Channel repack has begun, and it's not good!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TeamPace, Jul 2, 2018.

  1. TexasDVR

    TexasDVR Member

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    Thanks. That link is for cable users only and it will not accept my data as an OTA user. I was not able to find the Report a Lineup Issue for OTA peeps
     
  2. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    Say what? I'm not a cable user (OTA only), and it worked just fine for me. I told you exactly how to use it, and even gave you my EXACT example I just used to get my 4 stations fixed.

    Check that "Missing Channels" box, and it opens up for adding info, as I showed.

    No more excuses. It won't get fixed soon until you submit one. So get on it if you are serious.

    In this box:
    "Name of Satellite or Cable provider:"

    Enter this statement:

    "I am OTA only, with outside antenna"
     
    Last edited: Jun 28, 2019
  3. TexasDVR

    TexasDVR Member

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    I finally over rode the input screen. I don't think they want you to report problems
     
  4. TexasDVR

    TexasDVR Member

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    Yes the input screen if for cable only, but I over rode it; basically every field. Anyway it is submitted.
     
    MikeBear likes this.
  5. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    May 21, 2015
    Mid-Michigan
    You'll get an email acknowledging it. You can later log into your Tivo account, and check on its status. Or wait a few days, and you'll get an email when it's completely resolved.
     
  6. Adam C.

    Adam C. Active Member

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    Jul 24, 2017
    I noticed on the Channel Settings screen there is an option that says "Clean up channel list". Has anyone ever tried this? Does it just remove all the star (*) channels?
     
  7. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    May 21, 2015
    Mid-Michigan
    I think it's to remove any channels added to the list, that have since been removed, yet are still in your list. My list has channels from my entire state, PLUS states around me.

    Crazy, and only started since Rovi took over. I just know which stations are mine, keep those checked, and UNcheck any that Tivo adds from time to time, yet that I can't possibly receive OTA.

    I just found this:
    https://support.tivo.com/articles/Essential_Summary/Guide-Updates-Duplicate-OTA-Channels

    And this:

    https://support.tivo.com/articles/F...he-Display-Guide-Options-in-the-Program-Guide
     
    Last edited: Jun 28, 2019
  8. TexasDVR

    TexasDVR Member

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    My TiVo box is the Experience 4.

    Unfortunately, none of those steps have any affect. Running the "Clean UP" and then rescan etc. has no change on my TiVo Also, it seems to make no difference if the "Guide" is set to "all channels", "channel lists" or "favorites"; the results are the same, no changes or correction are made. There is no option for "My Channels" as indicated in the item 1 of the instructions. At least I have not found it?

    Interestingly, on the last page of the instructions it shows a picture of FOX duplicate (the same problem I am having with TBN 58-1) AND the explanation above it says it will add the frequency for to the channel list, which it will; BUT you cannot get the program information nor be able to use "one pass" because there is no program data associated to it (the new frequency for 58-1 RF 21).

    So basically, Clean Up channels serve no purpose at all for me.
     
  9. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    Mid-Michigan
    Ok, for some reason you have some wrong ideas. Tivo allows you to scan for OTA channels (the * ones in your channel list) It allows you to watch them, BUT, they will NEVER have guide data, EVER if they are * ones, and you've checked them in your channel list, and are watching them, because they are not in Tivo's database due to whatever reason (frequency change in REpack's case).

    Tivo MUST adjust their data base to say which guide data belongs to which RF frequency channel. Tivo's do NOT use the channels PSIP data for guide info.

    UNTIL they do that, you will not get guide data for those channels. Why they haven't done it in the week during your DMA's move, I don't know. They don't move ahead of time, or at the exact same time.

    First, the channel must move successfully to their new RF freq., and be lit up.
    Second, the channel engineers MUST let Tivo know they have moved.
    Third, we end users submit "Lineup Change" and let Tivo know they have moved.

    Once Tivo confirms with the channel engineers, (up to 14 days), they then modify their database and attach the guide data for that moved channel.

