Channels no longer enabled and missing program names

Discussion in 'TiVo Roamio DVRs' started by bob cowen, Aug 24, 2020.

  1. Mech33

    Mech33 New Member

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    Feb 28, 2016

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    I am located in northern California and am having this exact same issue with disappearing channels that happened for the first time last week in the 6 years of owning this Tivo Roamio box. Comcast is the cable service.

    Virtually all the HD channels have disappeared. All of the SD channels continue to exist. I can manually tune to the channel and see it, but the guide data says "To Be Announced".

    I've tried rebooting. Dreading calling Comcast and trying to talk to someone about it...
     
  2. bob cowen

    bob cowen Member

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    Jul 31, 2017
    Is Comcast owned by Spectrum or the other way around?? If there is no relationship, then the cause of the problem may be in TiVo or the company that TiVo relies on for their channel line-up or Guide info. Otherwise the cause is probably in the cable company (regardless of what it's called). I would suggest following my suggestions of a few days ago as posted in this thread but please post the results of your efforts for all of us to see.
     
  3. bob cowen

    bob cowen Member

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    Jul 31, 2017
  4. Mech33

    Mech33 New Member

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    Feb 28, 2016
    I called TiVo and they dug into it and confirmed that the regular channel listing that we've been using this whole time has suddenly reduced the channel list, and instructed me to try using a neighboring area's channel list that still has the original list of channels.

    I haven't had a chance to try the change yet as my main TiVo unit is headless (need to get a monitor in there to make settings changes).
     
  5. bob cowen

    bob cowen Member

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    Jul 31, 2017

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    I already tried that. Changed the zip code to another local one. No difference. Escalate the problem.
     
  6. Mech33

    Mech33 New Member

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    Feb 28, 2016
    Will-do if it doesn't fix the problem. The only thing that gave me hope is the rep said they could see that my current selection was in fact missing the channels, while the other selection had the channels listed still. Fingers crossed...
     
  7. bob cowen

    bob cowen Member

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    Jul 31, 2017
    Please get as much specific details about what they try (successful or not) and share it here.
     
  8. Fugacity

    Fugacity Member

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    Oct 1, 2004
    This won't fix the problem for us, there is only one spectrum listing for all of the customers in there area the other spectrum lineups are for other districts.

    In november I was irritated that almost all the HD channels were SD so I tried to get them to fix them. I ended up just putting in a couple requests some with them, some with tvguide and got about 6 channels changed. Those channels were not deleted. I tried their lineup change form but i think it crashed, or its no longer operational. I have a spreadsheet with all of the callsigns removed and the ones that are in watch.spectrum.net which are gracenote and match zap2it.com.

    It should be easier to get them to fix it this time around since they are just gone. I may put in a request to tvguide next since at least they respond to email. But we should probably all try different ways.
     
  9. Fugacity

    Fugacity Member

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    Oct 1, 2004
    I created a tvguide case will all the channels from 218 to 391 that are missing with the resolution of all but the gold package to show they really are HD
    , hopefully it helps.
     
    bob cowen likes this.
  10. Fugacity

    Fugacity Member

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    Oct 1, 2004
    This is what i sent them, i took pictures of the orignal message on the Tivo showing what channels they deleted and the call signs. There was a message on 8/23 for me on my edge and then last friday they added some back...

