Charged for outlets PER cable card?

Discussion in 'TiVo Series3 HDTV DVRs' started by roundsjr, Oct 19, 2006.

  1. rodneyw1

    rodneyw1 Member

    36
    0
    Nov 12, 2001
    Santa Rosa,...

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    My bill has nothing on it that says $1.50 for second card. I was originally told it would be just as you described. TiVo 2, 1st card $6.95 second $1.50. But, she also said they were still working it out and that was not final. Now they say this is final. I asked her, "So you are charging me $1.50 for the first TiVo and $13.90 for the second?" She said yes, that was from Comcast coporate.
     
  2. btwyx

    btwyx Substantive Member

    11,343
    6
    Jan 16, 2003
    Mountain...
    When was your latest bill? They only recently did this and its the bill I haven't yet received which says this. I looked it up on line.
     
  3. rodneyw1

    rodneyw1 Member

    36
    0
    Nov 12, 2001
    Santa Rosa,...

    My latest bill was dated 9/26/06 which was a week after I got the first TiVo but not the second one yet. I won't have a new one until late next week. The 9/26/06 bill has nothing about the $1.50 charge. I'll watch next week and see what comes up.
     
  4. btwyx

    btwyx Substantive Member

    11,343
    6
    Jan 16, 2003
    Mountain...
    Do you have online access? Its right there on the "View my Bill" page.
     
  5. jfh3

    jfh3 Active Member

    4,471
    2
    Apr 15, 2004
    Denver area

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    Anyone have a copy of the corporate memo?

    I'm getting charged $14.95 for three extra cards and being told that the first card is included in my digital package (no, I have no idea how they come up with $14.95). A manager did tell me that there should be no additional charge for the first Tivo and the second should be $6.95/month, but they can't figure out how to change the billing system to bill it that way.
     
  6. rodneyw1

    rodneyw1 Member

    36
    0
    Nov 12, 2001
    Santa Rosa,...
    Yes, but it still only shows my 9/26 bill as the latest bill. Noting else shows up except if I go into "recent activity" but it doesn't have any type or wording about the $1.50
     
  7. rodneyw1

    rodneyw1 Member

    36
    0
    Nov 12, 2001
    Santa Rosa,...

    This is what my online recent activity shows. I told them its such a mess I can't understand half of it.

    Transaction Date Post Date Description Amount
    --- --- FRANCHISE FEE $ 1.51
    --- --- STATE AND LOCAL SALES TAX $ 0.59
    --- --- CITY UTILITY TAX $ 1.02
    10-10-06 10-10-06 DIGITAL ADDL OUTLET 10/10 TO 11/07 $ 6.48
    10-10-06 10-10-06 DIGITAL ADDL OUTLET 10/10 TO 11/07 $ 6.48
    10-09-06 10-09-06 TIVO DIGITAL ACCESS 10/09 TO 11/07 $ 1.45
    10-10-06 10-09-06 DIGITAL ADDL OUTLET $ -0.93
    10-09-06 10-09-06 DIGITAL ADDL OUTLET 10/09 TO 11/07 $ -6.71
    10-05-06 10-05-06 TIVO DIGITAL ACCESS 10/05 TO 11/07 $ -1.65
    10-05-06 10-05-06 TIVO DIGITAL ACCESS 10/05 TO 11/07 $ -1.65
    10-05-06 10-05-06 TIVO DIGITAL ACCESS 10/05 TO 11/07 $ 1.65
    10-05-06 10-05-06 DIGITAL ADDL OUTLET 10/05 TO 11/07 $ 7.64
    10-04-06 10-04-06 TIVO DIGITAL ACCESS 10/04 TO 11/07 $ 1.69
    10-04-06 10-04-06 INSTALL - ADD'L SERVICES $ 15.99
    10-04-06 10-04-06 DIGITAL ADDL OUTLET 10/04 TO 11/07 $ 7.86
    10-03-06 10-03-06 TIVO DIGITAL ACCESS 09/27 TO 11/07 $ 2.08
    10-03-06 10-03-06 DIGITAL ADDL OUTLET 09/27 TO 11/07 $ -9.62
    09-29-06 09-29-06 1-TIME EFT PAYMENT $ -212.42
    09-27-06 09-27-06 DIGITAL ADDL OUTLET 09/27 TO 11/07 $ 9.62
     
  8. rtjones

    rtjones New Member

    52
    0
    Oct 3, 2006
    I was overcharged approx $24, and with about 20 min on the phone, was able to have Comcast credit me the overcharge. The gal that serviced said she did not know of the position of $0.00 for the first cc, and $1.50 for the second. Most of the 20 min was spent with me on hold while she confirmed that. All set!
     
