Channel repack has begun, and it's not good!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TeamPace, Jul 2, 2018.

  1. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    158
    May 21, 2015
    Mid-Michigan

    Advertisements

    My WBSF-46 still doesn't have guide data, and the Lineup change submitted to Tivo has changed from "Resolution Sent" to "Researching" in the last 2 hours since I checked.

    Not sure what there is to "research", as the station clearly changed successfully on Friday afternoon.
     
  2. NorthAlabama

    NorthAlabama tabasco rules

    12,657
    3,838
    Apr 19, 2012
    sweet home, al
    tivo must have confirmation from the station itself that authorizes any changes, they can't make these decisions by viewer feedback alone.
     
    MikeBear likes this.
  3. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    158
    May 21, 2015
    Mid-Michigan
    That makes sense. So WEYI & WNEM had probably already submitted a change to Tivo, so they got done within 24 hours. WBSF & WAQP must have been slackers.
     
  4. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    158
    May 21, 2015
    Mid-Michigan
    WBSF-46 guide data now fixed.

    EDIT: I just received this as a Facebook PM reply to WAQP-49:

    We apologize for your loss of signal and our late response to your complaint. For the next several weeks, TCT will be making changes to the antennas, which may cause a loss of signal. However, the good news is that these changes will improve the quality and reach with the Gospel. Please be patient, and thanks for being so loyal to TCT. Have a blessed day!
     
    Last edited: Jun 25, 2019
    cummingsje likes this.
  5. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    158
    May 21, 2015
    Mid-Michigan

    Advertisements

    I just received this from Tivo, though I still can't receive WAQP-49 at the moment due to their antenna issue. I have confirmed with some others closer to their tower, that they are in fact up and broadcasting, even though at a much lower power:

    • Frequencies for WAQP 49.1-49.3 have been updated to 36.
     
  6. TexasDVR

    TexasDVR Member

    104
    13
    Feb 20, 2013
    Channel Repack in Dallas June 21 2019, is a major mess. It is almost a week now; but many of the OTA stations are getting things fixed.

    TiVo Bolt VOX, does not handle any of it well at all. There needs to be a clear cut way to actually delete all the scanned channels and programming information and do a complete "guided setup", while keeping the recordings in the box.
     
  7. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    158
    May 21, 2015
    Mid-Michigan
    That's odd, I've redone my Guided setup on my Roamio at least 10 times over the last week due to the repack, rebooted, re-ran network connection, etc and I never affected any recordings. They are all still there.

    I'm still not running Hydra, if that makes any difference. But doubt that it does.
     
  8. just4tivo

    just4tivo Active Member

    562
    200
    Dec 9, 2015
    Channels frequency change 6/21/19. broadcaster notified TiVo in advance of the change.

    Sure enough 6/21/19 channel signals disappeared. Managed to get the TiVo tuners to acquire the channels at new frequency but the guide info wasn't there.

    Contacted lineup specialist(?) and placed a report.

    Received an email 6/26/19 that the lineup issue was resolved.

    6/27/19 lineup issue still there... no program info for channels at new frequency. "To be announced"

    Guess I'm on the wrong side of the international dateline and will have to wait another day?
     
  9. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    158
    May 21, 2015
    Mid-Michigan
    Here's the emails I received from Tivo for my lineup changes. try their solutions and see if you get guide data now. You may also have to RE-select the original channels in your Channel List AFTER doing the below, as the guide data would NOT be attached to the scanned in * channels you been watching before the fix:
    ----------------------------------------------------------------------------------
    Thank you for contacting TiVo’s Channel Lineup Department.

    We are glad to inform you that your channel lineup request has been completed. Your TiVo will automatically receive the updated lineup within 24 hours. If you do not see the updated lineup after this time please try the following:

    Connect to the TiVo service. To perform a service connection, please see How to Force a Connection to the TiVo Service. Tivo Customer Support Community

    Followed by a restart. To restart, please see How to Restart or Powercycle a TiVo Device. Tivo Customer Support Community
    --------------------------------------------------------------------------------------
    Try the above solutions from my Tivo Lineup changes
     
    Last edited: Jun 27, 2019
  10. TexasDVR

    TexasDVR Member

    104
    13
    Feb 20, 2013
    Does any one know how to keep the recordings and delete all the channels, favorites, guide data, and all data except the recordings so a "clean guided set up" can begin?
     
  11. just4tivo

    just4tivo Active Member

    562
    200
    Dec 9, 2015
    Same email I got but the correction wasn't in the stream till 5 minutes ago. All is well... for now... I hope... maybe
     
    MikeBear likes this.
  12. JohnS-MI

    JohnS-MI Active Member

    785
    120
    Jan 25, 2014
    SE MI
    To reiterate what MikeBear said, you pretty much have to go into the channel list and sort out the mess for yourself.

    My experience was that each channel was listed 3 times by the PSIP or advertised channel number:
    *The original listing the guide used to be attached to
    *The listing the Tivo found by channel scanning, marked with * and no guide.
    *The new listing with guide data.

