Charter Letter Today - Tuning Adapter

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Resist, Jun 16, 2011.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I actually have two 1500VA UPSes. The other one runs the TV, HT system and wireless network. We don't get a lot of outages here, so they're mainly to prevent things from going wonky during those little flashes, but I've had a few instances where I've continued to watch TV for a while during an extended outage.

    Dan
     
  2. Resist

    Resist Well-Known Member

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    Either way, I don't have enough outlets, unless I add another UPS. Don't really want to do this because one UPS draws enough power, so two would be an even great power draw. All this little stuff eating electricity, ends up being a bid deal at the end of the month on my electric bill. One reason why I'm not happy about getting a Tuning Adapter, as I don't need one more box using power.
     
  3. Resist

    Resist Well-Known Member

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    I just got a call from the Charter service tech, he said he would be a little late as he had to pickup some M-cablecards. I then asked, to be sure that he was installing the tuning adapter (which was the reason for the service call). His response was, "Tuning adapter? I'm not familiar with that".

    I have no words to describe my frustration with charter right now.
     
  4. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Yikes.

    Dan
     
  5. Resist

    Resist Well-Known Member

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    Here it is 4:30pm and my service call was for 1-3pm and the tech still hasn't shown up. He had called me around 2:50pm and said he would be here in 5 minutes. When he never showed, I called Charter and they are now giving me the on time guarantee credit, plus some. Nothing is getting done today so I rescheduled for Wednesday.

    Bad enough that Charter makes me wait around with a 2 hour window for the appointment. But then when the tech calls and says he's minutes out, yet doesn't show and doesn't bother to call me back, that's just adding salt to the wound.
     
  6. viaumaster

    viaumaster New Member

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    U.P. Of...
    Charter is here right now with TA #2. Can't get either adapter to lock in on signal. Since the last install they've replaced something on the pole, replaced something in the outside box, replaced a splitter in my basement, replaced the ends on my old cable, ran a new line to my TiVo, and done a lot of head scratching. He just installed an in-house amp (whatever that is) even though they "try to avoid" using in-house amps. Still the light is blinking, mocking him unmercilessly. LOL
     
  7. rainwater

    rainwater Active Member

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    Did he run a splitter to the TA and to the TiVo? Charter's official setup is to use this method instead of using the cable out of the tuner to the TiVo.
     
  8. unitron

    unitron Well-Known Member

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    Then you're obviously ancient like me!:D
     
  9. lrhorer

    lrhorer Active Member

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    YMMV, and it depends a lot on the CATV system's growth plans. Here in San Antonio, it was more than a year and a half after SDV was deployed that the TA first came available (the second city anywhere in the U.S. where the TA was deployed). Meanwhile, TWC had added well over a dozen channels, all of which were SDV. Probably half the things that get recorded, or more, are SDV here in my house. AMCHD, TCMHD, several of the Starz, HBO, Cinemax, and Showtime HD channels, Discovery HD, TBSHD, USAHD, UHD, and quite a few others are all SDV.
     
  10. lrhorer

    lrhorer Active Member

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    Not so much. The TAs are not perfectly stable - they tend to lock up every few weeks or so, but rebooting them is easy. Most commonly, all that happens is you will lose your SDV channels. Occasionally, the TiVo may also need to be rebooted.

    The TA's power consumption is minuscule. A few cents a month, at most.

    That's another matter. 'Sounds like you will need to get a power strip.

    A bit, perhaps. I understand your distaste for the additional box and additional plumbing, though.
     
  11. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Discounting the internet portion of my bill I still pay 10x that just for the TV part. And that's with a 2 year commitment discount. Without the commitment I'd be paying another $30/mo.

    Dan
     
  12. Resist

    Resist Well-Known Member

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    If they have to be rebooted this much then it sounds like they are not stable.


    Alone it's not much this is true, but I have many other energy vampire devices. So the Tuning Adapter just adds to the pot, making my electric bill that much larger.


    I already have a power strip, plus the UPS.
     
  13. Resist

    Resist Well-Known Member

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    So another tech arrived today to install the Tuning Adapter. True to form he know nothing about a Tuning Adapter and after making some calls was told my area was not getting them yet. I had to explain to the tech what the Tuning Adapter is and what it does......freaking amazing!

    Pretty stupid of Charter to send me the letter saying I had to call and schedule the installation, yet my area doesn't have them to install.

    Since this was the second day this week where I had to make arrangements to be home and nothing was done I called Charter support to complain. They took my information and gave me another credit. So at least that was something.
     
  14. pbcanney

    pbcanney New Member

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    ok. my 1st post.

    I have an S1, an S2, a Premiere and a 2nd coming this week.

    I've also worked in the cable industry since 1985 (save for a 3 year respit with Echostar (Dish) from 97-99) I started as a tech and now.. much bigger important position with a desk and everything.

