Charter CableCard Install: Host ID???

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Thursday, Charter came to install the cable cards in my TiVo HD. When the guy saw the TiVo he freaked out. His English was limited, but he made it clear that he only installed CableCards in TVs, not TiVo. He made a phone call to someone. The conversation was in Spanish, but i did hear the word, TiVo, over and over. I guess he was talked into doing the install, because he then started.

I showed him the instructions TiVo provided for installing the cards, but he couldn't read them. He clearly was not doing it right. He put both cards in the slots and then went about programming them. The instructions said not to install both at the same time—put the first one in and complete installation, then do the second card. The instructions said that both cards needed separate host IDs.

I repeatedly pointed this out to the installer, but he refused to listen and installed them both at the same time. Through this whole process, I had to navigate the menus for him, because he didn't want to touch the TiVo remote. And, I had to pay $35.99 for the install. This was not my most pleasant Charter experience.

Bottom line is, both cards have the same host ID. Everything seems to be working fine, but I am wondering if this could cause problems anywhere down the line.

Thanks!

 

I just checked. No I'm not. I only get analog channels on the other.

I am sooooo frustrated. I know if I call for a tech visit, I'll get more of the same. I'm afraid they will never get it straightened out and even make matters worse.

Edit to add: I am now on hold with Charter. I am about to have a stroke. Wish me luck.

 

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Yep. I'm fit to be tied. Spoke with a Charter CSR who put me on hold to see if he could get me an expedited service call. While I was on hold, another CSR picked-up, and I had to start all over again. She wanted to walk me through trouble shooting by unplugging the cable box. Um HELLO, it's a CableCard!!!! She then told me she had no expertise in that and scheduled an appointment for next Saturday. I have no faith in Charter and I'm afraid they will screw it up even worse!!!