channel is not authorized v58 after pausing roamio 21.9.6.v3

V58 is almost for sure a Cable Co. error...

-KP

 

I'm having a very similar issue on my Roamio as well, same software, on Cox in So Cal. What I'd noticed is that this only seems to happen with the switched digital channels. Also, in addition to getting "V58 channel is not authorized" error on pause, but any time skipping back to see a quick replay and then skipping all the way forward to the end of the currently recording stream. I also see this issue (V58) happening anytime I switch between tuners to an SDV channel. Only way the channel comes back is with a quick channel up/down. Switching to a tuner on a non SDV channel there is no issue. I was going to try getting another cable card but from what you're saying, you believe this is a TiVo software issue?

 

I am going through this now, same result with my Roamio. Had CableCard replaced today but of no help. Still there. I have a Optimum ( Cablevision )
Any other possible solutions??

Has anyone tried contacting TiVo? Also I am on the latest update to enable automatic commercial skip. Could that be part of the issue?

 

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I just checked my version # Same
21.9.6 v3

 

they told me to disconnect all power, cables for a minute
Than power only before connecting other cables, hdmi

 

After several emails back and forth with TiVo I get this response. Keep in mind that you Need to fill out an online for each time
Meanwhile all other diagnostics check out perfectly

“Appreciate your effort and patience on this issue. Based on your diagnostic, It shows that signal strength met the requirement which recommended signal strength should be 80-99 % . However, for signal noise ratio it seems that the signal is too high compared to the recommend signal which should be between 29 Decibel to 35 Decibel. You may want to consider having an attenuator to gain less or be on the right signal. Before installing such, for comparison purposes kindly provide us another two different channels if it does the same. If the issue persists on other channels, kindly contact your cable provider and request to initiate a three way call with our phone technical customer support so we can have an immediate resolution for this issue. Please understand that we need their presence on phone as we based our troubleshooting steps on the corresponding error which is for V58 and is signal/ channel issue. See reference for V58.”

hopefully everyone else with this issue contacts TiVo

 

Please ignore this, it is complete BS. If your signal strength is 80-99% (not 100%) then your signal is not "too strong", and higher SNR is always better under these conditions. Their recommendation is like saying "I can't hear you, there isn't enough noise!"

 

Mine is at 37 so almost within parameters. Signal strength of channel is 92%

 

Is there any way to roll back to the previous version of the software (v2), or alternatively try pushing to the beta version? More and more this is seeming like a software issue and I'd like to try ruling that out by changing that before I replace any more hardware. I did try the disconnect/reconnect exercise referenced above with no change.

 

They had me do a diagnostic by using a problem channel, record and than look in diagnostics. I noticed when I was on channel 761 the diagnostics said I was on 762. Thought that was strange. I ran diagnostics on my Premier and it was on761 and in diagnostics also said 761
So maybe part of the problem?

 

I asked myself and didn’t get an answer. I do remember when installing it that it said you can’t go back
I agree that it’s a software issue

 

Almost always but not this time

 

Strange, another thing I'm seeing is that the "Test Channels" function is not working either- I get black screen that says "no channels available" even though I am indeed receiving signal on all tuners per the diagnostics screen under the help menu. Not sure if you are seeing same issue but if you are, then that may also be related to the other issues we're seeing.

 

I was testing channels yesterday and that was working

 

Hmm ok well that's good to know... Maybe I do have a bad cable card. I'll try getting another one sent out, set it up, and will keep an eye on this space

 

On phonwith TiVo now. Verifying issue. Hoping for software update butthey May replace for new box.
Not sure that will solve it

now given option to downgrade software ( all saved programs will be deleted )
Said I would call back, given case number

 

Update
TiVo called me this evening and had me help with a data collecting.
She also told me they are aware of other Roamio users in the same situation. I will get a return phone call or email with the findings.
This afternoon when I called they told me I could downgrade the software but would lose all saved shows. At that time I told them I would call back when I was ready. hopefully a fix comes first ​