Channels no longer enabled and missing program names

Discussion in 'TiVo Roamio DVRs' started by bob cowen, Aug 24, 2020.

  1. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017

    Advertisements

    For some unknown reason, numerous channels in my channel list became unchecked so the Guide doesn't see them and I missed a bunch of recordings. I re-enabled them and successfully reconnected but the titles of the programs are still missing (To Be Announced).

    Three questions:
    Why or how did many of my channels become unchecked? This happened when I was out of town.

    Will the program names automatically download and how long will it take? If not, what can I do to get the program names back?

    Finally, if this occurs again and I'm out of town, how can I re-check the channels that have been disabled?
     
  2. shwru980r

    shwru980r Well-Known Member

    3,126
    322
    Jun 22, 2008
    Force a connection to make sure your Tivo is successfully connecting to download the guide information.

    Not sure how long you were out of town, but over the air channels have been changing frequency over the past year. See if you have duplicate entries in your channel list for the same channel and if you do select the channel that is not marked with an asterisk.

    If that doesn't work, then reboot the Tivo.

    If that doesn't work, repeat guided setup and change your zip code to an adjacent zip code that you think will receive the same channels..
     
    Last edited: Aug 24, 2020
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,975
    3,675
    Dec 7, 2012
    Ashland, PA...
    The guide listed with TiVo Online matches what is on the TiVo. Online default is "My Channels". It can be changed to "All" or "Favorites".
     
  4. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    The first thing was to reboot... no change after 12 hours. The channels without programming information were not over the air channels and there have been no changes in them. I then reset the TiVo to an adjacent Zip code but there is still no programming information on the same channels after a few hours. It's set to "all channels" but I don't see any difference from that list and the "channel list" in the TiVo app. Examples of channels without info are the HD versions of: FoxNews, Weather, MSNBC, CNBC, CNN, ESPN, TNT, AMC, A&E, History, Discover, VH1, Paramount, USA, etc. There is programming info for the regular (non-HD programs) on those channels. The list of channels with info includes all of the over-the-air plus a few others: ABC, NBC, Fox, CBS, PBS, TLC, HSC, MTV, Hallmark, OWN, SundanceTV, and all of the "on-demand" channels (I don't subscribe to any). It looks like there is no "feed" for the HD channels program information.
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,975
    3,675
    Dec 7, 2012
    Ashland, PA...

    Advertisements

    I would call my supplier and ask if there has been any changes.
     
  6. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    Does the program data feed come from Spectrum Cable or from TiVo? Spectrum's guide is available on their website and shows the program info for all of my missing channels program info. Who is responsible for feeding it to my TiVo?
     
    Last edited: Aug 25, 2020
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,975
    3,675
    Dec 7, 2012
    Ashland, PA...
    You get a default list of channels during Guided Setup. Most will be checked if they have a signal. Also when you have the cable card paired, it downloads a channel list. Those two determine what is checked. This is why most members have to go through their channel list and uncheck what they don't want, like the QVC, HSN and SD channels. I also use it (on TE3), to select Favorites. When I said "most" is because premium channels will not be checked if you say "No" to the question during guided setup.

    In Diagnostics, past the tuners, has cable card information. One item is Channel List Received. That should be "Yes". From your description in post 1 it sounds like your feed sent you a bogus channel list. When the guide is displayed, hit "A" then select "All". Every channel in your list will be displayed, checked or not. If you check a channel and all you have is TBA for data, your guide data has been messed up. I never heard of TiVo causing that. In Diagnostics it always says "No" for Paired so ignore that.

    You can also view your guide with TiVo Online. It will show what you see on the TiVo. TiVo supplies guide data for tvguide.com. You might use that to get a second opinion.
     
  8. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    Spectrum tells me their cable card and tuning adapter tested fine. The Guide is still missing the same channels on my TiVo as well as at the TiVo on-line. However, those missing channels are still available at Spectrum on-line and they are all enabled in my channel list. I've reconfigured my TiVo twice and now it's set back to the correct Zip code. The process took about 15-20 minutes. Spectrum told me there is a more complete reconfiguration that I must do and it takes 45 minutes. I'm not aware of a more thorough reconfiguration other than a factory reset. Would that lose all of my one-pass recording requests? Any further suggestions would be greatly appreciated.
     
