Can't transfer OnePass online from failed TiVo to replacement TiVo

Discussion in 'TiVo Help Center' started by peternelson, Aug 10, 2018.

  1. peternelson

    peternelson New Member

    Sep 19, 2005
    My Bolt+ recently failed (the dreaded 4 blinking lights hard drive failure) so I called TiVo to get a replacement shipped to me for $79. I was able to swap in my old CableCard, pair it, then go through Guided Setup to get the new box running (except that I had to immediately downgrade from Hydra on the replacement box - yuck!)

    Anyway - I would like to transfer my OnePasses from my failed Bolt+ to the replacement box, but when I log into TiVo online, it tells me this about my old box:

    "There is a problem communicating with this TiVo box. Make sure your box is connected to your home network, then try again."

    Well obviously it's offline - it's broken! :) I've tried reloading the page multiple times, and I've tried different browsers and different computers.

    What's odd is that if I go into "My Shows" on TiVo Online for my old Bolt+, I can see a listing of all the shows that recorded up until the TiVo failed - so this stuff seems to be stored/cached online.

    Anybody else see this issue? I suppose at the least I can go through the list of shows that recorded and start to recreate my OnePasses.

    EDIT - actually those shows in "My Shows" appear to be shows that can be streamed online - so TiVo somehow kept a record of those but not the rest of my recordings?
  2. HerronScott

    HerronScott Well-Known Member

    Jan 1, 2002
    Staunton, VA
    I think you are out of luck here. To cover yourself in the future, I'd recommend getting kmttg and making a backup of your 1P.

  3. peternelson

    peternelson New Member

    Sep 19, 2005
    Thanks... I've seen that in quite a few threads. I'll be doing that on this replacement box!
  4. zaneps

    zaneps New Member

    Mar 11, 2020
    Same thing happened to me with the Bolt+ and losing one passes... I had a lot as well, and it's not so much recreating them as it is I'll miss some [and I would like to at least have a list of everything I had recorded]. Now when I open the TiVo app, it gets stuck in this sign in error loop, I'm guessing because it can't see the dead box. However, I noticed when logged into TiVo online, if I still have the old dead box selected and I search for a show that I new I had a OP for, that it knows and says "You have a OnePass for this show". So even though the box is dead and not connected any more, the website knows that I had the OP. It also knows that my box is/was 82% full (which is/was accurate). I think TiVo essentially has the data, but it's not parsed anywhere. I wonder if there is a way to filter the information some how. Any ideas?

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