Channels not tuning

Discussion in 'TiVo Premiere DVRs' started by dave13077, Dec 9, 2012.

  1. Dec 9, 2012 #1 of 190
    dave13077

    dave13077 Member

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    Jan 11, 2009

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    I have Time Warner Cable with tuning adapters. I also have a Premiere Elite (XL4) and a regular Premiere. I noticed a problem the last few days and am not sure how long it has been there. This happens on both Tivos. If you are in the HD channels (700-800) and if you surf channels by using the channel up or down on the remote some of the channels will not tune in. It is different channels all the time and if a channel does not tune you can't get it to tune if you use the buttons and select the numbers. As you scroll up and down some channels will not tune but as you come back to them they will tune in and maybe others will not. It seems quite random. It works fine on the "lower" channels. Can anyone else duplicate this? Thanks.
     
  2. Dec 9, 2012 #2 of 190
    nandopr

    nandopr Member

    109
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    Jun 6, 2003
    Orlando, FL
    I have the same problem. TiVo saids the problem is with Brighthouse (Central Florida) and viceversa.

    I really got tired of this situation and will try to live with it. Maybe someone here will come with a solution and/or suggestion.



    Have a god day all.
     
  3. Dec 14, 2012 #3 of 190
    TiVoSupport_Kaitlyn

    TiVoSupport_Kaitlyn TiVo Representative

    113
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    Oct 15, 2012
    Dave13077 and pandopr,

    Can you please send me a Private Message with your TiVo Service Number in it? We would like to enable logging on your TiVo DVRs so we can better understand and track the issue.

    Thank you,

    Kaitlyn
     
  4. Dec 18, 2012 #4 of 190
    dave13077

    dave13077 Member

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    Jan 11, 2009
    PM sent. thanks
     
  5. Dec 26, 2012 #5 of 190
    James01020

    James01020 New Member

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    Dec 26, 2012

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    I am having the exact issue you described with Charter cable along with the added frustration of Tivo suggestions not recording. Hopefully someone will have an answer for this.
     
  6. Dec 29, 2012 #6 of 190
    fritolayguy

    fritolayguy Science, bitches

    175
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    Oct 31, 2002
    Liberty, MO.
    I am having the same issue with my new Elite XL4 and Time Warner with Tuning adapter.

    Will try to tune in a channel from the guide, and the progress bar at the bottom will show that it is paused with no video signal. Switch back to previous channel, and everything is fine, then sometimes will try to go back to the channel that would not tune, and now it is available. This happens randomly, and the channel tuning in on the second try is the exception and not the rule.

    Would love to understand what is causing this and if it can be resolved.
     
  7. Dec 29, 2012 #7 of 190
    ScubaCat

    ScubaCat Shades of Blue......

    3,455
    402
    Jun 26, 2003
    N.E. GA
    I've had my new TiVo Premiere XL for about four months and it has been working well up until a few nights ago. Since then I've had several partial recordings and a long period where the channels would come and go every twenty minutes or so. Basically this means I can't trust that TiVo will completely record any scheduled programs and even watching live TV is dicey.

    I've been using a TiVo for over ten years and never considered using anything else. Last night I seriously considered using something else. Please fix this soon!
     
  8. Dec 30, 2012 #8 of 190
    shaa

    shaa New Member

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    Jan 25, 2011
    I have a similar issue with Charter using a tuning adapter as well. Just this week it didn't record a show claiming the channel was unavailable. I hadn't had it for a while and thought the issue was fixed after the last update but I guess not.
     
  9. Dec 30, 2012 #9 of 190
    Davisadm

    Davisadm TiVo is awesome!!!!!

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    Jan 18, 2008
    SoCal
    Sounds like the problem is the tuning adapters. It happens when cable companies make changes to their lineups. Contact your cable provider, and don't let them push the problem off to someone else. Insist on talking to the next tier and/or supervisor
     
  10. Dec 30, 2012 #10 of 190
    Teeps

    Teeps Well-Known Member

    2,174
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    Aug 16, 2001
    Torrance,Cal...
    To what end?
     