    Last edited: Aug 26, 2020
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,975
    3,675
    Dec 7, 2012
    Ashland, PA...
    If you perform a Clear Program Data & To Do List you will lose all your data. See: Tivo Customer Support Community It's in bold type.
     
  10. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    When doing the set-up again, Spectrum Livonia standard is shown as an option but I have Spectrum Livonia HD which is no longer on the menu. I tried the other choices such as none of the above or I don't know but they didn't solve the problem. Please return Spectrum Livonia HD. It serves Zip code 48331.
     
  11. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    We are in zip 48331 also and experiencing same issue. Days ago they changed some channels around and all of them have not gotten the program data.
     
  12. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    I spent an hour on the phone with Spectrum also with TiVo escalated support today. Call me (Friday) and I’ll fill you in and offer a suggestion 248-987-8468, there is hope but probably no action until next week.
     
  13. SolomonJ

    SolomonJ Member

    91
    0
    Dec 5, 2015
    I'd love to be filled in as well. I am on Spectrum in Central Florida. I have 3 cablecards with tuning adapters. One is in a TiVo Bolt, the other two are Silicon Dust HDHomeRun Primes. I'm missing half my channels on both platforms. I've been assuming it's an SDV issue. Spectrum tech came out yesterday and observed the issues on both TiVo and HDHomeRun and said they would get supervisors back to me today. That didn't happen. Instead, according to the local Spectrum Dispatch person, they just closed the service call as "fixed". Expecting area supervisor to call tomorrow, but also expecting to be disappointed that they don't call tomorrow either.

    On my Bolt, if I change channels from channel 13 to 14, which is a DRM channel here, it actually pulls up the CableCard menu instead of any error. Other channels won't tune with mostly V256 errors.

    On the HDHomeRun's, I see errors in the logs as well. I know this is a TiVo forum, but just FYI, I'm summarizing them. Notice the errors starting at 23:52.

    19700101-00:00:00 System: reset reason = power on

    19700101-00:00:00 CableCARD: USB device 05A6:0008 connected

    19700101-00:00:00 CableCARD: Tuning Resolver connected

    19700101-00:00:01 CableCARD: M-CARD inserted

    19700101-00:00:01 CableCARD: invalid session 0xDEAD (cchost_session:261)

    19700101-00:00:02 CableCARD: Tuning Resolver disconnected

    19700101-00:00:03 System: network link 1000f

    19700101-00:00:03 CableCARD: USB device 05A6:0008 connected

    19700101-00:00:03 CableCARD: Tuning Resolver connected

    19700101-00:00:04 System: ip address obtained: 192.168.7.242 / 255.255.255.0

    19700101-00:00:06 CableCARD: Technicolor/Cisco card (0103:0001)

    19700101-00:00:10 CableCARD: authentication status: authentication in progress

    19700101-00:00:10 CableCARD: authentication status: authentication success, validation success

    19700101-00:00:50 CableCARD: Tuning Resolver disconnected

    19700101-00:00:50 CableCARD: USB device 05A6:0008 connected

    19700101-00:00:50 CableCARD: Tuning Resolver connected

    19700101-00:00:53 CableCARD: Tuning Resolver downstream status: in progress

    19700101-00:00:53 CableCARD: Tuning Resolver upstream status: in progress

    19700101-00:00:53 CableCARD: Tuning Resolver authentication status: in progress

    19700101-00:00:53 CableCARD: Tuning Resolver operational status: initializing

    19700101-00:00:53 CableCARD: Tuning Resolver authentication status: success

    19700101-00:01:13 CableCARD: Tuning Resolver downstream status: success

    20200826-23:47:28 CableCARD: time changed from Thu Jan 01 00:01:43 1970 to Wed Aug 26 23:47:28 2020

    20200826-23:49:16 CableCARD: Tuning Resolver operational status: ready

    20200826-23:50:46 CableCARD: Tuning Resolver upstream status: none

    20200827-06:32:42 CableCARD: Tuning Resolver upstream status: in progress

    20200827-06:36:27 CableCARD: Tuning Resolver upstream status: none

    20200827-08:54:38 CableCARD: message: A civil authority has issued A REQUIRED MONTHLY TEST for the following counties or areas: Florida; at 4:53 AM on AUG 27, 2020 Effective until 6:53 AM. Message from FL011098. - tune to channel 765

