Channel repack has begun, and it's not good!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TeamPace, Jul 2, 2018.

  1. Aug 21, 2018 #81 of 382
    TexasDVR

    TexasDVR Member

    104
    13
    Feb 20, 2013

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    About 3-4 months ago our local Dallas NBC channel 5 changed RF numbers.

    The TiVo could not cope with it. It no longer recorded the shows nor could you watch it live (unless you punched in the new RF number directly).

    TiVo support had no solution, but were aware of the problem.

    The solution, you will not like the answer, is: Do a full Tivo reset that fully reformats the hard drive, doing any thing else that will not work. I know, I tried them all first.

    Apparently, that original mapping of old RF to channel 5.1 etc. would stay even though I could also map to the new RF and channel 5.1...….it left both 5.1's in the box and the TiVo was not happy; thus the requirement to do the full potato, the full clean/reformat, and set it all up again.
     
  2. Aug 21, 2018 #82 of 382
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,349
    3,792
    Dec 7, 2012
    Ashland, PA...
    Too bad they didn't tell you to repeat GS for a far away zipcode. When you run GS with the same zipcode a new lineup isn't downloaded. I know two zipcodes which have my lineup. I have forced a rebuild by just choosing the other zipcode. Only problem is sometimes a channel addition only makes it to one zipcode. That's easy to fix.
     
  3. Aug 21, 2018 #83 of 382
    RMG2459

    RMG2459 New Member

    11
    2
    Aug 18, 2018
    I thought your fix had merit so I gave it a try. I tried a GS using a different zipcode and the channels I am having an issue with were gone. So, I did another GS with my zipcode and unfortunately the channels reappeared as before. Problem not resolved. I'm holding off a total reset for now. I am paid up through the end of the month. If problem isn't resolved by then, it will be time to cancel.
     
  4. Aug 21, 2018 #84 of 382
    HerronScott

    HerronScott Well-Known Member

    7,612
    1,126
    Jan 1, 2002
    Staunton, VA
    Neither of these are going to help your issue. You just need to wait until the lineup change is completed (and I'd still recommend submitting it yourself).

    Scott
     
    jth tv likes this.
  5. Aug 22, 2018 #85 of 382
    RMG2459

    RMG2459 New Member

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    Aug 18, 2018

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    Thanks for your input. I did submit a lineup change through a Tivo rep. Is there a better way? How would I do it myself?
     
  6. Aug 22, 2018 #86 of 382
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,349
    3,792
    Dec 7, 2012
    Ashland, PA...
    Report a Lineup Issue There is a comments section.
     
  7. Sep 9, 2018 #87 of 382
    osu1991

    osu1991 Well-Known Member

    1,435
    472
    Mar 6, 2015
    Oklahoma
    Hit Tulsa this weekend, with 2 stations changing frequencies. Now no guide info OTA for Grit, Get, H&I, Mynet or GEB. I submitted a line up change for all of them, now to see how long it takes Tivo to fix things. Its been over a year and I still can't get them to fix the info for Light TV being off 3 hrs. I finally gave up on it several months ago. This is more painful as Grit, Get and H&I are watched a lot.
     
  8. Sep 9, 2018 #88 of 382
    RMG2459

    RMG2459 New Member

    11
    2
    Aug 18, 2018
    It took Tivo about 6 days to fix my issue. I still have one issue, but I don't think it is a Tivo issue. When the repack happened, 3 channels were affected, NBC, CWplus, and H&I. NBC and H&I are fixed. I get the channel info for CWplus, but not audio/video. I'm sure if the station is still broadcasting CWplus. It isn't an issue for me because another local station does broadcast CW, and I seldom watch it anyway.
     
  9. Sep 9, 2018 #89 of 382
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    54,427
    7,495
    Apr 17, 2000
    Nevada
    I just noticed on my OTA TiVo all the channels moved around. I had to resetup my channel list. PITA because it lists like 3 versions of every channel and I only get 1 well.
     
  10. Sep 9, 2018 #90 of 382
    phox_mulder

    phox_mulder I get paid 2watch TV

    5,995
    174
    Feb 23, 2006
    Salt Lake...
    Happened here overnight as well.
    Changing the channel to the correct frequency works for tuning, but guide data has nothing.
    Redid guided setup, and like you, got 3 versions of the major 5 networks (CBS, NBC, ABC, FOX and CW), countless little independent stations (mostly Hispanic programming) along with every translator station in the state of Utah, along with some Western Colorado translators, Southwest Wyoming translators, Southern Idaho and I think I even have some Reno/Vegas translators.
    Total PIA trying to find which one is the actual correct tune-able station/frequency.

    Luckily, I'm only recording a couple things for the next couple of weeks, so can set manual recordings if need be.

    TiVo/Rovi needs to figure out how TV works out west in the huge states with lots of transators.
    It would be so much easier if they just used PSIP like the tuners in TV's.
     
