Channel Missing/No Signal for Channel

Discussion in 'TiVo Help Center' started by joaustin, Sep 26, 2016.

  1. joaustin

    joaustin New Member

    6
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    Dec 7, 2004

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    Hello,

    I am trying to determine if this is a cable company (Comcast) problem or a Tivo problem before I contact Comcast. It seems like this happened during the guide update around late August but I just haven't had time to troubleshoot it.

    I have one channel (local Fox Affiliate in HD) does not work. SD version works of course. The on-screen message shows "Searching for Signal" and when I go into the Tivo Diagnostics, it shows that there is no signal for that channel and the modulation goes between QAM 64 and 256. I will attach a picture.

    I have tried restarting and rerunning the Guided Setup.

    Any ideas on what the cause might be?

    Thanks.
     

    Attached Files:

  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,269
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    Dec 7, 2012
    Ashland, PA...
    It's a Comcast problem. I think this is their cable card number: 877-405-2298
     
  3. joaustin

    joaustin New Member

    6
    0
    Dec 7, 2004
    This was a Comcast problem as suspected. It appears that the connection at the tap was just barely hanging on. I think it was damaged when a tech visited back in August.
     

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