Charter & Series 3 Problems

Discussion in 'TiVo Series3 HDTV DVRs' started by ckoble, Sep 16, 2006.

  1. Aug 7, 2007 #721 of 1052
    brian1269

    brian1269 Member

    106
    0
    Jul 24, 2003
    Kingsport, TN

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    Wow, sounds like you have had some of the same problems I've had. I moved recently and instead of transfering service, they set up a new acount and were double billing me, then autopay wouldn't work and they charged me late fees, got the phone calls, etc.

    I've got I think the fifth tech coming out today to try and get the cable card working. They swear it is paired correctly, but TiVo tells me there's no way it can be if it says "waiting for CP auth."
     
  2. Aug 7, 2007 #722 of 1052
    aenima99x

    aenima99x New Member

    16
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    Apr 26, 2007
    :mad: I feel your pain, I have a tech out here right now to try and fix my issues -1st card "waiitng for CP Auth", 2nd card is ok, but BOTH cards are missing 1/2 of my HD tier :sigh: and of course the tech here is not a Charter employee so he can't do cable cards...why would they send a tech out that can't do cable cards knowing my call is strictly cable card issues......
     
  3. Aug 7, 2007 #723 of 1052
    saintpaulpuck

    saintpaulpuck New Member

    1
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    Sep 25, 2006
    I apologize if this has already been beaten to death on this thread.

    I have had a Series 3 for about 11 months. The one thing that has always bothered me is the slow response times in certain instances. When channel surfing, I find that my screen can go blank for several seconds (especially bad when going from a cable channel to an antenna channel) before the image is restored. I also notice delayed response times when navigating through the TiVo menu or going from Live TV or a recording to the TiVo menu, often times included the slow response time is flickering of the picture for a couple of seconds.

    Is this normal? Should I just accept this and forget about it? Or, should I take it up with TiVo or the retailer that I purchased it, I did but the extended warranty from BB.
     
  4. Aug 7, 2007 #724 of 1052
    hank12345

    hank12345 Member

    91
    0
    Sep 27, 2005
    I had a similar issue whit my charter install.... could not receive any of the HD channels on card 1... I was able to get into a live chat on the charter website-- tell the first level tech that you have a cable card problem, and ask to be transferred to the "video department"

    Ask the person in the video dpt. to hit your card again-- don't even mention that it's an a TiVo, that will confuse them, they don't need that information....

    You will prob. want to have the card SN, mac address, and all the other info you get from the cable card screen handy, however, they just needed my phone # and last four numbers of my SSN, and they re-hit both cards, and everything was working in a matter of minutes...

    Hope that helps!

    PS
    Giving credit where credit is due, I received this advice from another forum poster, rainwater... Thanks again, rainwater!
     
  5. Aug 7, 2007 #725 of 1052
    aenima99x

    aenima99x New Member

    16
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    Apr 26, 2007

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    Thanks, but I've already worked with the online techs 3 times and had both of my cards hit at least 5 times. BTW - the tech was able to get an actual charter tech to come out at some point today.....and then he proceeded to try and grill on why i was using a TiVo instead of a Charter DVR....I told him cuz Moxi sucks :p
     
  6. Aug 7, 2007 #726 of 1052
    aenima99x

    aenima99x New Member

    16
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    Apr 26, 2007
    WOOOOOOOOHOOOOOOOOOOOOOOO
    Just had the Charter tech come out and he got it all working!!! Swapped out Card 1 and got it authorized and then made like 3 calls to get the HD tier issue resolved. I only had $5 on me to tip him, would have given him $20. if I had it. If anyone is in the Riverside,CA area using Charter ask for Nick Kacey. Sooooo freaking happy now. :D Now just have to see if the macroblocking is still bad.
     
  7. Aug 7, 2007 #727 of 1052
    TromboneKenny

    TromboneKenny Focused, yet blurry

    44
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    Mar 28, 2003
    Champaign, IL
    I don't think that's a cablecard/Charter issue.

    That sounds more like your TV switching between display modes (480i, 480p, 1080i). which would happen if your video output format settings were in hybrid mode. I changed mine to 1080i fixed a while ago and have been much happier.
     
  8. Aug 7, 2007 #728 of 1052
    brian1269

    brian1269 Member

    106
    0
    Jul 24, 2003
    Kingsport, TN
    OK this seems to be the problem I and many others with Charter seem to be having. From TiVo's site: CableCARD is authorized to display the copy-protected channel, but the card is unpaired

    To correct this, you need to contact your cable provider and give them the pairing information for your CableCARDs. To find pairing information, press CLEAR to exit the Conditional Access Screen and then select CableCARD Pairing from the CableCARD Menu.


