Advertisements Every time my cable company adds a new channel it doesn't show up on the guide and I have to ask TiVo do work with the company to fix it. I always use the form http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html to request the correction and always had a reply 2 or 3 days after with a case number. 5 to 7 days after and problem solved. That's what USED to happen but now I have already sent 3 requests , got a canned reply but no case number and no action at all, suggesting nobody at TiVo is taking care of the problem. TiVo with no Guide is useless.