Charter CC Firmware Upgrade!

Discussion in 'TiVo Roamio DVRs' started by djev, Mar 26, 2014.

  1. Aug 11, 2014 #61 of 110
    deepthinker

    deepthinker Member

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    Oct 25, 2002
    DFW, TX

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    I used the 5 tuner code the moment I realized I had the issue, but thanks for mentioning it. ;) Works just fine that way.
     
  2. Aug 13, 2014 #62 of 110
    sbiller

    sbiller Active Member

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    May 10, 2002
    Tampa, FL
    I'm trying to determine if there have been any set top box price reductions
    to Charter subs since they received their integration ban waiver.

    Recent filings from Charter with the FCC indicate that Charter has deployed over a million integrated STBs.

    Have they passed any of these savings on to Charter subs?
     
  3. Aug 13, 2014 #63 of 110
    swong_88

    swong_88 Member

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    Aug 12, 2014
    Out here in Walnut, Ca (San Gabriel Valley area), Charter Communications has upgraded the Cable Card firmware.

    When I first had Charter installed on July 16th, 2014, they had the following firmware:

    Old Firmware: PKEY1.5.2_F.p.2401

    Only 5 tuners on my Roamio Plus worked. One of my Tivo Minis kept on attaching itself to that 6th tuner and would not be able to pick up anything...

    During the last week of July 2014, I noticed that the firmware version changed to:

    New firmware: PKEY1.5.3_F.p.1101

    As reported by many, all 6 tuners on the Roamio are now working.. :up::up:

    Now if they would only upgrade the Cisco Tuning Adapter firmware.. :D
     
  4. Aug 13, 2014 #64 of 110
    XIBM

    XIBM Member

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    In the Gainesville GA area they went all digital which requires either a set top box or a cable card to get anything. They gave me two set top boxes for a year for no additional charge but then I think they are $7.50 a month each add on fee.
     
  5. Sep 9, 2014 #65 of 110
    sjam613

    sjam613 New Member

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    New Milford, CT

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    I have this posted elsewhere but thought it is more fitting here.

     
  6. Sep 9, 2014 #66 of 110
    Jayboy3

    Jayboy3 Member

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    I have a Motorola CC from Charter, that I just got last week. Is there a way I can check to see the firmware version it runs?
     
  7. Sep 10, 2014 #67 of 110
    Chas_M

    Chas_M Member

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    Jul 25, 2005
    North East...
    sjam613,
    This version of the CC will not support all six tuners. An earlier post in this thread, dated 8-9-2014 (along with several others following this date) indicates that the six channel Roamio must have version 1.5.3_F.p.1101 or later. Charter in the Fort Worth area only made this available on the type PK800 CC. However, an earlier post in this thread indicates it is available in some select Charter areas on the later PK803 CC.

    If you have a Charter office within a a reasonable distance from you it is worth the trip to talk to the local manager and persuade the manager to get you the correct version of the CC with the latest firmware.
     
  8. Sep 10, 2014 #68 of 110
    Chas_M

    Chas_M Member

    64
    0
    Jul 25, 2005
    North East...
    Jayboy3,
    The firmware version of the installed CC is buried deep, many levels down in the Settings and Messages domain:
    Tivo Central > Settings & Messages > Settings > Remote, CableCARD, & Devices > Cable Card Decoder > Cable Card Options (for installers) > DVR diagnostics. With the first page of the diagnostics displayed (white text on a black background), press the Channel button on the remote 16 times to scroll through the large data set for all tuners. Eventually you will see the legend "Firmware Version" on the left side of the screen with the firmware version, i.e. 1 1.5.3 F.p.1101 on the right hand side.
    Hopefully you have been given a CC with the latest version, or else you will not be able to access all tuners.
     
  9. Sep 10, 2014 #69 of 110
    tim1724

    tim1724 Active Member

    553
    128
    Jul 3, 2007
    Rancho...
    Most Motorola CableCARDs can handle 6 tuners. You need firmware 6.25 or later, but it's unusual to see older versions.

    To check your Motorola CableCARDs firmware version:

    From TiVo Central > Settings & Messages > Account & System Info > CableCARD Decoder > CableCARD options (for installers) > CableCARD Menu > CableCARD Status



    It's much more common to see outdated firmware on Cisco/Scientific Atlanta or NDS cards.

    TiVo's recommendations for minimum firmware versions are on this page, under CableCARD Troubleshooting -> I have a Roamio Plus or Roamio Pro, but not all of my tuners are working
     
  10. Sep 10, 2014 #70 of 110
    HarperVision

    HarperVision TiVo's Italian Cuz!

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    Actually, FW 1.5.3_F.p.0601 will work for 6 tuners because TiVo released an update awhile ago that has the TiVo retry any tuning failures, a la the Ceton and HDHomerun tuners. It's not as efficient and the tunes may take a second or two longer, but it works.
     
  11. Sep 23, 2014 #71 of 110
    sjam613

    sjam613 New Member

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    New Milford, CT
    I apologize for my stupidity here but I definitely need a different card? I can't how for a firmware upgrade?
     
  12. Sep 23, 2014 #72 of 110
    DeltaOne

    DeltaOne Mount Airy, MD

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  13. Sep 23, 2014 #73 of 110
    sjam613

    sjam613 New Member

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    Jul 1, 2001
    New Milford, CT
    That won't help since I am Charter.
     
  14. Sep 24, 2014 #74 of 110
    DeltaOne

    DeltaOne Mount Airy, MD

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    Sep 29, 2013
    Ah, sorry. Surely Charter has a way to request a firmware upgrade.
     
