Channel not authorized - Fios

Is the cablecard paired?

https://www.verizon.com/fiostv/selfinstall/CableCARDUserGuide.pdf

 

Not getting the Fox News channel is an indication that the card may be activated but not paired IIRC.

I would follow the procedures to pair the card and see if that fixes it.

 

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I had the same issue with Spectrum for FXM (Fox Movie Channel). After multiple attempts to fix the issue I just gave up. Luckily I was on their Choice program which gives me the option of choosing 10 channels on top of local and a few other programs, so I just chose another channel and called it a day. Bottom line it's not a pairing issue, just a glitch on their end.

 

interesting. are you also getting this problem with other Fox channels like FX and FXX? i got a new to me Bolt. activated it fine by calling tech support. Then a few days later i noticed FX, FXX, and FOx news were not coming in. In fact it was taking me to the cable card install screen directly when i tuned to them.

Called tech support and they had to re-activate the card and "validate it" ..apparently that last step wasn't done initially. It's interesting that it was all the Fox channels that weren't coming in. I also wonder if those channels have some premium tag to them. They're the only channels on which i've recorded movies that get tagged w/ copyright protection and i can't transfer them to other tivos.

anyway, long story short, may want to just call Fios tech support and explain to them the issue and that you may need to re-validate the card or something.

 

Yeah, that number is pointless. You have to call the main 1800-verizon, ask for TV tech support, then to speak to a rep. then during the hold they'll attempt to automatically fix the issue, ask you if it fixed it, press 1 for yes, 2 for more time or continue to hold. No option that it didn't work. Go through that another time, then you're actually in the queue to talk to someone. And i too noticed that my internet connection would hiccup during that test, gotta make sure you're not using Voip / wifi calling.

I've had to call them 4 times during my time troubleshooting my old premiere and setting up the replacement and previously mentioned Bolt. 3 out of the 4 times had to wait less than 5 minutes. The last time was a 10 minute wait. Calling during the day was shorter wait times.