    You then follow their email instructions, and you get guide data back. In MY case, I also had to go back into my Channel List, UNselect the * channels, and REselect the Tivo listed channels such as:

    5.1 WNEMDT
    5.2 WNEMDT2
    5.2 WNEMDT3
    5.4 WNEMDT4

    Until Tivo fixed them, and until I did that added to their instructions, I did NOT get guide data for my 4 channels that moved.

    So, be patient now that you submitted the Lineup changes, and you should see it fixed.
     
    unclehonkey and cummingsje like this.
  10. Jul 8, 2019 #230 of 372
    pj1983

    pj1983 Active Member

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    DC-area residents, FYI: WRC (NBC Channel "4", RF 48) and WPXW (ION Channel "66", RF 34) are running re-scan advisories for a change effective August 2nd. WRC is moving to RF 34 and WPXW is moving to RF 35 according to Wikipedia.
     
    compuguy likes this.
  11. Adam C.

    Adam C. Active Member

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    There are at least 4 channels in the NYC area changing frequencies on August 1 and 2nd. Do we need to report these to Tivo or are they aware of when these changes occur?
     
  12. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    Mid-Michigan
    Do NOT report them until they actually change. They are supposed to be aware, but I wouldn't trust that they'll do it in a timely manner all by themselves.

    AFTER the station moves successfully (not all moves are successful the first time), then submit a "Lineup Change" to Tivo. They'll confirm with the station, and then they'll fix the guide.

    Until then, you can do a channel scan and watch the channel on it's new RF frequency, you just won't have a guide.
     
  13. videobruce

    videobruce OTA is still alive

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    Buffalo NY
    This should be a 'sticky'
    Wait until the s*it really hits the fan. Then there is ATSC3. :rolleyes:
     
    compuguy likes this.
  14. Adam C.

    Adam C. Active Member

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    Jul 24, 2017
    For those of you that submitted OTA channel updates, how long did it take Tivo to complete them? I submitted WNYW (Fox 5) NYC yesterday. I know their canned email says 5-7 business days. Wondering if that is really accurate.
     
  15. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    May 21, 2015
    Mid-Michigan
    I had two of them done overnight. The other two took about 5 days for some reason. They don't do it JUST based on your submission, they also double-check with the station engineer. If that's delayed, it takes a little longer.
     
  16. Aug 1, 2019 #236 of 372
    BadMouth

    BadMouth Member

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    Feb 29, 2016
    Thought I escaped the repack with only one change, but two other channels are changing tomorrow. One is changing to the frequency of the other! (which is changing to a different frequency). It doesn't make a lot of sense to me because their towers are right next to each other. I hope this goes smoothly.

    Thank you for posting a process to wait, then report.


    Sent from my LM-V350 using Tapatalk
     
  17. Aug 1, 2019 #237 of 372
    TexasDVR

    TexasDVR Member

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    For the Dallas market for Repack 3 took one week.

    Tomorrow 8-2-2019, another weekend mess, Repack 4 will take place. I think there are only 3-4 stations basically trading RF's etc. Perhaps the local stations will have it all workout out by the end of next week. Then I will submit another change to TiVo and wait. Maybe the whole process can be completed in two weeks this time?
     
  18. Aug 1, 2019 #238 of 372
    Adam C.

    Adam C. Active Member

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    I have 7 channels in NYC that just changed this afternoon. Somehow Tivo had the sense to update WNBC ahead time. Now I have to report 6 more :(
     
  19. Aug 1, 2019 #239 of 372
    MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

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    May 21, 2015
    Mid-Michigan
    Do it quickly, since the weekend is coming up. I had mine ready to go for all 4 stations. I just filled them all out ahead of time, each in their own tab. Once the station successfully moved, I sent them out in turn.
     
  20. Aug 1, 2019 #240 of 372
    Adam C.

    Adam C. Active Member

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    Jul 24, 2017
    Just got them all in. The one I submitted on Tuesday was completed this afternoon.
     
    MikeBear likes this.

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