Channels no longer enabled and missing program names

Discussion in 'TiVo Roamio DVRs' started by bob cowen, Aug 24, 2020.

  1. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017

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    I went to the TiVo facebook page today and sent a message. TiVo

    I suggest that everyone who is experiencing the same problem so the same.

    Channels have been missing for 10 days (case #09732917). Can someone PLEASE escalate this? It's happening in Florida, Michigan, California on multiple cable companies (Spectrum & Comcast). See TiVo community forum thread: https://www.tivocommunity.com/community/index.php?threads/channels-no-longer-enabled-and-missing-program-names.579136/
    [​IMG]


    They replied:
    Hi Bob. Thanks for consulting TiVo. We're sorry that you're having issues on your Guide. However, this is an issue which we're currently investigating. Once we have updates of the resolution, you will be notified via phone or e-mail. Appreciate your patience.



    [​IMG]
    TiVo
    sent
    5 hours ago

    As workaround, you can try making a force connection to the TiVo Service: MENU > SETTINGS > NETWORK SETTINGS > TiVo Service Connection. Once it's successful, you can go ahead and do the Repeat Guided Setup: MENU > HELP > RESET TO DEFAULTS > REPEAT GUIDED SETUP. Thanks.




    You sent
    4 hours ago

    already did that, numerous times, even changed zip codes to find a different area. Please escalate the problem as mentioned above.


    You sent
    4 hours ago
    problem is now 10 days old.

    [​IMG]
    TiVo
    sent
    4 hours ago

    We understand. Rest assured, we're working to get this resolved. Thanks.
     
  2. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    No, this is a new message and progress. See attached. They deleted some of the incorrectly labeled ones (CNBC WORLD for example is just CNBC) and re-added a bunch. Still missing some including Disney's
     

    Attached Files:

  3. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    Fixed! Had to update the "one pass" settings though. Question: why/how did this happen? How can it be resolved quicker if it happens again?
     
  4. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    Please elaborate...
     
  5. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017

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    Last night I requested a network update after seeing your post. This morning I pulled the plug and reloaded my TiVo. Somewhere along the line, the channel line-up program data was filled-in completely!! However, the one pass settings had all changed back to SD when the channel info first disappeared so I had to reconfigure them back to record in HD. Example: Fox News 6:00 PM had changed to channel 24 and I had to change it back to 224, etc for all of my one pass subscriptions.
     
  6. Mech33

    Mech33 New Member

    8
    0
    Feb 28, 2016
    Reporting back on my issue in California: simply repeating guided setup and choosing a neighboring area channel listing (as TiVo support suggested) fixed my listing problem and all channels were restored. This was done yesterday.
     
  7. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    Thank you for updating. I don't think it was necessary to repeat the guided set-up as the program info was available to two of us (yesterday and today) without doing so but it doesn't hurt. Hope this doesn't happen again.
     
  8. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    Still dont have disneys back....
     
  9. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    I would create a missing channel form and send a message to TiVo’s Facebook page.
     
  10. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    Mine all came back this morning.. Tivo forced itself to restart again and then all channels back to normal with another tivo message indicating this.

    Thanks for all help!
     
    bob cowen likes this.
  11. Fugacity

    Fugacity Member

    109
    18
    Oct 1, 2004
    Get a list of all missing channels and fill out this form as soon as you notice it (make sure a ticket is created):
    Tivo Customer Support Community

    I filled that out friday, somehow the info was lost, filled it out again on tuesday and succesfully had a ticket with all missing items. I also created a tvguide case, but 3 days seems about right for fixing stuff using that form if you fill out all the info. I noticed they changed a lot to the proper HD tag but left a lot SD.

    If there are any channels that you like that are labeled as SD i would fill out that form again and say the channel name is wrong and change it from the sD to the hD form.
     

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