Charter Letter Today - Tuning Adapter

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Resist, Jun 16, 2011.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    That's impressive! I wish we had that many HD channels here.

    We still have 54 analog stations here eating up all the bandwidth, that's probably why we don't. I was hoping that they would use the SDV they just added to bring in more HD channels, but according to the Chater rep who hangs out on the AVSForum boards they have no plans to add any channels to my area as of a few weeks ago. :(

    Dan
     
  2. Resist

    Resist Well-Known Member

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    It's not only the incompetence of the CATV employee, it's my cities local Charter office as well. Even Charter in general because they are the one that sent me the letter. And true to form, they never called me back like they said they would to let me know what's going on.
     
  3. unitron

    unitron Well-Known Member

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    I was sure I asked that question of rainwater.
     
  4. lrhorer

    lrhorer Active Member

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    Yes, but I also remember paying $0.12 a gallon for gas. Now I have paid on occasion nearly 40x that.
     
  5. lrhorer

    lrhorer Active Member

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    San...
    There's very little reason they should not. 'Not with SDV.

    That's no excuse. Here they still have 72 analog channels on a 750 MHz system. Even if your provider only has a 550 MHz system, that would still allow for about 29 QAMs or 58 HD streams. If 24 of those are linear, that still leaves 34 SDV HD streams, and as long as they keep their node areas small - under 400 homes, that should allow for at least twice that number of SDV HD streams. Cutting out a mere 6 or 8 of the analog channels will allow that number to possibly double. Upgrading to 750 MHz, although quite expensive would allow that number to explode.

    That's inexcusable, if you ask me. Given what you say they charge, they should be delivering dozens of HD channels.
     
  6. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Well the rep over on AVSForum just replied to my second post and says they are now planning on adding 20+ new channels (didn't specifically say HD) by December. I wish they would do it sooner, but at least they're doing something. And if they fail to come through then my contract is up in February so I may just look into DirecTV or Dish at that point.

    Dan
     
  7. lrhorer

    lrhorer Active Member

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    San...
    My guess would be some, at least, will be SD. With industry norm rate shaping, each QAM can serve 11 SD streams, 1 HD stream and 6 SD streams, or 2 HD streams and 1 SD stream, as I recall. (Or maybe it is 12 SD streams - I can't remember for certain.) There's not much point in leaving the extra SD streams unused - not an engineering one, anyway. Of course, contractual agreements with the broadcasters could easily have who-knows-what effect on the issue.
     
  8. Resist

    Resist Well-Known Member

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    The issues with Charter continues.

    So for the last few days my HDNet Movie channel has been pixelated with the audio cutting in and out. Only this one channel is having an issue, everything else is fine even the other HDNet channel. Charter sent out a tech today, which was a sub contractor for Charter. He determined that I needed a Tuning Adapter. I explained to him that just last June the local Charter office said my area isn't getting Tuning Adapter's anytime soon. But this tech stated that they have been installing them for some time now in my area. WTF Charter!!! I wish they would get their stories straight. So now because this tech didn't have a Tuning Adapter with him, I have to wait until tomorrow to get this resolved. This will be day 4 without this channel. This will also be the fourth time a tech has been at my home to deal with a supposed Tuning Adapter issue and I don't even have one installed yet! I swear I am about ready to drop their Cable TV service and just keep the Cable Internet.
     
  9. unitron

    unitron Well-Known Member

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    Was that during a price war? In the early to mid 60s we once filled up at $.0.089, but that was during a price war and the usual price was somewhere around $0.25 to $0.35 per gallon.
     
  10. lpwcomp

    lpwcomp Well-Known Member

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    Only 22 analog channels left here, but 94 HD channels and NO SDV. And Comcast has no current plans to implement it.
     
  11. Resist

    Resist Well-Known Member

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    So now today my HDNet Movie channel is working fine and the Charter tech hasn't arrived to install the Tuning Adapter. I called Charter and they told me again that my area doesn't need an SDV (Switched Digtal Video Tuning Adapter). At this point I'm starting to think the tech from yesterday was confused about his terms and was actually talking about a DTA (Digital Transport Adapter) and that's what they have been installing in my area for a while, which is used for analog TV's to receive digital content. Why are techs such idiots? I should apply for a job part time as a Cable TV tech because apparently I know more about this stuff than they do.


