Charter, 2 missing HD channels, TA ???

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I have a Tivo HD with a multi-stream cablecard from Charter, and we're on SDV. As long as we've had this setup (8-10 months, not sure) everything has been fine--plenty of good HD channels are working--EXCEPT that there have been 2 HD channels missing, that I didn't care about until now. One of them is VersusHD, and I wanted to see the Tour de France in HD, so I called Charter and asked them why I wasn't getting it (channel 825 here, Asheville NC). They sent a clueless guy out, who eventually from a colleague found out that I needed a "Tuning Adapter", which I'd never heard of and which he didn't have. So another visit was scheduled. Another tech came, more or less equally clueless, because when he installed the TA, the channels still didn't come in. The Tivo recognizes the TA, but 825 still isn't there. In desperation he tried another cable card, with no improvement. At that point he gave up and left, already an hour late for his next "window". What do I do now???

Here's a little more detail, which might or might not be significant: Initially the Tivo would just show a grey screen on 825 and say "Searching...". After the first tech cleaned up the connections somewhat, the channel started coming in a bit. The picture would show, with digital "noise", and then the noise would increase and the picture would eventually go away, back to the grey screen. It got to where I might see 10-15 seconds of a perfectly good HD broadcast, but then it would degenerate. Sometimes it would come and go. After the TA was installed... nothing. Just grey screen.

The fact that the picture showed at least a little tells me that Charter actually IS broadcasting that channel. But at this point Charter seems to be completely helpless concerning fixing my problem. Of course at one point they muttered something about using Charter equipment instead of the Tivo.

Anybody have any ideas for me? TIA - JR

 

Thanks for your response. I have removed the TA, but still can't see the channel at all. Is there a way for me to check the signal levels, or is that what the tech had that big meter for? - JR

 

I don't have a Charter cable box, just the m-card in the Tivo. - JR