Channel repack has begun, and it's not good!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TeamPace, Jul 2, 2018.

  1. Aug 1, 2019 #241 of 372
    morac

    morac Cat God

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    Nearly all the channels in Philly changed today. I submitted a request for most of the ones I could figure out.
     
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  2. Aug 1, 2019 #242 of 372
    bbb3o

    bbb3o Member

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    Just unbelievable that TiVo isn't up and on this kind of stuff well in advance.
    Large, major, publicly traded company; They manage this kind of thing as if they were just some guy working in his basement.

    It's New York fk'n City! Major networks (and all other responsible parties) have been telegraphing these changes for months. Tivo should be ready on day one.
     
  3. Aug 1, 2019 #243 of 372
    MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    Calm down, it's just tv. Tivo can't move ahead of time, or even the exact same time as the stations, as they can't confirm exactly when a station moves, until somebody tells them. That's because not all moves are successful. There's tons of things that have to happen perfectly for a station to move. It's NOT simply a case of "turning a dial to another frequency". New towers, new antennas, new transmitters, etc, etc.

    I had only had 4 stations move in my DMA, and 3 were unsuccessful the first time they tried to move, which delayed things.
     
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  4. Aug 2, 2019 #244 of 372
    sliderbob

    sliderbob Member

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    After I sent their incorrect lineup info in, a week later they say I am wrong about the lineup and to prove with pictures-which I just did.
     
  5. Aug 2, 2019 #245 of 372
    morac

    morac Cat God

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    Actually Tivo could have handled this very easily by creating duplicate guide channels with the new frequency and the same guide data. Then send a message stating to go into the channel list and select the alternate channel once the current one stops working. Yes it would require some work on the customer’s part, but not any less than what people are doing now by having to scan for channels and/or file reports.

    Actually if the software was smarter it would automatically match up the scanned channels with the channels in the guide. That’s how many TVs handle this.
     
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  6. Aug 2, 2019 #246 of 372
    pj1983

    pj1983 Active Member

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    I think Verizon tried to do something like this in the DC market; about a week ago, duplicate channels for the four major networks (ABC, CBS, Fox, NBC) showed up in the guide on my TiVos connected to FiOS. However, they disappeared before the repack changes happened.

    I'm still fiddling with my Roamio OTA, so it should be interesting to see if the frequency (and, perhaps, transmitter antenna) change improved the signal strength on a couple of the channels here that were previously marginal.
     
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  7. Aug 2, 2019 #247 of 372
    Lurker1

    Lurker1 Well-Known Member

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    I am receiving an improved signal on every single channel that has moved so far. The improvement is HUGE on a couple channels, they went from marginal/unwatchable to rock solid.
     
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  8. Aug 2, 2019 #248 of 372
    BobCamp1

    BobCamp1 Well-Known Member

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    Wouldn't that break all the season passes? How would Tivo know which frequency to record? Can Tivo software even have the same channel point to two different frequencies? Wouldn't that guide change have to be done by hand at Tivo for every single zip code? And then done again to revert things back to normal? So people would change their season passes to the new channel, then have to change them back later? How is that better than the current solution?

    What if the season pass wasn't tied to a specific channel? Would Tivo just record the lower channel number regardless if there was a signal there or not?

    What if one of the channels was moving to a frequency that had previously been occupied by a different channel? Now you've got two channels with different guide data pointing to the same frequency. Can the Tivo software handle that?

    I don't think that solution is nearly as easy as it first appears, and would make Tivo do twice as much work (and maybe a lot more if a software upgrade is needed) when they've shown they can't perform the work they already have. I think the only solution is to just suck it up -- it's not like this is going to happen often.
     
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  9. Aug 2, 2019 #249 of 372
    bbb3o

    bbb3o Member

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    They absolutely could handle this better.
    "Unil somebody tells them"? LOL
    They should be actively asking the question every single day. (FCC, etc)
    Instead, they throw it to customers to deal with it, and then 'let them know'.
    If the burden is to be upon the customer, then they should have a feature built into the OS to allow for 'correction / submission' from the channel lineup screen. Or any otrher number of ways this could all be handled by them much better. People pay them for this.
     
  10. Aug 2, 2019 #250 of 372
    Adam C.

    Adam C. Active Member

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    That's probably exactly what it is. I imagine one guy working from home, pulling these requests from a workflow queue. As far as I can tell, once the update is made in the backend there is no need to force a connection to the Tivo. It just happens.
     
  11. Aug 2, 2019 #251 of 372
    Charles R

    Charles R Active Member

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    Other DVR (software) simply lets you "map" one channel's schedule to another channel. Here I used to map the low power CBS (schedule) to the high power CBS channel.
     
  12. Aug 2, 2019 #252 of 372
    compuguy

    compuguy The Computer Guy!

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    I was wondering why that happened a week or two ago. That explains it (channel repacks).
     
  13. Aug 2, 2019 #253 of 372
    NiteCourt

    NiteCourt Member

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    Today at 6:30 PM my local ABC and FOX OTA affiliate switched frequencies with me losing 7 channels even after re-doing guided setup. Was hoping it would be updated but sadly not. Submitted a line-up change. Did a rescan on my Amazon Recast and the program guide is working beautifully with the new frequencies. And I actually get more channels with the Recast since it will keep the Canadian stations with guide data. If I add the those stations to the TiVo I can tune them but get no guide data.
     
  14. Aug 2, 2019 #254 of 372
    TonyD79

    TonyD79 Well-Known Member

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    What you saw should not be from the repack but someone giving TiVo wrong data. The channels were the numbers assigned to them for an adjacent market. Fios does not supply guide data for TiVo.
     
  15. Aug 3, 2019 #255 of 372
    Adam C.

    Adam C. Active Member

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    So how is it that the Recast can match the program guide data to the new frequency, yet Tivo needs manual intervention (via customer reporting) and a minimum of 2 days to do this? I submitted my reports on Thursday. So far 5 of the 7 channels have been updated.
     
  16. Aug 3, 2019 #256 of 372
    TexasDVR

    TexasDVR Member

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    It appears the Dallas Repack 4 is good for most devices, but not the TiVo. Since TiVo has not really completed any of the required manual clean ups for Dallas in a couple of years it is a pretty big mess.

    I will work on getting about 6 of the stations critical to me corrected at TiVo, submit the forms etc. There are about 25 or more stations that need to be fixed as well, but simply do not have the hours required to do it.
     
  17. Aug 3, 2019 #257 of 372
    TexasDVR

    TexasDVR Member

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    Ok, submitted the first group of channel request changes. One thing I did notice they have changed the input form for channel lineup corrections, now it is much easier to work with for OTA peeps and not so hard wired for just cable peeps.
     
  18. Aug 3, 2019 #258 of 372
    gonzotek

    gonzotek tivo_xml developer

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    Thanks for this!
     
  19. Aug 3, 2019 #259 of 372
    Bigg

    Bigg Cord Cutter

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    Hartford-New Haven is a mess right now. The moved channels showed up in the channel selection screen, and I selected them and de-selected the old ones, but they haven't moved the guide data over yet. I forced a connection and nothing. I guess I'll wait and see. I don't have anything terribly important in the next day or two.
     
  20. Aug 3, 2019 #260 of 372
    Adam C.

    Adam C. Active Member

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    Really? It appears to be the same form they have been using for years. I'm using www.tivo.com/lineup
     
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