    Channel # Was IS (gracenote) resolution
    218 WGNAMER WGNA 1080i WGN Ame
    223 TWCSD WEATHHD 1080i Weather
    224 FNC FNCHD 720p Fox New
    225 MSNBC MSNBCHD 1080i MSNBC H
    226 CNBC CNBCDTH 1080i CNBC HD
    227 CNNSD CNNHD 1080i CNN HD
    228 CNHN HLNHD 1080i HLN HD
    229 ESPN ESPNHD 720p ESPN HD
    230 ESPN-2 ESPN2HD 720p ESPN2 H
    231 BIG10MI BIGMIHD 720p BTN HD
    232 FSNDET FSDHD 720p FSN Det
    233 GOLF GOLFHD 1080i Golf HD
    234 NBCSN NBCSNDH 1080i NBCSN H
    235 TNT-E TNTHD 1080i TNT HD
    236 TBS-E TBSHD 1080i TBS HD
    237 TCM TCMHD 1080i TCM HD
    238 AMC-E AMCHD 1080i AMC HD
    240 BRAVO-E BRAVOHD 1080i Bravo HD
    241 A&E-E AETVHD 1080i A&E HD
    242 HIST-E HSTRYHD 1080i History
    244 TDC-E DSCHD 1080i Discove
    246 ANIMAL-E HSNHD 1080i Animal
    247 FOOD-E FOODHD 1080i Food Ne
    248 HGTV-E HGTV 1080i HGTV
    249 truTV-E TRUTVHD 1080i tru TV
    250 VICE-E VICEHD 1080i VICE HD
    251 BET-E BETHD 1080i BET HD
    253 CMT-E CMTVHD 1080i CMT HD
    254 VH1-E VH1HD 1080i VH1 HD
    255 PAR-E PARHD 1080i Paramnt
    256 SYFY-E SYFYHD 1080i SyFy HD
    257 NIC-E NIKHD 1080i Nickelo
    258 TOON-E TOONHD 1080i Cartoon
    259 FREEFORM-E FREFHD 720p FREEFOR
    260 USA-E USADTHD 1080i USA HD
    261 LIFE-E LIFEHD 1080i Lifetim
    262 ETV-E EHD 1080i E! TV H
    263 COMEDY-E CCHD 1080i Comedy
    264 TVLAND-E TVLNDHD 1080i TV Land
    265 CSPAN-1 CSPANHD 720p CSPAN H
    267 FX-E FXHD 1080i FX HD E
    268 WE-E WEHD 1080i WE HD
    269 OXYGEN-E OXYGNHD 1080i Oxygen
    270 NGC-E NGCHD 720p Nat Geo
    271 LIFEMN-E LMNHD 1080i LMN HD
    272 DISNEY-E DISNHD 720p Disney
    274 RFDTV RFDHD 1080i RFD-TV
    275 REVOLT RVLTHD 1080i Revolt
    276 FUSE-E FUSEHD 1080i Fuse HD
    280 MOTORTRHD MTHD 1080i MotorTr
    285 CSPAN-2 CSPN2HD 1080i CSPAN 2
    286 FSNDET+ FSDPLSH 720p FSN Det
    287 FS1SD GOLFHD 1080i Golf HD
    288 GOLF FS1HD 720p Fox Spo
    302 GSN-E GSNHD 1080i GSN HD
    303 OVATION OVATNHD 1080i Ovation
    304 BETTHER BHERHD NA Centric
    306 NTOON-E NIKTNHD NA NickToo
    307 DISNEYXD-E DXDHD 720p Disney
    309 MTV2-E MTV2HD NA MTV2 HD
    310 NICJR-E NICJRHD 1080i Nick JR
    311 DIY-E DIYHD 1080i DIY HD
    312 FM FMHD 1080i FM HD
    317 TEENICK-E TNCKHD NA TeenNic
    318 HALLMARK-E HALLHD 1080i Hallmar
    320 COOKING COOKHD 1080i Cooking
    321 NGEOWILD NGWIHD 720p Nat Geo
    322 FBN FBNHD 720p Fox Bus
    328 TRAVEL-E TWCTRVH 1080i Travel
    329 FYI FYIHD 1080i FYI Net
    331 REELZ REELZHD 720p Reelz H
    333 UKIDS UKIDSHD 1080i Univers
    334 DISCFAM DFCHD NA Discove
    335 SCIENCE SCIHD NA Science
    337 DESTAM DESTHD 1080i Destina
    338 ID IDHD 1080i Investi
    339 BBCW-NA BBCNAHD 1080i BBC Wor
    340 BBCAM-E BBCAHD 1080i BBC Ame
    341 BLOOM BLOOMHD 1080i Bloombe
    342 CSPAN-3 CSPN3HD 1080i CSPAN 3
    344 CRIME CINHD NA C&I HD
    346 AHC AHCHD NA America
    347 TVONE TVONEHD 1080i TV One
    348 ASPIRE ASPREHD 1080i Aspire
    349 UP UPHD 1080i UPlifti
    350 LOGO-E LOGOHD NA Logo TV
    354 DISJr-E DJCHHD 720p Disney
    357 SMITH-E SMITHHD 1080i Smithso
    359 ELREY-E ELREYHD 1080i El Rey
    360 NFLNET NFLHD 1080i NFL Net
    361 NBATV NBATVHD 1080i NBA TV
    362 MLBNET MLBHD 720p MLB Net
    363 ESPNEWS ESPNWHD 720p ESPNews
    364 ESPNU ESPNUHD 720p ESPNU H
    365 CBSSN CBSSNHD 1080i CBS Spo
    366 SEC-A SECH 720p SEC Net
    367 FS2 FS2HD 720p Fox Spo
    369 ACCHD ACC 720p ACCN HD
    370 POP-E POPHD 1080i Pop HD
    371 DSTAR DYSTRHD 1080i Daystar
    373 GAC-E GACHD 1080i GAC HD
    375 INSP-E INSPHD 1080i INSP HD
    376 BYUTV BYUTVHD 1080i BYU TV
    377 COWBOY COWBOYH NA The Cow
    379 SONLIFE SONLFHD 720p Sonlife
    380 NASA NASAHD NA NASA HD
    381 EWTH EWTNHD 1080i EWTN HD
    387 BULLDOGTVH BULLDOG 720p BULLDOG
    388 QVCPLUS QVC2HD 1080i QVC Plu
    391 SHOPLC SHOPLCH 1080i ShopLC
     
  11. Fugacity

    Fugacity Member

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    Oct 1, 2004
    This should be fixable the same way by getting Tivo/Rovi to fix their guide, I initially thought you were in the same area so its possible a guide change might work for you, but probably not. I tried this a couple of days ago and it didn't generate a case Tivo Customer Support Community but it has worked in a past changing 3 channels at a time
     
  12. bob cowen

    bob cowen Member

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    Jul 31, 2017
    FYI: I've started a discussion on the Facebook TiVo owners community page about this and getting quite a few great comments/suggestions: TiVo Owners Community Title: Is anyone missing cable HD channels after august 22nd?
     