    As Tivo won't admit there is an RF channel number, you have to experiment and determine which listing has both video content and guide information, and eliminate two listings. Repeat for each subchannel. All this is after you wait a day or so for the third listing to be added as the Tivo "lineup correction."

    However. The antenna signal strength option can help as it does include the RF channel number.

    But the process sucks as it depends on Tivo supplying the correct new listing and you personally eliminating the two wrong, obsolete listings.
     
  13. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,384
    3,807
    Dec 7, 2012
    Ashland, PA...
    Repeat Guided Setup. Or. With TE3, move all recordings to your computer, run a C&DE, then copy the content back. Won't work if your content is copy protected or you are running TE4. As you may have noticed, GS doesn't erase everything.
     
  14. TexasDVR

    TexasDVR Member

    104
    13
    Feb 20, 2013
    Guess I just do not get it.

    Channel Listings, Clear does not let me delete them. Only allows me to clear the ones with *

    Guided Setup. I think I have done that three times now. Basically, it just produces the same incorrect or incomplete information. Any old station that has a new RF does not have any program data.

    For Example: There are two sets of 7-1 channels (two different RF's), neither have been active in the Dallas area for a long time and I cannot get rid of them.

    Station 58-1, I finally got TiVo recognize the new correct RF to produce both picture and sound, but cannot get the program data to appear to set up one-pass options. It has been that way for a few days.
     
  15. Adam C.

    Adam C. Active Member

    391
    222
    Jul 24, 2017
    I never understood it either. I'm in the NYC area and there are channels still listed that have not existed in years. The problem is these subchannels move around. Tivo eventually fixes them but never removes the old listing so there is so much garbage lying around. Also, I have always assumed that channels with a star (*) are channels that my antenna has picked up but did not match any channels in the Tivo list. However some of these star channels I can tune to and it says No Signal. I'm lost.
     
  16. Lurker1

    Lurker1 Well-Known Member

    737
    329
    Jun 4, 2004
    TiVo Corporation does not get it. The repack has been going on for a year now and they are still handling it very poorly. 3 phases botched and 7 more to go.

    Before Rovi, the TiVo OTA guide was actually pretty good. Maybe a handful of bogus channels. Post-Rovi, my OTA channel list is at least 90% nonexistent, duplicate, or erroneous channels. Figuring out which channels to enable or disable took several painful hours.
     
  17. JohnS-MI

    JohnS-MI Active Member

    785
    120
    Jan 25, 2014
    SE MI
    You can deselect them from the "My Channel" list. Then they don't appear in channel up/down sequence.
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,384
    3,807
    Dec 7, 2012
    Ashland, PA...
    If your guide is set to "All" (not the default), then the channel list checked channels are ignored. The default guide setting of "My Channels" will follow the checked channels. I noticed that the last two updates from TiVo do not check the added channels on my cable feed. Probably feedback from users getting upset with new channels added.

    My guide has only been set to "Favorites" since forever.
     
  19. TexasDVR

    TexasDVR Member

    104
    13
    Feb 20, 2013
    So far nothing works.

    This is the same problem I had with 5-1 NBC with the Repack Phase 2 a couple of years ago with a different TiV0. The only thing that would fix it was clear and delete everything and force the format hard drive to clear it all out and start over.

    I have no idea if "clear and delete everything" will format the hard drive or not on the new TiVo?

    The TiVo on screen instructions provide zero information.

    This is the heart of the problem:

    Old Channels like 58-1 (RF 45), still receive the TiVo programming data (but of course it is not longer there). The new channels like 58-1 (RF 21) are there (you can tune to it), BUT Tivo Does Not recognize it at all. Therefore you cannot do anything like "One Pass" etc. you can only do manual record IF you know the date, time, channel, etc.

    In other words how do you stop the TiVo from using RF 45 for programming data when it is no longer there AND do you make start using RF 21 and apply the programming data to that specific channel?

    If anyone knows how to fix this problem, I am all ears.
     
  20. MikeBear

    MikeBear Letting my mind wander, luring it back with candy.

    518
    158
    May 21, 2015
    Mid-Michigan
    You submit a Lineup Change to Tivo. Report a Lineup Issue

    Use the "Missing Channels" section, and the "Any other info that you have regarding this lineup change:" comments section.

    They'll confirm with the station, and fix it.

    For instance, on mine I put it this way:

    Channel (Ch. #) 5.1 is missing and it should be listed as (Ch. Letters) WNEMDT
    Channel (Ch. #) 5.2 is missing and it should be listed as (Ch. Letters) WNEMDT2
    Channel (Ch. #) 5.3 is missing and it should be listed as (Ch. Letters) WNEMDT3

    Then in the comments:

    "WNEM-5 recently moved from RF22 to RF30" That means WNEMDT is 5.1, WNEMDT2 is 5.2, etc"
     

Share This Page

spam firewall

Advertisements