    20200827-09:18:56 CableCARD: Tuning Resolver upstream status: in progress

    20200827-09:22:46 CableCARD: Tuning Resolver upstream status: none

    20200827-12:49:35 Tuner: tuner0 tuning 2 WESHHD

    20200827-12:49:35 Tuner: tuner0 streaming http to 192.168.7.248:57356

    20200827-12:49:36 CableCARD: tuner0 2 WESHHD access = subscribed

    20200827-12:49:47 Tuner: tuner0 http stream ended (remote closed)

    20200827-12:49:47 Tuner: tuner0 tuning 24 CNNHD

    20200827-12:49:47 Tuner: tuner0 streaming http to 192.168.7.248:57387

    20200827-12:49:48 CableCARD: tuner0 24 CNNHD access = subscribed

    20200827-13:10:28 Tuner: tuner0 http stream ended (remote closed)

    20200827-14:04:09 Tuner: tuner0 tuning 1238 USAHD

    20200827-14:04:10 Tuner: tuner0 streaming http to 192.168.7.248:52647

    20200827-14:04:10 CableCARD: tuner0 1238 USAHD access = subscribed

    20200827-14:12:17 Tuner: tuner0 http stream ended (remote closed)

    20200827-14:12:49 Tuner: tuner0 tuning 1238 USAHD

    20200827-14:12:50 Tuner: tuner0 streaming http to 192.168.7.248:57112

    20200827-14:12:50 CableCARD: tuner0 1238 USAHD access = subscribed

    20200827-14:36:10 Tuner: tuner0 http stream ended (remote closed)

    20200827-14:38:42 Tuner: tuner0 tuning 1016 WOPX-HD

    20200827-14:38:43 Tuner: tuner0 streaming http to 192.168.7.248:53754

    20200827-14:38:44 CableCARD: tuner0 1016 WOPX-HD access = subscribed

    20200827-14:40:20 Tuner: tuner0 http stream ended (remote closed)

    20200827-14:40:28 Tuner: tuner0 tuning 1016 WOPX-HD

    20200827-14:40:29 Tuner: tuner0 streaming http to 192.168.7.248:54687

    20200827-14:40:29 CableCARD: tuner0 1016 WOPX-HD access = subscribed

    20200827-15:27:13 Tuner: tuner0 http stream ended (remote closed)

    20200827-15:27:54 Tuner: tuner0 tuning 1065 WRBWHD

    20200827-15:27:54 Tuner: tuner0 streaming http to 192.168.7.248:64343

    20200827-15:27:54 CableCARD: tuner0 1065 WRBWHD access = subscribed

    20200827-16:04:31 Tuner: tuner0 http stream ended (remote closed)

    20200827-16:04:47 Tuner: tuner0 tuning 1065 WRBWHD

    20200827-16:04:47 Tuner: tuner0 streaming http to 192.168.7.248:51204

    20200827-16:04:48 CableCARD: tuner0 1065 WRBWHD access = subscribed

    20200827-16:24:05 Tuner: tuner0 http stream ended (remote closed)

    20200827-16:24:20 Tuner: tuner0 tuning 16 WRBWHD

    20200827-16:24:20 Tuner: tuner0 streaming http to 192.168.7.248:64206

    20200827-16:24:20 CableCARD: tuner0 16 WRBWHD access = subscribed

    20200827-16:28:01 Tuner: tuner0 http stream ended (remote closed)

    20200827-18:19:21 CableCARD: Tuning Resolver upstream status: in progress

    20200827-18:23:06 CableCARD: Tuning Resolver upstream status: none

    20200827-23:52:05 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)

    20200827-23:52:09 CableCARD: message: Requested channel is temporarily unavailable. Please try again later.

    20200827-23:52:10 HTTP: rejecting request from 192.168.7.248 - no video data

    20200827-23:52:10 Tuner: tuner0 http stream ended (requested time reached)

    20200827-23:54:50 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)

    20200827-23:54:54 CableCARD: message: Requested channel is temporarily unavailable. Please try again later.