    I don't have a "CableCARD Pairing" option on the CableCARD menu. Anyone else not have a Cablecard pairing screen?
     
  9. Aug 8, 2007 #729 of 1052
    adwolf1

    adwolf1 New Member

    7
    0
    Oct 13, 2003
    Charter came out yesterday to install (2) SA cablecards into my Tivo HD.

    I'm able to get all the unencrypted/analog channels (below 100) just fine, but oddly I only get a couple of digital channels (300 & 301, discovery) . The rest is just a blank grey screen.

    The installer had never seen a Tivo before, so he was as in the dark as me.

    Going thru tivo's troubleshooting instructions, i can see that the cards are paired & authorized, but the EMM count = 0. Any advice on how to proceed? The installer was going to call me back today, i'd hate to have another truck roll if I don't need to (ie, unless he's bringing me new cards, can't this all be resolved centrally?)

    aw
     
  10. Aug 8, 2007 #730 of 1052
    wtidmore

    wtidmore New Member

    11
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    Oct 5, 2005
    Suwanee, GA
    I contacted Charter via chat and tried this line of thinking with them. The rep stated that if the cards were not paired I wouldn't be getting any channels, not just the one (BBCAmerica) that I am missing. She wouldn't humor me and check the pairing. She followed up by saying that it couldn't be a CableCARD problem. However, after sending a signal to the card with no good results, she (of course) wanted to send a tech out to address the CableCARD issue (!). I started to ask what the tech would be looking for and she disconnected the chat.

    I'm starting to think I'll just have to live without BBCAmerica (I can still get it via converter box).
     
  11. Aug 8, 2007 #731 of 1052
    aenima99x

    aenima99x New Member

    16
    0
    Apr 26, 2007
    You can go the online chat route and have them hit your cards - that should resolve the EMM count being at 0. Also make sure they have you down for the correct packages that you subscribe to and if you do scubscribe to the HD tier, make sure they are giving you access to BOTH HD tiers.
     
  12. Aug 8, 2007 #732 of 1052
    pattont

    pattont New Member

    35
    0
    Jan 17, 2006
    Tennessee
    MINE IS FIXED!!!!!!!


    Alright, I called charter and asked them to verify my CC information. Well when I got the gentleman on the phone read him my mac ids and my hostids. Turns out the wrong mac id was on the wrong hostid. He said he would fix it and that it was definatly the problem I was excited.... Alright well he got his sup. to come and do all the overrides so that he could 'unpair' and then 're-pair' my cards. Well turns out he had me turn my S3 off cause it wouldn't let him do it while it was it ON. Well, he came back and said that he had a problem and that 2 other supervisors had joined him. He asked me if i was willing to do something that might fry my cards but it would probably fix it. He had me switch the cards from slot 1 to 2, and from 2 to 1 and then he sent an override re-pair signal to the cards. I checked the CP under cable cards diag screen and it said CP auth received... w00t.. He also said that if i wanted he would have someone bring me out an M-Card on Friday.. Will one card work on both tuners or is that issue still messed up?? I know that VOD doesn't work still but i am just worried this install with F up my other fix...

    travis
     
  13. Aug 9, 2007 #733 of 1052
    brian1269

    brian1269 Member

    106
    0
    Jul 24, 2003
    Kingsport, TN
    Another tech just came out a while ago, the third one this week, and it took him about 5 minutes to fix the problem. The information on one of the cards was not entered correctly, he had them put it in right and it worked immediately. Now the card shows that it has received authorization, and all channels work perfectly on both cards. Unbelievable. The two other techs and the 10 or so support people I spoke with over the phone over several weeks had no clue what to do, even when I told them that I knew the card was good but had not been paired correctly at the headend. I'm convinced that 99% if problems people are having with cards are because Charter has not set them up properly.
     
  14. Aug 9, 2007 #734 of 1052
    adwolf1

    adwolf1 New Member

    7
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    Oct 13, 2003
    My problem was escalated, they found the right guy who knew exactly what commands to issue to the cards & now they work perfectly.

    I suspect charter could save themselves lots of money and aggravation if they just let users install the cards themselves & then call central directly to get the cards provisioned. But what do i know...
     