  13. bob cowen

    bob cowen Member

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    Jul 31, 2017
    Were these the ones they added back? https://photos.app.goo.gl/TaJTXRrJV8hsMX4w5
    I got them back Friday morning also. Question: who deleted them, who added these back and how do we get the rest added back?
     
  14. Fugacity

    Fugacity Member

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    Oct 1, 2004
    Yes I got that same message. Someone at tivo deleted them, but the lineup group isn't the same as the support people. I sent in an email support for tivo last night too and they just redirected me to Tivo Customer Support Community again. I'll try later to resubmit. That form allows you to pretty easily change 3 channels at at time(as long as it works), not so easy to get them to change 111 channels off of it. Working through tvguide.com can get them to change things too. Since they get the data from tivo for tvguide and they make money off of the guide being correct or not (since people won't use it if its wrong) they have a little more pressure if they want to.

    I was looking through your comments yesterday to and this has little to do with Spectrum, back in November/December of 2019 I looked into this issue because it was just irritating to have the SD channels duplicated instead of listed as HD. So I tried a couple of methods but noone from the lineup group would really interact with me. However, the 6 channels I had them change from SD to HD(primarily because these are channels my wife watches and makes passes for) were not deleted. So my guess is that someone at Tivo deleted them all because they were duplicates to them. Possibly at the request of another customer who didn't understand or some other random cleanup routine.

    The reason why Spectrum doesn't have them listed twice in the lineup is because their equipment will auto switch to the HD channel if available. So they can just list channel 4 as channel 4 and if the customer is using and HD TV it changes the frequency to the channel 204 frequency. You could also just tune 204 and it would work as well. This frequencies match up in diagnostics in the Spectrum set top box and the tivo diagnostics if you look at which frequency stuff is tuned to. The current data in the channel list for the missing channels is coming from the cable card and or the tuning adapter, so its channel list is correct, and watch.spectrum.net has all of the channels listed as well. The difference in the streaming side of spectrum is they are all HD so 29 and 229 are both ESPNHD. Zap2it.com though which uses the same guide as Spectrum streaming stuff lists 29 as just ESPN.

    Spectrum has a pretty confusing setup with their channel lineup, but its fairly consumer friendly. But it makes explaining this to the lineup people at tivo harder for sure...
     
  15. bob cowen

    bob cowen Member

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    Jul 31, 2017
    I submitted the form about missing channels but only listed 223 (weather) and 224 (FoxNews) and then photos of some of the message
    photos of some of the many missing channels from TiVo message dated August 22, 2020
    https://photos.app.goo.gl/m8oKAUdpAfFBvmPc9
    https://photos.app.goo.gl/QFCynQ8UgixPKoob9
    https://photos.app.goo.gl/3FkeLjSL3Yeb2XNj7

    Very frustrating.

    Is this the only way to get it fixed??
     
  16. Fugacity

    Fugacity Member

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    Oct 1, 2004
    Yes, but it can be fairly quick if its just a handful of things. They accepted my form this time as well and i put all the data in there, i picked 3 missing and 1 to change from SD to HD if they just do those 4 (different from the 4 your picked) we will know they didn't read the stuff. It may be possible to call tivo support if you can get them to route stuff properly. a mistake this big in the past you could probably email corporate if they didn't change fast enough and someone might have project managed it to the right people.

    I was going to submit this stuff early last week but I was swamped at work and i figured i would make the spreadsheet first, i have sent pictures in the past and it hasn't been helpful, but i thnk in the case of your pictures it can help maybe identify the changes they could backout quickly.
     
  17. bob cowen

    bob cowen Member

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    Jul 31, 2017
    I just called TiVo. They are still working on the problem and said they have two more days (5-7 business days). My request of you: call TiVo and complain about missing channels (877-367-8486). Somehow this must be escalated. Channel guide info has been missing since August 22.
     
  18. illusion1111

    illusion1111 New Member

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    Aug 27, 2020
    Got a tivo message today.. Many of the missing channels now added back... not all though?
     
  19. bob cowen

    bob cowen Member

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    Jul 31, 2017
    Last edited: Sep 2, 2020
  20. Fugacity

    Fugacity Member

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    Oct 1, 2004
    I didn't get more channels either yet. The guide is still missing data for the missing ones i added back in on the channel list manually that are there from the cable card/tuning adapter list
     

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