    20200827-23:54:55 HTTP: rejecting request from 192.168.7.248 - no video data

    20200827-23:54:55 Tuner: tuner0 http stream ended (requested time reached)

    20200828-01:59:48 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)

    20200828-01:59:52 CableCARD: message: Requested channel is temporarily unavailable. Please try again later.

    20200828-01:59:53 HTTP: rejecting request from 192.168.7.248 - no video data

    20200828-01:59:53 Tuner: tuner0 http stream ended (requested time reached)

    20200828-02:01:07 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)

    20200828-02:01:11 CableCARD: message: Requested channel is temporarily unavailable. Please try again later.

    20200828-02:01:12 HTTP: rejecting request from 192.168.7.248 - no video data

    20200828-02:01:12 Tuner: tuner0 http stream ended (requested time reached)

    20200828-02:05:35 CableCARD: Tuning Resolver upstream status: in progress

    20200828-02:09:15 CableCARD: Tuning Resolver upstream status: none​
     
  14. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    Illusion and Soloman:

    Call Spectrum and ask to speak with a cable card or TiVo specialist. They will first try to send a technician out to your home; huge waste of time and money! I spoke yesterday with "Ben" at their cable card support group and he was very knowledgable and realized there was a problem. The missing channels are no longer in their channel line up for our area: Internet + Cable Spectrum Offers |Livonia, MI | 844-467-1242 Ben acknowledged the list was wrong because we can still manually tune to all of the "missing" channels. I discovered (when doing a set-up for the third time) that the TiVo menu of available providers for 48331 only lists Spectrum-Livonia-standard but no longer lists the option of Spectrum-Livonia-HD.
    https://photos.app.goo.gl/SQaexQWsFLXWBZjt5.

    Ben also told me that his team has a technician with at least 16 years experience with TiVo and he would contact him ASAP. Ben called me back and said that this other tech was unavailable and that he (Ben) was off Friday and Saturday and would contact this other guy when he was back at work so no work would be done on the problem until next week.

    Here is what I would suggest for both of you... Try to find this "other guy" in the Spectum TiVo/cable card support group with all of the experience; he may be available today (Friday) and tell him it's the same problem as Bob Cowen has that he discussed with Ben on Thursday morning. See if he can expedite the solution. Spectrum told me they think that TiVo gets its Guide info from a third party BUT where does the third party get the info?? From Spectrum???

    Additionally, call TiVo (877-367-8486) and tell them about the issue as well. I'm not convinced the problem is 100% the fault of Spectrum. TiVo reported my problem as a "channel mis-allign" and said they would escalate it but would take 4-6 business days. Tell them it's the same problem as was reported by Bob Cowen (case 09726575) but that you're NOT Bob Cowen, just have the same symptoms.

    Let's keep pushing these companies to work together to fix the problem and keep one another posted.
     
    Last edited: Aug 28, 2020
  15. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    Will do!!! Thanks!
     
  16. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    some channels are back, but not all. Who is fixing it? Do they think they're done or are they still working on adding ALL of them back?
     

    Attached Files:

  17. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    I got that yesterday. Didnt actually fix anything though. Still no program data
     
  18. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    There is program data for the channels that have returned. However, I think that only 15 channels returned. Missing still: 85, 110, 116, 118, 122, 123, 128, 135, 136, 140, 153, 154, 160, 166, 180, 184, 203, 218, 223, 224, 231, 232, 233, 247-251, 253-276, 280-288, 301-318, 320-322, 328, 329, 331-335, 337-342, 344, 346-350, 354, 357, 359-367, 369-381, 387, 388, 391, 396, 474,
     
  19. illusion1111

    illusion1111 New Member

    9
    1
    Aug 27, 2020
    Well Spectrum would not forward me to any specialist until i did a bunch of BS I knew wouldn't do anything. By the time that was done they indicated there was no one available to assist.... This is dumb
     
  20. bob cowen

    bob cowen Member

    35
    3
    Jul 31, 2017
    No one available.... call back Monday and insist that your call be escalated to the cable card support group. In the mean time, go to your Tivo menu, help, messages: I found a message saying that many channels were deleted on Saturday, August 22nd. These are the missing channels. My question is who deleted them and how do they get returned. I hope to hear back from Ben Monday or Tuesday.
     

Share This Page

spam firewall

Advertisements