Channel repack has begun, and it's not good!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TeamPace, Jul 2, 2018.

  1. Jul 2, 2018 #1 of 366
    TeamPace

    TeamPace Active Member

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    I'm located in Dayton OH and two of our stations just made the switch to their new post "channel repack" frequency. There was almost no warning. So of course TiVo stopped receiving or recording those stations including sub-channels. TiVo's guide data is populating the old frequency channel. A rescan finds the new channel but without guide data. I haven't contacted TiVo yet but surely they knew this was coming? Virtually all of our local stations are moving so this problem is going to repeat itself.

    If this is how the repack transition is going to go, all of us OTA TiVo folks are in for a rocky ride!

    There are other weird things happening from the repack as well but I'm not going to go into that here.
     
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  2. Jul 2, 2018 #2 of 366
    NorthAlabama

    NorthAlabama tabasco rules

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    since this is happening nationwide, i would hope tivo has a solid and tested plan in place to handle each market as it occurs...btw, are you interested in any north dakota beachfront property? :)
     
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  3. Jul 2, 2018 #3 of 366
    tarheelblue32

    tarheelblue32 Well-Known Member

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    This is disappointing to hear, but not really surprising.
     
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  4. Jul 3, 2018 #4 of 366
    NashGuy

    NashGuy Well-Known Member

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    TiVo's solid and tested plan = waiting for customers in each affected area to file station frequency change reports via their support site
     
  5. Jul 3, 2018 #5 of 366
    haleysj

    haleysj New Member

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    Boo, just ran into this accidentally, was checking signal strength for other reasons and found it odd 26 was black screen.

    Had to rescan for 2 and 26. Program data "to be announced" now

    Filled out their lineup issue web page, hopefully they are not all on holiday this week.





    Sent from my Nexus 6P using Tapatalk
     
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  6. Jul 3, 2018 #6 of 366
    JOHN R GRILLOT

    JOHN R GRILLOT New Member

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    There are other weird things happening from the repack as well but I'm not going to go into that here.
    I have the same problem here in Dayton. I wish I would have found and joined this forum BEFORE wasting 2 hours with tivo support where they told me my antena probably needs a booster or needs to be adjusted. I thought they were wrong so that's why I joined this forum. I'm glad I found this thread. I guess I should just keep rescanning until it's fixed?
     
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  7. Jul 3, 2018 #7 of 366
    NorthAlabama

    NorthAlabama tabasco rules

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    use this link to report, get a reference number, and call once a day until it's resolved. you can check the status under your account at tivo.com, so when they close it without resolution, you can create another ticket, and start over. if your symptoms persist for longer than one week, see your doctor your next step is to Contact the Executive Relations Team with the ticket number(s):

    Report a Lineup Issue
     
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  8. Jul 3, 2018 #8 of 366
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Usually your TiVo displays a message when your channel lineup changes. I'm not sure if there will be a message in this case.

    Calling TiVo support is not healthy. :)
     
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  9. Jul 3, 2018 #9 of 366
    TeamPace

    TeamPace Active Member

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    Ohio
    Thx for this link. Unfortunately it wouldn't let me send the form because I don't have a case number yet. Tried chat support and they have me doing a guided setup which isn't going to fix it unless the guide data has been fixed. This is going to be a nationwide debacle if Rovi hasn't made any plans for dealing with the channel repack. I have a group of about a dozen families that I've helped cut the cord and go with TiVo OTA. So this is affecting all of them as well.
     
  10. Jul 3, 2018 #10 of 366
    TeamPace

    TeamPace Active Member

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    Ohio
    I'll try to post an update once this is resolved
     
  11. Jul 3, 2018 #11 of 366
    NashGuy

    NashGuy Well-Known Member

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    May I suggest changing your phone number and email address and going into hiding until mid-2020?
     
  12. Jul 3, 2018 #12 of 366
    Charles R

    Charles R Active Member

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    I have had two stations so far... one was working after a Repeat Guided Setup (the day it moved) and the other (luckily I don't watch) took several days after I reported it. I called support and they ran it up the chain (after verifying some details). This is one area they should really pay attention to... as the customer is helpless in getting it resolved.
     
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  13. Jul 3, 2018 #13 of 366
    dlfl

    dlfl Cranky old novice

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    This will postpone any thoughts I had about switching from cable to OTA for a while. I'm also in the Dayton OH area -- did channel 2 drop 2-3 in their repack?
     
  14. Jul 3, 2018 #14 of 366
    dstoffa

    dstoffa Member

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    It might not be Tivo's problem. The station is probably not identifying itself properly by its call letters (or whatever it uses to identify a signal), and the Tivo doesn't know what it's receiving.

    I'd check with a TV tuner to see how each station in your market is actually identifying itself, to see if its using call letters in the stream and providing the proper virtual channel numbers so the Tivo can figure out what it is tuning.

    If the virtual channel numbers are not changing, and everything on the broadcast TV side has been setup properly, a rescan of TV signals should clear up any issues.
     
  15. Jul 3, 2018 #15 of 366
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I'm pretty sure it is. The repack has been known for a while. However, I don't expect TiVo to be watching every DMA. This is not over. We can only hope that TiVo fixes the changes quickly.

    With OTA, TiVo tries to blanket an area that has no relationship to a zipcode's ability to receive a channel. The downside is that maintenance for such a large database is hard.
     
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  16. Jul 3, 2018 #16 of 366
    tenthplanet

    tenthplanet Well-Known Member

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    Voice emerging from the sky: "We can still track him" :eek: Wha...Heh I'm not the voice, I swear o_O:eek::eek::eek::eek:.
     
  17. Jul 3, 2018 #17 of 366
    NashGuy

    NashGuy Well-Known Member

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    That's what the tin foil hat is for. :D
     
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  18. Jul 3, 2018 #18 of 366
    tenthplanet

    tenthplanet Well-Known Member

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  19. Jul 3, 2018 #19 of 366
    NashGuy

    NashGuy Well-Known Member

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  20. Jul 3, 2018 #20 of 366
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    I know it's cable, but I put it a lineup request on Friday to add two new channels. It was done today.
     
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