Channel not authorized - Fios

Discussion in 'TiVo Help Center' started by Francorossobianco, Dec 24, 2020.

  1. Francorossobianco

    Francorossobianco Member

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    Aug 23, 2018

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    Anyone got a quick solution to this message? (V58) Channel not authorized contact your cable provider...
    This is for one channel that I do have (Fox news, please skip the editorial comments I don't watch news channels anyway, I just like to get everything I pay for).
    So I can call Tivo and I can chat with Verizon but if this is a common thing that's got an easy fix like reboot, reseat cable card, Tivo service connection, I'd love to hear it.
     
  2. jay_man2

    jay_man2 jay_man-also TCF Club

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  3. Francorossobianco

    Francorossobianco Member

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    Aug 23, 2018
  4. jay_man2

    jay_man2 jay_man-also TCF Club

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    Not getting the Fox News channel is an indication that the card may be activated but not paired IIRC.

    I would follow the procedures to pair the card and see if that fixes it.
     
    Last edited: Dec 24, 2020
  5. Wayoverpar1

    Wayoverpar1 Member

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    I had the same issue with Spectrum for FXM (Fox Movie Channel). After multiple attempts to fix the issue I just gave up. Luckily I was on their Choice program which gives me the option of choosing 10 channels on top of local and a few other programs, so I just chose another channel and called it a day. Bottom line it's not a pairing issue, just a glitch on their end.
     
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  6. milo99

    milo99 Well-Known Member

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    interesting. are you also getting this problem with other Fox channels like FX and FXX? i got a new to me Bolt. activated it fine by calling tech support. Then a few days later i noticed FX, FXX, and FOx news were not coming in. In fact it was taking me to the cable card install screen directly when i tuned to them.

    Called tech support and they had to re-activate the card and "validate it" ..apparently that last step wasn't done initially. It's interesting that it was all the Fox channels that weren't coming in. I also wonder if those channels have some premium tag to them. They're the only channels on which i've recorded movies that get tagged w/ copyright protection and i can't transfer them to other tivos.

    anyway, long story short, may want to just call Fios tech support and explain to them the issue and that you may need to re-validate the card or something.
     
  7. Francorossobianco

    Francorossobianco Member

    38
    2
    Aug 23, 2018
    You hit it! I haven't checked all my channels but the ones that I know of are
    Foxnews
    FS1
    FS2
    Big Ten Network
    Also I get that weird pairing screen only on the Bolt, the Mini's have the "Channel not authorized V58" message.
    I've tried chatting with Verizon at least five times. Each time they send some signal that disconnects my internet and I have to start over. I guess Monday I'll call them and wait on hold for a century. I also tried calling the Cable card pairing number but you need an authorization code and you can't get a live human so no luck there.
     
  8. milo99

    milo99 Well-Known Member

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    Yeah, that number is pointless. You have to call the main 1800-verizon, ask for TV tech support, then to speak to a rep. then during the hold they'll attempt to automatically fix the issue, ask you if it fixed it, press 1 for yes, 2 for more time or continue to hold. No option that it didn't work. Go through that another time, then you're actually in the queue to talk to someone. And i too noticed that my internet connection would hiccup during that test, gotta make sure you're not using Voip / wifi calling.

    I've had to call them 4 times during my time troubleshooting my old premiere and setting up the replacement and previously mentioned Bolt. 3 out of the 4 times had to wait less than 5 minutes. The last time was a 10 minute wait. Calling during the day was shorter wait times.
     
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  9. Francorossobianco

    Francorossobianco Member

    38
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    Aug 23, 2018
    So believe it or not they have been calling me out of the blue each day and trying to help. Three days in a row now. Of course nothing they do works and each time I have to explain the problem again, give them the channel numbers, host ID blah blah.
    I think I'll go to a Verizon store and get a new cable card. Anyone think that will work?
     

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