  11. Dec 30, 2012 #11 of 190
    shaa

    shaa New Member

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    Jan 25, 2011
    I disagree. When I manually change the channel it tunes just fine it only screws up when Tivo changes to the channel I want to record. I know everyone likes to blame the tuners and that may be the case sometimes but I do think the way Tivo changes to a new channel needs to be looked at since obviously the tuner is not receiving the request to change properly.
     
  12. Dec 31, 2012 #12 of 190
    timstack8969

    timstack8969 Member

    544
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    May 14, 2004
    This also has been happening to me. I'm using a TIVO Premiere w/comcast (No SDV). Lately when I go from one channel to another like ch. 806 to ch. 860 nothing comes up but the message "This channel is not available" by using the "Last channel" button, channel up and down buttons and direct tune. (Comcast of Garden State, NJ).
     
  13. Dec 31, 2012 #13 of 190
    TripFoeYa

    TripFoeYa New Member

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    Jan 1, 2007
    Same issue here with Comcast in Connecticut. Mine seems to only happen with one of the four major network channels. I have to power cycle the TiVo to get the channel to work again.
     
  14. Jan 1, 2013 #14 of 190
    m_jonis

    m_jonis Member

    677
    7
    Jan 3, 2002
    Albany, NY
    same issue here and I know it's not the TA because my 3 TivoHD don't have the problem. It's something with the Premier XL
     
  15. Jan 2, 2013 #15 of 190
    spameater2005

    spameater2005 New Member

    13
    6
    Oct 31, 2005
    This has been happening to me too. I'm using two TiVo Premieres and one Elite with Comcast. SDV is not in my Comcast area. I am getting "This channel is not available" on a lot of HD channels or while watching a program the screen will go blank for 1 sec or 2 and come back. Never had an issue in years until now. I am in the Scranton Comcast system. One thing I have done instead of restarting the boxes is to check the signal strength of the channel and it will initially be zero, but give it a second and then my strength will be in the 90's and the channel comes back.
     
  16. Jan 2, 2013 #16 of 190
    Goldwing2001

    Goldwing2001 Goldwing2001

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    Sep 30, 2006
    Honolulu,...
    This also happens to me on my Premiere XL4. It happens quite randomly. If a channel does not tune you can't get it to tune if you use the buttons and select the numbers.
     
  17. Jan 7, 2013 #17 of 190
    swarto112

    swarto112 Member

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    Sep 9, 2012
    moved from fios to TWC market, night and day. nothing but problems with tuning adpaters. main thing is to make sure that they split the Tivo and TA otherwise you wont get most of your channels. Even after the split still dont get a lot of the higher switched channels unless i tune it in and come back later. Seems that it'll work after quite awhile. Proved funtionality ten times to ten different techs in person. Bess they can come up with is to rotate TAs until one works. Ive spent 50 hours over 2 months...man I miss Fios.
     
  18. Jan 7, 2013 #18 of 190
    Teeps

    Teeps Well-Known Member

    2,174
    87
    Aug 16, 2001
    Torrance,Cal...
    I feel your pain.
    FIOS is not even an option on my street; but is a few blocks west. Maybe some day... soon.
    What do you mean?

    Also, please include your city and state in the profile.
     
  19. Jan 22, 2013 #19 of 190
    timstack8969

    timstack8969 Member

    544
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    May 14, 2004
    Still having this problem with channels not tuning in. Just when you think it went away it happened this morning. Seems to happen more times when you press "Last" on remote than entering channel number. I'm on Comcast of Garden State, NJ "Cisco" cable card system.
     
  20. Jan 22, 2013 #20 of 190
    rogmatic

    rogmatic Member

    179
    0
    Sep 17, 2009
    I have had this problem since I got an Elite a year ago. Constantly losing signal - often for all channels unless I did a reboot. Now I have unplugged the tuning adapter and it works fine - less channels, but at least they work.
     

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