited about a year to pair the cards. Am I just lucky?
     

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