  15. Sep 24, 2014 #75 of 110
    pshivers

    pshivers Retired

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    Nov 4, 2013
    Lubbock, Texas
    Charter in my area (San Gabriel Valley, California) is performing Firmware upgrades automatically to the older Cisco/SA cards H/W Model 800, but not the H/W 803 Cisco/SA cards, (Yet) to Firmware release 153.1101.

    Good news, at least here, is Charter finally got a new large shipment of Cable Cards in a couple of months ago and according to their Tech the CC's are all at the 153.1101 firmware level.

    If desired, One can now go to the local Charter Store here and pick up a new CC with the firmware needed for TiVo already installed.

    I'm not sure if this is true in your area but it worth looking into....
     
  16. Sep 24, 2014 #76 of 110
    deepthinker

    deepthinker Member

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    Oct 25, 2002
    DFW, TX
    I can confirm this one for a fact here on Charter in Dallas-Fort Worth. After a lot of back and forth phone calls with Charter over the last month or so it finally ended up with a truck roll today. I actually ended up with a local tech that owns TiVo units (started with ReplayTV) and knew the issue well. I finally have all 6 tuners working!!! The guy just left. I can also confirm a lot of what Chas_M has also said in this thread about this issue with Charter in the Dallas-Fort Worth area in particular based on my conversations with the tech.

    The tech that came to my house had been fully briefed on the situation beforehand by the CSR, who by the way never could get an answer on a solution from her people, fellow supervisors, managers, etc. But she kept sticking with it and calling me at least once a week to tell me she hadn't forgotten me(Kudos to her!!!). Anyway tech said he came with several CC's just to be safe. The two he brought into the house first were both the "green front faced colored" Scientific Atlanta branded PKM800 cards and when popped into my two units already had 1.5.3._F.p.1101 on them. It just took his calling to get them paired up and I was in business.

    Now as for our conversations, remember he is also a TiVo owner, he said if anything goes wrong with either of these two cards he brought with the green colored front and I need a new one to make absolutely sure I get another green colored one to replace it. He wasn't using model numbers during our talk, but I knew what he meant. He flat out confirmed that the white colored front face Cisco/S.A. PKM803 cards have not nor does he know of any plan for them to get newer firmware. He said techs can't request certain firmware to be pushed to "any" card. The card will only get what the headend has loaded for that model and the PKM803, at least here in DFW on Charter, is stuck with 1.52_F.p.2401 for the foreseeable future.

    In short, if you have the tuner issue with Charter cable here in Dallas-Fort Worth, have a Cisco/S.A. model PKM803 card, and don't have a local store nearby to go to and demand a PKM800 card, then you'll have to hit up the CSR's to get a truck roll explicitly stating the tech has to bring a model PKM800 card or he/she will be wasting a trip.

    Oh and one last thing, hope and pray they have a PKM800 at all, because the tech here today told me these PKM800 ones have been hard to come by lately. He said he rarely gets calls for needing them except for the occasional random Roamio Plus/Pro owner like myself.
     
  17. Sep 24, 2014 #77 of 110
    deepthinker

    deepthinker Member

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    Oct 25, 2002
    DFW, TX
    Here is what I had before and after the tech came today for the reference of others.

    "OLD" Cards with tuner issue
    CableCARD# 1
    Card Manufacturer= Cisco (White colored front with logo)
    Model= PowerKEY Multi-Stream Model PKM803
    Hardware Version= HW 1.0F
    Manufacture Date= 11/04/2011
    Firmware Version= FKEY1.52_F.p.2401

    CableCARD# 2
    Card Manufacturer= Cisco (White colored front with logo)
    Model= PowerKEY Multi-Stream Model PKM803
    Hardware Version= HW 1.0F
    Manufacture Date= 07/08/2011
    Firmware Version= FKEY1.52_F.p.2401

    "NEW" Cards with working 6 Tuners
    CableCARD# 1
    Card Manufacturer= Scientific Atlanta (Green color front, no Cisco, just S.A. logo)
    Model= PowerKEY Multi-Stream Model PKM800
    Hardware Version= HW 1.2F
    Manufacture Date= 06/07/2007
    Firmware Version= FKEY1.53_F.p.1101

    CableCARD# 2
    Card Manufacturer= Scientific Atlanta (Green color front, no Cisco, just S.A. logo)
    Model= PowerKEY Multi-Stream Model PKM800
    Hardware Version= HW 1.2F
    Manufacture Date= 07/27/2007
    Firmware Version= FKEY1.53_F.p.1101

    How f'ing stupid is it of Charter that I needed two CC's 4 years older made in 2007 to get newer software to enable all 6 tuners versus the two newer CC's made in 2011??? This still just baffles me.
     
  18. Sep 25, 2014 #78 of 110
    sjam613

    sjam613 New Member

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    New Milford, CT
    Yeah unfortunately I keep having technicians come to the house (still have a few channels not working after Spectrum upgrade). No matter how many times I tell them to have a person out with cable card knowledge they continue to send outside contractors who seem to know less than I do about the product.
     
  19. Feb 27, 2015 #79 of 110
    met_fan

    met_fan Member

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    May 12, 2014
    Easthampton, MA
    Just picked up a cable card from Charter to feed the Roamio Pro I have coming next week. It's an 803 - are cable cards coming with the updated firmware these days, or is it a crapshoot whether I get the old firmware?
     
  20. Feb 27, 2015 #80 of 110
    HarperVision

    HarperVision TiVo's Italian Cuz!

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    Paradise...
    They will automatically update when you plug them in to whatever the latest FW is that's available on your headend, or at least they should.
     

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