Advertisements I bought a new TiVo VOX remote and can't upgrade my TiVo Bolt+ to the New Experience user interface. I tried pressing the Blue Button on the remote as TiVo recommends on YouTube but that does nothing. The remote works fine with my TiVo Bolt+ and the existing firmware but there is no menu to allow me to upgrade to Experience so that I have VOX control. In addition, when I tried to login to my TiVo account, to upgrade that way, I can not even access my TiVo account. I have 5 TiVos and yet, when I try to logon its says that I have tried too many times to logon after only one try. I was on the telephone for 45 minutes today with TiVo support and they were of no help. I now have two Case Numbers and I was told that it might take up to 3 days to try to solve my problems. This is NUTS!