  11. Sep 9, 2018 #91 of 382
    phox_mulder

    phox_mulder I get paid 2watch TV

    5,995
    174
    Feb 23, 2006
    Salt Lake...
    I just redid guided setup again, hoping to chisel down the channel options a bit.
    It is so much worse.
    Only one option for CBS and FOX, and they appear to be correct, but I lost my ABC and NBC affiliates completely, like they don't even exist.
    Even going into the channel list and selecting a channel on the frequency they moved to won't let me tune them.
    Trying again with a different zip code, seeing if that will help.
     
  12. Sep 10, 2018 #92 of 382
    phox_mulder

    phox_mulder I get paid 2watch TV

    5,995
    174
    Feb 23, 2006
    Salt Lake...
    Tried a different zip code, but still well within the Salt Lake Valley, and results were totally different.
    8 KUTV 2-1s with guide data, only one will tune, 8 more 2-2s, 4 KTVX 4-1s with guide data(previously missing ABC affiliate), and one with no guide data, and it is the only one will tune, and 4 each of the -1s. -2s. -3s, 5 KSL 5-1s with guide data(the previously missing NBC affiliate, but none of them will tune, only the one 5-1 without guide data will tune), 5 13-1's (FOX) along with 5 each of the subchannels as well) and this is duplicated for each channel down the line.

    This has all been with my original Roamio Basic.

    Tried just rescanning channels on one of my Roamio OTA's, and it's like night and day, almost all the channels I care about have guide data, and are tuneable, only the ABC affiliate 4-1 wasn't able to tune, but going into channels and selecting the one with generic call letters that include the right frequency, and I can tune and set manual recordings.

    I give up, at least for today.
    Will give things a couple days to settle down and try again midweek.
    Only recording one thing tomorrow, and it just happens to be on one of the 2 channels that didn't have to change frequencies.
     
  13. Sep 10, 2018 #93 of 382
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    54,427
    7,495
    Apr 17, 2000
    Nevada
    Good luck. I didn’t have to redo GS. All my channels were there, they were just mixed in with a bunch of others I don't get or don't care about and I had to figure out where the ones I wanted were located.
     
  14. Sep 10, 2018 #94 of 382
    chuvak

    chuvak Member

    38
    26
    Jul 21, 2006
    I reported the lineup issues for SLC using TiVo's form yesterday. This afternoon I got an email requesting OTA frequencies, channel numbers, etc. I just sent that in. Hopefully they get the guide data back on track quickly.
     
  15. Sep 10, 2018 #95 of 382
    phox_mulder

    phox_mulder I get paid 2watch TV

    5,995
    174
    Feb 23, 2006
    Salt Lake...
    That was my next step, just didn't have time yet today.
    Oddly, I haven't done anything yet on my bolt, but at least one of the the new frequencies magically showed up, with guide data.
    This was as of 10pm last night, didn't have a chance to check anything today before leaving for work.
     
  16. Sep 11, 2018 #96 of 382
    MMG

    MMG early adopter

    1,570
    13
    Dec 11, 1999
    Birmingham,...
    Rabbitears.info keeps very current lists if you need a quick list to send to Rovi/TiVo. Here’s Detroit’s: Stations for Detroit, Michigan

    To find your own market go here: RabbitEars.Info

    Choose your market and the select: “print all” to get a nice formatted list to send to Rovi/TiVo...


    Sent from my iPad using Tapatalk Pro
     
    Last edited: Sep 11, 2018
    aaronwt and chuvak like this.
  17. Sep 13, 2018 #97 of 382
    chuvak

    chuvak Member

    38
    26
    Jul 21, 2006
    SLC is fixed as of today. Four business days isn't the worst I suppose. Had a lengthy loading period after connecting to TiVo and had to go adjust my channel selections afterwards, but back to normal now.
     
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  18. Sep 13, 2018 #98 of 382
    adavidw

    adavidw Member

    69
    1
    Feb 23, 2000
    Tucson, AZ
    What zip code are you using (just in case TiVo hasn't applied the fixes to all zip codes in the DMA yet)?
     
  19. Sep 13, 2018 #99 of 382
    phox_mulder

    phox_mulder I get paid 2watch TV

    5,995
    174
    Feb 23, 2006
    Salt Lake...
    Thank you for the update.
    I'll rescan all my various TiVo's when I get home from work tonight.
    I actually haven't touched 2 of them yet, didn't want to mess them up since they were actually recording things this week.
     
  20. phox_mulder

    phox_mulder I get paid 2watch TV

    5,995
    174
    Feb 23, 2006
    Salt Lake...
    Maybe I spoke too soon.
    Just checked the app on my phone, and my guide only shows 5 channels.
    2-1, 2-2, 4-1, 4-30 and 13-1.
    Setup a backup recording for one show tonight on the "new" channel, just in case, it showed it was recording from the old channel, even though I changed it earlier this week.
     

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