    UPDATE: The Charter Tech never showed up. Not that it's a big deal since I have my channel back and I really don't need a Tuning Adapter. Still it's the point that the guy said his boss was going to come to my house the next day and he never even put it in their system. Freaking idiots!
     
  12. lrhorer

    lrhorer Active Member

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    San...
    By employing SDV here, they have 82 analog channels, well over 100 HD VOD channels, and 96 full time HD channels, plus a couple of hundred or so SD channels. That, plus they offer things like "start over", which basically means they have many hundreds of "channels", mostly HD, being streamed on demand to customers. With no changes in technology, they can easily raise that 96 number to more than 1000, 10,000, or even 100,000,000 channels by only dropping 4 or 5 analog channels.
     
  13. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    And the first time one of your TiVos misses a recording because they ran out of QAM frequencies on your node, you will scream bloody murder.
     
  14. rrwcm

    rrwcm New Member

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    I have 6 HD tv's, all with Tivo's. Charter implemented SDV here last spring and these Motorola tuning adapters are all crap! I've just about given up hope of this stuff ever working properly. I think the problem is that they're trying to grow the system too fast for their old cable infrastructure. The service tech's are nice guys but cannot seem to solve my problems. Has anyone else suffered these problems (lost channels - usually fixed by cold starting the tuning adapter)? Any advice as to how to get the attention of the proper level of Charter management?
     
  15. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I haven't had any issues with mine, but then again I don't really use any of the channels they put on SDV. They left duplicate copies of all the HD premium channels as non-SDV, so I still use those. I almost never record from any of the 100s of SD digital channels I have because I'm sort of an HD snob. And as of right now none of the HD channels are SDV.

    Although the other night I was flipping through the digital stations as a test and I kept getting this weird gray popover message about the tuning adapter. However it only effected my Premiere because I tried the same stations on my other two S3 units and they worked fine.

    Dan
     
  16. lrhorer

    lrhorer Active Member

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    San...
    First of all, no I wouldn't, in any case. Missing a recording is simply not the end of the world. Secondly, in a properly implemented SDV system, it will never happen. That's the whole point. There is no limit to the number of channels an SDV system can deliver. There are tens of millions, maybe even hundreds of millions of web sites out there available through the 10M or so pipe provided by your ISP. Has any one of them ever been unavailable due to the fact you only have 10M? Once the probability space for the node is smaller than the bandwidth delivered by the node, the node will never suffer resource starvation, at least hypothetically. In reality, outside prime-time hours a given customer might suffer a tuning denial once a year, depending on how stingy the CATV provider has been with fiber. Missing one show a year is one hell of a lot better than missing hundreds of them because the CATV system lacks the bandwidth to deliver them. Saying one would rather miss hundreds of shows a year on a continuous basis just to make sure one doesn't miss one on a highly random basis is just stupid.
     
  17. lrhorer

    lrhorer Active Member

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    No, the infrastructure remains the same. From the Cable company's point of view, that is the entire reason for implementing SDV. Nothing has to change except for the modulators and the addition of a server farm back at the headend(s).

    That's a little vague. I have observed three basic failure modes:

    1. The loss of SDV channels - usually alleviated by pulling the USB cable for a few seconds.

    2. The loss of all digital channels - usually requiring a reboot of the TA, but sometimes fixed by pulling the USB cable.

    3. The loss of all channels, even analog - always requiring a reboot of both the TiVo and the TA.

    With three TiVos, I see one or the other of these failures about once every month and a half to two months, or about once every five to six months on any given TiVo.
     
  18. lrhorer

    lrhorer Active Member

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    San...
    Yeah, me, too, and no bones about it.

    Here it is over 80%. In fact, every HD channel they have added since the roll-out of SDV about 4 years ago has been put on SDV, and that is quite a few. For a while they were adding sometimes 2 or 3 a week.
     
  19. lpwcomp

    lpwcomp Well-Known Member

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    Saying that one would rather put up with the problems inherent in SDV to gain a bunch more crappy programming is just stupid.
     
  20. rrwcm

    rrwcm New Member

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    Thanks for the reply. One of the technicians told me that my house was a bit too far from a distribution point (not his exact words). Do you know what he was referring to? My neighborhood was developed in the 70's and I don't think there is fiber here. Will copper support a large SDV system?
    Thanks for sharing your knowledge!
     

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