    I'm not a cable know it all. I joined here because although I get all my service comp, I just love the heck out of my Tivo's.

    Needing a tuning adapter is good news. That means your cable company is going to SDV. Which is how we're getting 150 HD channels in my area. Gone are the days of $12 cable. $12/month was also the period of (up to) 36 channels. Whooppeeeee.....

    The power supply for the Cisco tuning adapter is a 12v 1.2a power supply. yes.. pennies a month. But a T/A is needed for your 1 way Tivo/Cablecard paired combo to become two way. To send a request to select a channel (read as video stream).

    The main thing to keep in mind with 'troublesome' TA's and CC's is digital service requires a good (really really GOOD) cable service coming from the street to the set. The DIY connector repair crimped with garden variey pliers that would have worked back in the analog days aint gonna cut it anymore. Nor the splitter off the splitter off the splitter line runs. There should be ONE multi outlet splitter where the drop hits your house and seperate lines run to each device (tv or modem) from that splitter.

    oh and "hi" I'm new here :)
     
  15. lrhorer

    lrhorer Active Member

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    The TA spec does call for the device to differentiate betweeen "demand" tuning requests and "speculative" tuning requests when submitting a request to the headend. While it would be definitely possible to simply set the hosts to unilaterally deny all speculative tuning requests, there have been no confirmed instances of a CATV system doing that. To my knowledge, all the cases where attaching the TA has been observed to eliminate all or nearly all Suggestions seem to be due to some bug, probably one in the TiVo.
     
  16. lrhorer

    lrhorer Active Member

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    I thought I just said that. Expect to have to reboot or at least detach and re-attach the TA every six to eight weeks or so.

    It's even smaller compared to the rest of your bill. I have no doubt. If this functionality were to be included in the TiVo, it would increase its power consumption by about the same amount. It's not like you can get around the need for using the power.


    OK, so another one, or a larger one.
     
  17. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    That's not really practical in all scenarios. I have 4 TiVos in the living room, 3 of which are HD units requiring TA. I also have a cable modem up stairs in the office. So for me I'd need 8 lines coming out of the box on the side of the house and all of them would have to run 50'+ to their respective rooms. Not to mention that I'd some how need to get 7 of them to poke out of the wall in my living room. Instead I run one line from the box to two way splitter in a central location under the house. One leg goes up stairs the other to the living room. In the living room I have a 6 way splitter, with one output capped, 4 legs go to my TiVos the 5th is then split again 3 ways to feed the tuning adapters. I use an inline amplifier on the leg between the initial 2 way split and the living room to boost the signal enough that I get 90%+ signal strength on all of my digital channels according to my TiVo.

    Dan
     
  18. bensonr2

    bensonr2 Member

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    Tuning adapters and SDV I don't feel are a good thing. I disconnected my TA a couple weeks after connecting it. It rarely needs to reboot but the problem is when it does reboot Tivo freaks out. You have to take action to ok the connecting of the tuning adapter. It happened to me rarely but it was super annoying never knowing if this might interrupt the recording of a show.

    Luckily I discovered at least on my cable system that there weren't any important channels on SDV so I could live without it.

    On Cablevision pretty much the only channels on SDV are the international channels, ie Indian, Chinese, Mexican etc language channels. And a handful of HD movie channels such as HBO Comedy. But the most popular HBO and Showtime channels were not on SDV.

    The problem with SDV is if its a popular channel there is no reason to have it be on SDV because there will always be customers requesting that channel.

    I have my TA adapter connected via coax to the Tivo but with the usb unplugged. The usb cable sits there ready for me to plug in if I ever discover there is a program on an SDV channel I want to watch. In 6 months I have never plugged it in fyi.
     
  19. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    I'm hoping my local cable company uses SDV to offer more HD channels. As it is right now we haven't got a new HD channel in our lineup in almost 3 years.

    If they added Comedy Central, MSNBC, A&E and FX then I would be able to get everything I watch in HD.

    Dan
     
  20. unitron

    unitron Well-Known Member

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    Not for all of us. Especially those of us who have analog SD equipment that works fine and changes channels when you push the button and not when it gets around to it, assuming it can find it and decides that it's "availible at this time" (recently had a "digital" cable box to play with--what a waste of silicon and steel. )

    And if the shrinking percentage of analog cable channels that aren't worthless crap is anything to go by...

    Some of those 36 were scrambled pay channels, and some were left empty, some were "shopping channels", and many were a few hours of programming and the rest of the day's 24 hours were sold to people running infomercials, and of course as soon as "cable ready" TVs and VCRs that could tune those 36 channels without one having to pay extra for cable box rental became widely availible, popular channels like CNN were moved up above 36.

    Cable companies finding new ways to screw us may be "progress", but that doesn't make it improvement.



    Greetings and welcome.
     

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