  9. btwyx

    btwyx Substantive Member

    11,343
    6
    Jan 16, 2003
    Mountain...
    That gets so messy I never understant it either, but you've gone past the View My Bill page. In the notes at the bottom I have:

    Your Franchising Authority Is: City Of Mountain View 500 Castro St P.O. Box 7540 Mountain View, CA 94039 Ph: (650) 903-6301, Ca0906

    Comcast will charge $1.50 per month for the second CableCARD for customers who require two CableCARDs for customer-owned digital video recorders ("DVRs"). For additional information, call 1-800-COMCAST.

    Switch to Comcast Digital Voice today. <etc>

    The cable card bit also appears on my 10/10 pdf bill. When I asked about the CSR called it the "TiVo" <something>, specifically he mentioned TiVo, I didn't.
     
  10. rodneyw1

    rodneyw1 Member

    36
    0
    Nov 12, 2001
    Santa Rosa,...
    The following is from the bottom of the "View MY Bill" page which is still my 9/26/06 bill:

    Your Franchise Authority Is: City Of Benicia, 250 East L Street, Benicia, CA 94510. FCC Id# Ca0015, 707-746-4200

    Thank you for your prompt payment. DVR service may be subject to credit verification and deposit. We appreciate your business.
     
  11. moyekj

    moyekj Well-Known Member

    12,271
    931
    Jan 23, 2006
    Mission...
    What complicates things as well is the charges on the first bill are pro-rated based on number of days. It's much easier to see things once a full month of charges are in effect. Course by then it may be too late to dispute any charges...
     
  12. hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    You'll have to wait for your OCT bill to see the "Comcast will charge $1.50 per month for the second CableCARD..." since they just started adding that at around the start of this month.
     
  13. pkscout

    pkscout Well-Known Member

    4,011
    44
    Jan 10, 2003
    Honolulu, HI
    Well crap. Yet another way CableLabs (the mouthpiece front organization for the cable cartel) is screwing the consumer. I bet the certification process is so screwed up that if TiVo used a different hard drive, power supply, or even a freakin' different SATA cable they'd have to get the whole thing certified again.
     
  14. Redux

    Redux No intent to annoy

    1,564
    0
    Oct 19, 2004
    They really were at one time and I think they really deserve credit for that. In the history of TV or whatever.

    It's easy to kick somebody on the way down and out, and I've had some things to say about DirecTV, but you can't take away their accomplishment.

    A real shame, what happened to them or what they did to themselves or whatever.
     
  15. MichaelK

    MichaelK Active Member

    7,308
    1
    Jan 10, 2002
    NJ

    Actaully I'm under the impression that once you get ceritifed for a particular spec/feature set then you are golden. I beleive your first item to the spec or with that feature set needs to get certified by cablelabs after that your are permitted to self-certify anything new you make using their test tools.

    The problem is if you see their statement to the FCC is it looks like they have no intentions of even allowing M-card's to work in unidirectional devices. So there is no certification that TiVo can even get.
     
  16. cmaasfamily

    cmaasfamily New Member

    79
    0
    Jan 26, 2006
    Got the first post-S3 cc install Comcast bill. No charge for cablecards themselves, but there were four charges ($5.99 ea.) for Digital Additional Outlets. The correct number is two. I have two TV's with cc's and the S3.

    I called - they immediately recognized that one of the four should go away since I don't have a STB anymore - the first cc replaces the stb and is included in my digital package.

    Telling them that I had a Tivo S3 with two cards on a single outlet baffled the poor woman. Put me on hold. Came back, said she'd take care of it. (But obviously didn't understand.) Promised that she wouldn't disable any cards.

    We'll see what happens next month. My guess: three additional outlets and another call.
     
  17. hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    I wouldn't wait until the next bill... set up a userid on comcast.com so you can see recent activity and if the credits don't show up in a few days call back.
     
  18. Omnius

    Omnius New Member

    23
    0
    May 30, 2006
    Best I can tell, this $1.50 for the 2nd cable card is a regional thing, and not a Comcast corporate policy. I can not get anyone that knows anything about that. I've talked to billing, I've talked to sales. I've read the exact wording that other people have posted here, and they basically tell me I'm stupid, "because they've asked their supervisors and they know nothing about it". That wording did not appear on my October bill, and it does not appear anywhere on my online account access.

    The only other thing I can figure is that I've been calling the local 404-COMCAST number in my area, I'm going to try calling 800-COMCAST next to see if I get a different story.
     
  19. zalusky

    zalusky Well-Known Member TCF Club

    9,013
    1,372
    Apr 5, 2002
    Cupertino, CA
    I just went through this and the reps act pretty much like robots and just say tough.

    Luckily I got a local supervisor who searched around online and found a memo dated in October that clarified about the $1.50 thing.

    I would suggest you be very polite and work with your local supervisor to search through the October communications and see if they can find it.

    I would have asked for the memo details but I didnt want to jinx my situation.
     
  20. Omnius

    Omnius New Member

    23
    0
    May 30, 2006
    Thats the problem, try as I might, I can NOT get to talk to anybody besides front line people. They always say the supervisor is out, or in a meeting, or on the phone, etc. I've been promised callbacks from the supervisor many times and have NEVER ever been called back.
     

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