Changed to wired network - ping and Netflix work, but C117 on connections

Discussion in 'TiVo Help Center' started by ah30k, Dec 22, 2019.

  1. ah30k

    ah30k Well-Known Member

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    Jan 8, 2006
    Title says most of it.

    I'm trying to switch from wireless to wired connection (not MoCA but Cat6 ethernet) and I am having trouble with my service connections and the C117 error.

    I can ping my TiVo, Netflix on the TiVo works fine. The TiVo gets an IP and gateway.

    But my connection keeps failing.

    I tried a "repeat guided setup" to no avail.

    Any ideas?
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    SF Bay Area
    Did you go to Settings/Network and change from wireless to Ethernet? Test internet connection? Connect to Tivo Service?

    Bad choice is to run Guided Setup as you cannot back out, only forward when its successful with each page. Besides, its only for changing CableCo/OTA and channels.
     
  3. ah30k

    ah30k Well-Known Member

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    Jan 8, 2006
    If I switch back to wireless, then everything works fine.

    Back on wired... Network tests for TCP and DNS succeed.

    But the Service Connection always fails with a very delayed time on 'Connecting: Negotiating" then if fails.
     
  4. ah30k

    ah30k Well-Known Member

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    So frustrating because everything works on wireless and when wired TiVo-test, Ping and Netflix work so at least basic network connectivity must be ok.
     
  5. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Apr 6, 2000
    SF Bay Area
    Try a reboot? with the wired network setting?
     
  6. ah30k

    ah30k Well-Known Member

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    Jan 8, 2006
    I'll try at halftime of the football game. I noticed that the wireless is still on and connected even though I have switched to wired. Maybe there is some network mismatch where if is using both. I just 'blocked' the wireless on my router and will try again.
     
  7. ah30k

    ah30k Well-Known Member

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    Jan 8, 2006
    Reboot didn't help.
     
  8. ah30k

    ah30k Well-Known Member

    2,493
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    Jan 8, 2006
    I think I have an old MoCA adapter around. Maybe I'll try that.
     
  9. kpeters59

    kpeters59 Well-Known Member

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    Houston, Texas
    Try rebooting the router/modem.

    -KP
     
  10. ah30k

    ah30k Well-Known Member

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    Jan 8, 2006
    Strange behavior. I had previously used non-default IP addresses on my router due to some previous experimentation with VPNs. I just full factory reset my router and now the TiVo is working.

    I just now have to redo my other network customizations in the router.
     
    kpeters59 likes this.

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