  15. Aug 9, 2007 #735 of 1052
    CharlesH

    CharlesH Member

    1,104
    15
    Aug 29, 2002
    Sacramento...
    How is the system going to know the S3, a receive-only device, is on? :p
     
  16. Aug 9, 2007 #736 of 1052
    pattont

    pattont New Member

    35
    0
    Jan 17, 2006
    Tennessee
    I dunno... for some reason he couldn't unpair my device while it was on.. I know it sounds stupid but he said he tried multiple times.. I guess its a safety feature inside their system. It may see that my cards are online and in use and not let them overwrite them while they are active.... who knows... i just followed directions because this guy seemed to know what he was talking about..
     
  17. Aug 10, 2007 #737 of 1052
    brian1269

    brian1269 Member

    106
    0
    Jul 24, 2003
    Kingsport, TN
    Here's what Charter states on its site:
    IMPORTANT NOTE: Due to the technical complexity associated with pairing of the devices, all installations of a CableCARD MUST be completed by a technician.
    Self installation of CableCARDs is NOT an option for customers and thus customers cannot pick up a CableCARD from a local office.

    Yeah right, what a joke. I would have been much better off if I could have installed them myself, since Charter screwed up the install in the first place and it took them two months to finally figure out that information had been initially entered incorrectly.
     
  18. Aug 11, 2007 #738 of 1052
    Toeside

    Toeside Circa Dec 2005

    3,386
    0
    Feb 14, 2002
    St Louis, MO
    I had my install today. Four cable cards (Motorola) were installed in an Original Series3 and a TiVo HD.

    I had the following work done:
    New service installation, cable modem installing, and the 4 cable cards.

    Total time, about 90 minutes.

    NO PROBLEMS at all. :up:


    The installer had done only one other TiVo before, it was "about 2 weeks ago" he said. It was a TiVo HD. That one went OK, too, he said.

    He said it's all about who he gets in on the other side when entering the numbers. He said the girl working our call is one of his favorites because she knows what she's doing.
     
  19. Aug 13, 2007 #739 of 1052
    TNCharterVictim

    TNCharterVictim New Member

    1
    0
    Aug 13, 2007
    Spring...
    Unfortunately Charter doesn't even do what is required of them, never mind support any equipment is that is not their own! I would like to have Tivo, but I can't even get past fuzzy channels & constant Internet problems with Charter.

    I have now had to contact an attorney. Basically as a
    customer I am caught in the middle of a contractual dispute between My apartment complex & Charter. Charter is demanding that The Villages Apartments sign an exclusive I.P. (Internet Phone service) agreement with Charter before they will fix or replace any of the bad lines in the complex. This of course is wrong,
    because the bad lines are already effecting services that they are currently
    providing, & taking consumer's money for. me included. I have been suffering
    this for two years, & every attempt I've made to solve this amicably has failed.
    I have been told twice by Charter representitives that "if you don't like it,
    you should get another service." Of course I can't get high speed cable from
    anyone else, because they (Charter) have monopolized it in this area. Our
    television service is also sub standard quality.

    Additionally a friend of mine who is a Charter technician (as well as
    several other Charter techs) told me that the truth is that some of our problems
    are due to a crumbling Cable infrastructure in Spring Hill, TN. that is not able to
    keep up with the demands of all the new developments. As a result, line
    techinicans are throwing together shoddy line/infrastructural extensions that
    are not properly designed or implimented, so as to avoid losing revenue that
    these new developments have to offer.

    As a result, people all over the city are being affected by problems in
    the system's operating voltages, called (Line attenuation). This basically means
    that the bad legs of the infrastructure are causing voltage fluctuation all
    over, much like what happens in a power grid that fails & switches over to
    alternate routes, causing brown outs.. The end result, is that Spring Hill
    customers in some parts of the city are having their money gladly taken by
    Charter every month, but are being forced to endure poor service, or "move if
    they don't like it". This is not good for the city of Spring Hill. If the people at Charter had any sense they'd realize it's not good for them either!
     
  20. Aug 14, 2007 #740 of 1052
    hank12345

    hank12345 Member

    91
    0
    Sep 27, 2005
    Anyone else in the Worcester MA area lose the following channels tonight?

    775 Discovery HD Theater
    795 Universal HD
    797 TNT - HD
    798 MHD

    I still get ESPN HD & ESPN2 HD, (same tier as the missing channels) as well as my local and premium HD channels... I received all of em' until today.... Weird...

    FYI-
    TiVo HD with 2 SA cable cards, both missing the channels....

    Thanks
     

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