Channel List Keeps Incorrectly Changing

Discussion in 'TiVo Help Center' started by tmelander, May 31, 2020.

  1. tmelander

    tmelander New Member

    3
    0
    May 31, 2020

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    I'm so frustrated with Tivo right now. They've made channel list changes that are completely incorrect, the guide doesn't match the live feed, starting in December, then making a bunch of changes soon thereafter that don't match the programming. I don't know where they're getting them from. I have a Bolt, am a Comcast/Xfinity subscriber in Minneapolis with nearly all the channels. So, I call in:

    1) I provide a few of the channels at issue, and they tell me that's enough, that the person who's in charge of making changes will figure out the rest. That didn't happen. They changed the few channels I told them about.

    2) I call back and go through pretty much the same conversation. There are so many channel wrong that I spend a LOT of time on the phone until the agent tells me this is enough, all problems will be fixed. Same story as last time. They only changed the channel listing I specifically mentioned.

    3) On Friday I have all my ducks in a row. I have my Comcast channel listing, and I tell Tivo every channel they've got wrong. I got through them all, and I was pretty satisfied the problem would be resolved. Today I get a message that various other channels have moved (they haven't) and a whole bunch of the channels I had them correct in 1 and 2 above were "deleted" (they weren't, the live feed from Comcast is still the same).

    As far as I can tell, Comcast made changes in December and pretty much hasn't changed its lineup since, (one exception, they had to keep Starz for a short while) yet Tivo has gone crazy making changes that don't match the programming at all.

    I have no idea where they're getting this other incorrect information from. I've told them about the incorrect changes they've been making, but they appear unphased that anything larger is going on. What to do?
     
    Last edited: May 31, 2020
  2. Mr Tony

    Mr Tony formerly known as "unclehonkey"

    2,536
    1,874
    Dec 20, 2012
    Mankato, MN
    use the report a lineup change
    Report a Lineup Change

    interesting that other folks with Comcast in Minneapolis havent mentioned it.
     
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,388
    3,809
    Dec 7, 2012
    Ashland, PA...
    They can get incorrect information from anybody. First, get a lineup on www.zap2it.com which is 99% accurate. Using the above mentioned form, they ask "where did you get your information?". That web site uses Gracenote, so that's your source. Do not use tvguide.com since they use TiVo's data. Also, don't expect data past 8 days to be worth changing. If it's good for 8 days, live with it. Everything past that is junk and fix the first week first. My experience is if you catch an error it can be fixed in about four days. If they fix it you will get an email. When you ask for it to be fixed you get an email. Print it and write the problem on it. Good luck.
     
  4. tmelander

    tmelander New Member

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    May 31, 2020
    Thanks, both, but...The form wants all the problem channels. I've given them changes like asked for on the form, but they're not fixing the problem. Also, why would I give them a channel lineup that is not Xfinity's lineup directly? Other than the fact, of course, that I can't get a link that is specific to my location. Thanks, Comcast. And I have no idea what you're saying with data past 8 days. I just want the guide to reflect the programming that is on now. They don't have the channels right, so 8 days is the least of my worries.
     
  5. kpeters59

    kpeters59 Well-Known Member

    3,221
    670
    Jun 19, 2007
    Houston, Texas

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    Have you tried using a different Zip Code from around your area?

    -KP
     
  6. Francorossobianco

    Francorossobianco Member

    38
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    Aug 23, 2018
    I hear ya. Just happened to me this morning. I got a message that the channel lineup had changed. The message deleted two of my local channels (DC area fios) and added two channels I don't recognize. Tuning to the "new channels reveals that the channels haven't changed at all, just the guide, which is now incorrect. Never seen this one before. Wish I hadn't impulsively deleted the message.
     
  7. jay_man2

    jay_man2 jay_man-also TCF Club

    9,907
    5,901
    Sep 14, 2003
    Northern VA
    I was impacted too. Several people have reported the mistake to TiVo, and they got the standard response of 7-10 days to fix it.
     
    compuguy likes this.
  8. MaxH42

    MaxH42 New Member

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    Apr 8, 2009
    Thanks for posting this, I'm seeing the same thing in Maryland (DC suburbs) with 4 digital broadcast channels. Ugh. Submitted a report, but there was only space to update three channels, so I added the 4th in the additional information field.
     
  9. compuguy

    compuguy The Computer Guy!

    67
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    Aug 17, 2014
    Burke, VA
    One of my Parent's TiVo Roamio's got hit by the same thing. What's strange is their other Roamio didn't get this guide change nor did my Roamio. Just to confirm people had the guide info switch out from 505 (Switched to MeTV), 509 (Now the fox affiliate ), 513 (CBS), (517 Fox again ), and 520 (Now the Telemundo affiliate). This is bizarre to say the least.

    Thanks for posting this link. I've reported the the issue with the FiOS lineup as well.
     
    Last edited: Dec 19, 2020
  10. chg

    chg Member

    47
    0
    Jul 28, 2007
    I am having the same issue in Northern VA near DC. Glad to see it’s a known issue and should be fixed soon. Luckily mostly repeats for next couple of weeks.
     
  11. NorthAlabama

    NorthAlabama tabasco rules

    12,668
    3,858
    Apr 19, 2012
    sweet home, al
    if you can download a list of local channels from your service provider's website, you can attach it to an email, along with an explanation of what happened, and send it to:

    lineup@tivo.com
     
  12. Mr Tony

    Mr Tony formerly known as "unclehonkey"

    2,536
    1,874
    Dec 20, 2012
    Mankato, MN
  13. schipperke

    schipperke New Member

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    Dec 12, 2004
    Should have come here first.. Tivo told me to reset my box, doubt that does anything. Told them I got a message of change, on both boxes but somehow they think resetting the unit will fix it :cool:
     
  14. schipperke

    schipperke New Member

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    Dec 12, 2004
    Well I'll eat some Crow, the reset got my channel guide back to correct
     
  15. MaxH42

    MaxH42 New Member

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    Apr 8, 2009
    Yes, well, that is probably coincidental; upon seeing this, I just did a network connect, and my channel guide no longer confuses Fox, CBS, and UniMas, they are now labeled correctly! So it was probably that the data happened to be fixed very recently, not that you did the guided setup again.
     
  16. schipperke

    schipperke New Member

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    Dec 12, 2004
    My other Tivo has not changed back to correct yet, even after forcing just a connection
     
  17. Joseph Feng

    Joseph Feng New Member

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    Apr 7, 2021
    I just found this thread. I am a Xfinity customer in San Jose CA. I have had this kind of problem on my Premiere XL4 for over a year, and it only seems to affect my "local" channels. I have done the reset, new cables cards, reinstalling the Tivo, reloading the channel lineup, etc. The only change was to lose some of my local channels in SD. Some of my local HD channels are missing or in the wrong places. The cable box from the cable company gets everything in the right place. Nothing from Tivo or Xfinity has fixed this problem.
     
  18. MaxH42

    MaxH42 New Member

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    Apr 8, 2009
    Did you submit a ticket to TiVo support as mentioned earlier? You'll need to include the information mentioned in posts #2 & 3 in this thread.
     
  19. Joseph Feng

    Joseph Feng New Member

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    0
    Apr 7, 2021
    Yes. I was also going to try another Tivo, but it got hit by the endless Clean and Delete issue (but that is a subject for a different thread).

    Follow-up: I just got an email from Tivo : "...This is not a lineup issue and could be a possible issue with the device...." I've been here before, and it still is not fixed.
     
    Last edited: Apr 8, 2021

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