Changes in the TiVo Premiere 20.2.1.1 update

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The testing works fine on all resolutions including 1080p24 so there is something wrong with the Netflix application and my hardware I guess?

 

Kind of near you...

Bought my XL4 yesterday, forced a connection and restart to get me from 14.9 to 20.2. Added my TSN to the priority list last night, forced a connection around 3PM today and got the 20.2.1.1 update. That was easy.

All caught-up.

Yay

 

I still see that the NEW tag on shows are still wrong after 20.2.1.1. I look up a show that had the NEW tag and the date was wrong on the tivo and Zap2it had it right that the show was not new. When will this be fix.

 

This update does not agree with my Premiere. Networking goes out within 15 minutes. And when networking is notworking, the box is slow slow it's practically a doorstop. There are way too many blocking calls for non-essential functions. Like updating the suggestions on top in the HD menues. Any network call should be asynchronous so that the box is still usable.

However, it's more important that the unstable networking be fixed. I'll be watching Game of Thrones on Xfinity and 15 minutes in, it dies. I see at the top in the HD menus that there's an N33 error and virtually nothing except basic recording and playback works. And, of course, the over box performance drops to 1/10th what it was since networking is down.

I use static IPs and 100BASET.

Even just watching a recorded show for a few minutes, I'll go back to the menus and there's the big orange ! with the N33 code.

I have figured out a workaround, but it's a bit annoying to have to do this every 15 minutes. Go to Settings, Network. Tell it you want to set you own IP, it remembers the previous IP, so select through and when it's done, it's burped the networking stack and things work again. For another 15 minutes.

I did not have this problem with 20.2.0.

Sheesh, sometimes it's only good for 5 minutes. Is there any way I can roll back to 20.2.0?

 

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MIGHT be your alternate partition is futzed.

But maybe allow a DHCP address and allow your router to assign a static IP by DHCP? That's what i do and it works fine both before and after the update.

 

I too am having a Network issue since the update, Although I have only had the N33 Error twice, and I generally do not loose WAN connectivity, but I do loose LAN connectivity.

The Premiere is not renewing the IP address, using DHCP, and the TiVo falls out of the router table every day. I must manually refresh the Network connection from the TiVo before it shows up in the router again. Without a refresh kmttg and pytivo error out and cannot find the TiVo.

 

Using static IPs, the network stack will wedge within 15 minutes no matter what I'm doing. The TiVo cannot get to the internet to load suggestions. All AddOns stop functioning. The suggestion bar at the top of the HDUI goes away and is replaced by the big orange ! warning.

I tried setting DHCP, but it failed. Perhaps I needed to burp the stack by walking through the static IP settings first.

The iPhone app knows the TiVo is there when the stack is wedged, but the media access number becomes invalid and it won't connect. Usually the IP won't ping.

As long as I'm just watching live TV or recorded shows, it's not bad. Until I have to go to the menus. Then I have to wait for a TCP timeout every time I push a button. VERY ANNOYING.

Forget streaming. 5-15 minutes in and it freezes when the stack wedges.


Edit:
I tried DHCP after burping the stack. I was able to get it to ping and register on the network. Completing setup generated an N24 error, though and exiting out left it in Static IP mode.

However, before it gave the N24 error, it did ping. In any case, it takes 10x longer to get DHCP to complete, than it does to burp the settings I've already saved for static IP.

 

doesn't help. I do have a receiver that everything runs through but it always worked fine before. Works on my bedroom TV that is directly plugged into my TV, but my living room one with the receiver has zero sound for any DL'd show. This is broken.

 

I too received the N33 error and did a reboot and all is fine now.

 

Try rebooting the Tivo and turn everything off and back on.
If that doesn't work, check your audio settings on the Tivo. Did it get changed to PCM instead of Dolby Digital? Might be something worth looking at.

My problems started after a lightning strike, the HDMI inputs are a little flaky now, but turning the knob on the receiver to blu-ray and then back to Tivo fixes it for me. I have no issues on my other Tivo connected with component and optical.

 

I agree. I got the update on all 4 of my Premeirs yesterday and can no longer use my subscriptions like I used to.

I downloaded Youtube Remote today for my Android Phone and will pair it with the Tivos when I get home and see if I can better manage my subs again.

The interface needs to be fixed, though. This pretty much kills what I use Youtube for.

 

restarting the TiVo resolves the networking issues*, but they come back in a few minutes. The length of time networking is functional varies. I've had it wedge before I could get back to the main menu. And I've had it work for a full hour. Usually 10-20 minutes, though.

The best workaround I have currently is to reconfirm all the static IP settings. Just hit OK all the way through and it reloads the TCP/IP stack, which should work... for a while.

Why can't I search for upcoming shows when networking is down? That data has been downloaded in the guide. It's local. Far too much functionality is crippled when networking is down.

I'm extremely disappointed that TiVo would push live a non-beta version of the software that has such significant performance and functional issues. My TiVo is practically a doorstop now because of this release.


* reboot time has increased significantly. Mostly likely due to networking issues causing the boot to wait for TCP timeouts. I gave up after 20 minutes and pulled the power just now. It took 16 minutes to reboot after that.

 

Your box may be on its way out. All 4 of my Premieres have the 20.2.1.1 update and have no issues with the HDUI. Additionally, reboot time has been the same 4-5 minutes its always been since the second core was enabled with 14.9.2.2 (though I don't have cause to reboot them very often).

 

You can using SDUI which does use the downloaded guide data.

 

My box was perfectly fine before the update. It's vastly more likely there's a problem with the update than my box suddenly going out.

Just because your box doesn't experience the problem doesn't mean it doesn't exist. Your setup is likely different. Consider yourself lucky you don't experience this issue.

 

it's faster to burp the networking stack than it is to switch UIs, but thanks for the tip.

 

Or just stay in SDUI until the networking issue is fixed.

 

So why haven't you called Tivo and had them look into the issue? If it is a problem with the update, complaining on these forums isn't going to do anything to fix it.

EDIT: Also, due to the 15 minute boot times you are experiencing, its likely your hard drive is hosed. Any time Tivo does an update, there are always users on here that experience hard disk failure because of the way the software is installed. Can't hurt to try replacing it if you're tech saavy or exchange it through Tivo if you aren't.

 

It gas been mentioned but bears repeating: DNS matters!

I was using Google DNS and was hugely frustrated with the Netflix app and other Internet-based services. I switched back to Time Warner's own DNS servers, and (believe it or not!) now things are MUCH faster.

(ping times to Google's DNS servers were about 3x that of Time Warner's!)

-Andrew

 

That experience seems to be opposite of most. Typically switching to the Google DNS servers speeds things up.